お宿 善 — Hotel in Kusatsu

Worst experience in Japan… There is no staff on site, check-in is done on a tablet and if you have a question, you can keep it to yourself, there will be no one to answer you. A phone number is supposed to be available until 9pm… no answer starting 6pm. As soon as we entered the room, we were struck by a strong musty, damp and moldy smell. The futons and tatami mats are old, uncomfortable and also impregnated with this unpleasant smell. There are no bathrooms with showers. Not to mention that our room was next to the toilets and with a bad phonic isolation… All of this for an unreasonable price of $110 (16k yens) per room for one...

Mine was a last minute booking so I paid 6k for one night. I think it is expensive. Facilities: No air conditioning in room. While it was not a problem in Sept 2024 as the weather was pleasant but the rooms get stuffy as there is no ventilation. There is no bathroom either in the Ryokan. The places and the bathroom are very clean however. The walls are thin so you can hear your neighbor and it is noisy untill 10 pm. It is about 10 min walk from Yubakata but it may be inconvenient with large luggage. No one is available at the facility. It is self check-in...

Disappointing at best. No staff on site to answer questions, responses via email ONLY that don’t always answer the question - maybe content gets lost in translation - pre booking I didn’t mind but on site, the time between question and answer is unacceptable via email vs in person. Over priced for what you get. NO baiting facilities - you are expected to bath at area Onsen. Location is not the greatest. Other guests often let their doors slam and spoke loud in the halls - very noisy. Room was freezing upon arrival. I was excited for the Kotatsu but it...