Ryoriya Residence Tudzura — Hotel in Kumamoto

Incredibly deceptive listings and aggressive fee tactics. Not a full service hotel. Location is not good. WiFi does not work. I would suggest staying elsewhere for the same price.||The listings on booking.com and their website show beautiful rooms and bathrooms, however tucked away in the description they mention the bathrooms are not in the room. I think many people will be deceived. It’s also worth noting it is not a traditional Japanese onsen bath, just a shared toilet and shower.||The entire evening the WiFi did not work. I asked the front desk about it but they offered no assistance other than showing me the WiFi password a second time. It remained unusable until late night when everyone else was sleeping.||Additionally and importantly we had talked to the reception host about a late check out due to having some working meetings. He had mentioned that it would only be 10% for a late check out at 11am (¥1,900). When we got to the desk a few minutes past 11am he told us it was now a 30% fee. He demanded payment in cash, this is incredibly hostile and deceptive to not make this policy clear to guests.||After paying the fee when asking about storing our luggage for the day (as we had done on multiple stays throughout Japan at varying budget hotels to ryokan inns) he responded in a way that pressured us to not use the hotel because it’s not something they do. I can’t even imagine asking the receptionist for any other typical Japanese hotel services.||To the hotels credit, the bed was comfortable and everything was clean.||I would not recommend staying here. Don’t be fooled by the wabi sabi decor, because the rest of the hotel will cause you frustration...

Incredibly deceptive listings and aggressive fee tactics. Not a full service hotel. Location is not good. WiFi does not work. I would suggest staying elsewhere for the same price.

The listings on booking.com and their website show beautiful rooms and bathrooms, however tucked away in the description they mention the bathrooms are not in the room. I think many people will be deceived. It’s also worth noting it is not a traditional Japanese onsen bath, just a shared toilet and shower.

The entire evening the WiFi did not work. I asked the front desk about it but they offered no assistance other than showing me the WiFi password a second time. It remained unusable until late night when everyone else was sleeping.

Additionally and importantly we had talked to the reception host about a late check out due to having some working meetings. He had mentioned that it would only be 10% for a late check out at 11am (¥1,900). When we got to the desk a few minutes past 11am he told us it was now a 30% fee. He demanded payment in cash, this is incredibly hostile and deceptive to not make this policy clear to guests.

After paying the fee when asking about storing our luggage for the day (as we had done on multiple stays throughout Japan at varying budget hotels to ryokan inns) he responded in a way that pressured us to not use the hotel because it’s not something they do. I can’t even imagine asking the receptionist for any other typical Japanese hotel services.

To the hotels credit, the bed was comfortable and everything was clean.

I would not recommend staying here. Don’t be fooled by the wabi sabi decor, because the rest of the hotel will cause you frustration...

Beautiful main space and rooms that combine a modern minimalist aesthetic with traditional local touches, set above two restaurants. Had a very pleasant reception with a welcome drink each & explanation (by the owner/manager) of the building's history as a refurbished (130+ year old) restaurant. The location is about 25 minutes walk from most of the important sites in town.

Please note it is, however, a 'residence' and will not offer typical basic hotel/hostel services such as turn-over (making beds/ folding towels/ restocking amenities) or booking/calling taxis. Reception is closed/unstaffed after 9pm, and the gentleman staffing it is not as attentive as you may come to expect from the overwhelmingly positive interactions at other Japanese lodgings.

*Beware of the old building's crossbeams, which might cause some bruised heads for anyone over 175cm & stairs only access up a steep flight for anyone with limited mobility.

Overall: a great experience with a small lack of attention...