Nishitetsu Hotel Croom Hakata — Hotel in Fukuoka

When we arrived hauling our wheeled luggage behind us, a kindly housekeeping woman took to us the wheelchair accessible elevator (and dedicated public bath elevator) to get from the ground floor to the lobby which is on the second floor. There is an escalator, but it is too narrow to accommodate suitcases. We arrived early and our luggage was held for us until check-in time. Not much English was spoken by our first check-in person, but others on staff, and a Western hotel intern, did speak English.||||The hotel is in a great location for train arrival and close to station and area restaurants (and shopping). The public baths are quite nice. ||||A Lawson convenience store is connected to the first floor right next to the public bath entrance and there are many restaurants in the area. Two cookies were left daily in our room by housekeeping. An iPad and smartphone were in the room for our use; however, we didn’t need either however.||||The room was small, cramped and crowded with furniture, including a gigantic arm chair and a very unstable small round table. We rearranged the furniture and put the air humidifier, the hassock, and the neck and foot massagers into the closet. We still couldn’t open both suitcases at the same time. There was no closet and the hanging arrangement for clothing along the wall didn’t work well for our needs. We expected the room to be small from the description when we made the reservation, but the arrangement of the furniture and the size of the pieces made the room impossibly tiny for two people. We checked the hotel floor plan and our twin room appeared to be the largest room in the hotel which we confirmed at check-in. ||||The lobby, on the other hand, is quite spacious with tables and chairs for working on computers. Right near the tables is a free tea machine, and a chargeable coffee machine. A separate room (library?) off the lobby provided another place for quiet conversations. Several small seating areas were scattered throughout the lobby. It seems as if the hotel was trying to make up for the fact that the rooms were cramped by making the public spaces attractive and spacious.||||For its location, we might consider returning here for a very short stay, but we prefer larger rooms such as those found in other properties we have patronized on previous Hakata visits. The tiny rooms probably would turn out to be a deal breaker for us for subsequent...

There are two Hotel Kroom Hakata nearby - Hakata Gion and Hakata. I accidentally booked the wrong hotel and ended up with Nishitetsu Hotel Kroom. This hotel is truly truly disappointing. It’s a typical by the station hotel. One half of the hotel faces the train lines so it can get noisy. The other half faces a main road. I had the rooms facing the train line. The first room that was allocated to me, I only got into bed at 12am and promptly realised that the pillows had an unpleasant smell to it (like vomit). The toilet floor was sticky and the room just did not smell clean. I opened up the bed covers and found hair in the bed (not mine!).

Called the reception to get new pillows and then realised that the smell was completely different so had a strong feeling that the pillowcases may not have been changed. In any case, we asked to change rooms and told the the staff that we wanted to speak to the general manager the next day. The staff said that the general manager would contact us the next day. The new room was actually fine but the experience up to this point was horrendous. When we asked to speak to the general manager the next day (as no one got in touch with us) we understood the person was actually on holiday and had been for the past two days? This is clearly not a well run hotel. At that point we gave up.

Rooms - avoid room 911 - it smells terrible and with dubious marks on the wall.

Apart from that, the location is great and onsen facilities are good.

I...

Let me preface my review by saying I'm from North America. The room was so small there were no nightstands on either side of the bed, so nowhere to put your phone, water, etc. They go in the bed with you. Your new towels are given to you in plastic bags, hung on the door handle. The carpets are worn and not clean, the furniture is also very worn. There is no housekeeping during your stay, you are told to put your garbage in the hallway and it will be picked it up, so the hallway smells like garbage and there are garbage bags everywhere. When someone checks out, the cleaning staff goes in and takes out all the linens and dumps them on the hallway floor, so during the day, there is garbage and piles of dirty linen down the hallways. When the cleaning staff goes from floor to floor, they do not have their own elevator, and get in the elevator with you, with their trolleys and bags of garbage. The location is excellent, right near the train station. The restaurant for breakfast, included, was very good, but only traditional Japanese food. No english was spoken at this hotel, so check in took a long time while he tried to explain all these rules to me with...