Super Hotel Lohas Kumamoto Natural Hot Springs — Hotel in Kumamoto

I stayed here for almost a full month and experienced good and bad things about this place.

Let’s get the good stuff out of the way first.

-The staff were polite and friendly but so is everyone in Japan. Customer service politeness is at its highest form!

-The Spa is nice but tight and crowded.

-The welcome bar includes free coffee and drinks 6-9pm.

-Parking is reasonable but you have to pay by cash or CC on their machine. There are no online transactions for parking.

-If you don’t have an expense account you have to come out of your pocket by cash or CC ahead of time. A full month adds up!

Now the bad: -The first two weeks they put me in a small room with a bunk bed by myself. It literally looked like a jail scene at a nice reformation center.

-The laundry dryer. Horrible! If you’re on a short holiday it might be tolerable but I have no patience for things that are supposed to work that don’t! They need to invest and get new equipment. Laundry was the average price but busy as many people need to wash their clothes.

The worst: Breakfast time! They offer free breakfast between 6:30-9:00pm including weekends. At first you might think that saves you and the family money, but not if you’re on business which most are. The cafeteria is way too small for the size of the occupants to offer free breakfast!

You end up having to sit in front of a perfect stranger to eat your food. Even now during the pandemic! They need to create reservation blocks for groups and for single occupancy between certain hours and possibly open a half hour earlier.

On two different occasions I had to wait a half hour just to be told you have to sit with someone or wait longer. And on several occasions decided to skip breakfast because it was over capacity.

There are bigger cheaper places in town!

I’d make this the your last option or your...

I booked two rooms in this hotel through booking.com . When I check in (around 7PM) front desk staff ask how many people we have, we have total 4 adults and two kids (twin at 7 yrs old). Then the front desk staff asking us need to book one more room instead, so we told them in our entire trip in Fukuoka no other budget hotel reject us in this reason, and our kids are small and they are not willing to split the room with their parents. or we said we put one kid in each room or can we pay a supplement on top to have the bigger room. But the front desk staff said, sorry we a small hotel, and you can book one more room or we may offer you cancel your booking without charge. After four hours drive and first time in this city under pouring rain, can you imagine what is my feeling? Luckly in the lobby have computre available, so we check any other hotel we can book in the day for the day in a strange city for us. (we don't how to speak and read Japanese). During the time we checking rooms availability in the website, the front desk staff come over and kindly reconfirm with us you want to stay or will cancel your booking? .... So nothing need to to say and we success to book another two rooms but we have to drive another one hour to get there. Sadly after we tell our story to "booking.com" there is no reply or any action from the hotel as well. But when I back and check the booking.com website, it;s claimed if travel with kins at 7 or below, can share room with their parent no charge...how funny) We got the email on that nights from booking.com, hotel claimed we are not willing to change the room type, so we cancel our rooms and hotel will waive off the charges. I will recommand if you travel with childen, plese stay away from this hotel. If you travel alone, think above it...

Very small budget hotel that needs improvement on both their decor and house-keeping. The hotel doesn't check people in until 3pm the day of, and by that i mean they actually close off their lobby counter until 3pm. Staff spoke basic English but generally was pleasant to greet. The rooms were very small, and double rooms were bunk beds which reminds us of hostels in North America.

In the morning, their house-keeping would knock on your door around 10am hoping to clean-up your room on time. If you don't answer your door in around 3 seconds, they will open your door. It almost seems like they have to get it done right away since we turned them down 3 times within 30mins; they keep coming back to ask to clean until we told them we could go without.

It was not my usual experience to find used bed sheets and house-cleaning items laying right in the corridors. But, this is exactly what they do at this hotel. They just curl it up and place it open near the lifts, maybe briefly, but was quite an eye-opener. Not the usual organized hotels that one would find in Japan.

They have restaurant at the lobby which we did not try. We also didn't try their Onsen which was supposedly free with our stay. So cannot comment on how those are.

A somewhat negative review but is my honest opinion about this hotel. Probably one of the least favorable hotels I've been in Japan, despite the costs. I wouldn't stay here more than 1 day if I...