Roujiya — Hotel in Kyoto

I reserved an accomodation at this guesthouse and I received a confirmation for a triple room at the main building. We arrived late in the evening, there was a nice girl who welcomed my family and I. She showed us our accomodation, not at the main building, but at an old house which appeared at the first to be even better as it resembled a real old japanese wooden house. But when we entered into the home, we were quite shocked by the temperature. It was freezing to say the least. Fortunately, the girl managed to activate a gas humidifier in the room. However, outside the room things were a bit different. The temperature was under zero! We had to sleep in sweaters and hats. And not to mention, how the "heater" even switched off during the night. The following morning, we went to the bathroom wearing our coats. It was impossible to have coffee at the entrance, where the kitchen was, as we were completely frozen. We went to the main building to find another lady. We explained to her that it was impossible to remain in that old house, but she dismissed us by saying that the problem could not be solved as the main guesthouse was already fully booked. She offered to give us extra "electric" blankets as well as an extra heater in the room but, she explained to us, that she could not warm the house as it would lose its authenticity. We replied to her that we could not stay without getting ill, but it didn't seem to bother her. As it was the 30th December, we asked her for support to find another place to sleep. She laughed. She made remarks about our budget. How we couldn't afford to pay a higher price, being in three at such a crucial time of the year. She pushed us to pay the total amount (3 days) being the policy of the hotel, and she refusd to give us any extra assistance. She contacted the owner of the guesthouse, which was even more aggressive, who intimidated us in getting the police involved if we refused the pay for the room. When we told her that it was fine by us, to call the police, they refused, further threating us with arrests and so on. This is not a japanese style, at all. After an hour arguing, we decided to leave, asking to pay for just the the one night we spent there. They didn't want to let us go, demanding us to give them our documents to further threaten us that the police would block our departure at the airport. We decided to leave after having payed our due. When we went to the tourist information to outline what has happened, we found out that in Japan it is illegal to jeopardize guests. In any case, they kept note of the name of the place for their requirement. ||So, to summarise my point, do NOT reserve a room here;...

I reserved an accomodation at this guesthouse and I received a confirmation for a triple room at the main building. We arrived late in the evening, there was a nice girl who welcomed my family and I. She showed us our accomodation, not at the main building, but at an old house which appeared at the first to be even better as it resembled a real old japanese wooden house. But when we entered into the home, we were quite shocked by the temperature. It was freezing to say the least. Fortunately, the girl managed to activate a gas humidifier in the room. However, outside the room things were a bit different. The temperature was under zero! We had to sleep in sweaters and hats. And not to mention, how the "heater" even switched off during the night. The following morning, we went to the bathroom wearing our coats. It was impossible to have coffee at the entrance, where the kitchen was, as we were completely frozen. We went to the main building to find another lady. We explained to her that it was impossible to remain in that old house, but she dismissed us by saying that the problem could not be solved as the main guesthouse was already fully booked. She offered to give us extra "electric" blankets as well as an extra heater in the room but, she explained to us, that she could not warm the house as it would lose its authenticity. We replied to her that we could not stay without getting ill, but it didn't seem to bother her. As it was the 30th December, we asked her for support to find another place to sleep. She laughed. She made remarks about our budget. How we couldn't afford to pay a higher price, being in three at such a crucial time of the year. She pushed us to pay the total amount (3 days) being the policy of the hotel, and she refusd to give us any extra assistance. She contacted the owner of the guesthouse, which was even more aggressive, who intimidated us in getting the police involved if we refused the pay for the room. When we told her that it was fine by us, to call the police, they refused, further threating us with arrests and so on. This is not a japanese style, at all. After an hour arguing, we decided to leave, asking to pay for just the the one night we spent there. They didn't want to let us go, demanding us to give them our documents to further threaten us that the police would block our departure at the airport. We decided to leave after having payed our due. When we went to the tourist information to outline what has happened, we found out that in Japan it is illegal to jeopardize guests. In any case, they kept note of the name of the place for their requirement. ||So, to summarise my point, do NOT reserve a room here;...

C’est toujours beaucoup plus subjectif de laisser un avis quand ce dernier est négatif. C’est pourquoi je souhaite donner des éléments de contextes pour mieux expliquer ce dernier. ||||Nous avons réservé une chambre privative pour deux en juin pour un voyage prévu en janvier durant l’hiver pour être plutôt au calme loin de la saison des cerisier. Lors de notre arrivé il a fallu un bon quart d’heure pour retrouver notre réservation (un thé en guise de bienvenu aurait été sympa aussi… mais cela n’engage que moi). Les chambres privative ne sont pas dans le bâtiment principale ou se trouve l’accueille et la cuisine bien équipé dont la plupart des commentaires parlent, mais de l’autre côté de la rue.||||Une fois la porte avec le digicode passée, une jeune personne nous a alors fait la visite des lieux. Toilettes au RDC ainsi que les douches et lavabos commun assez propre avec mise à disposition de sèche-cheveux, quelques chambres et une petite kitchenette avec lavabo, micro-onde et frigo. Notre chambre se trouvait à l’étage. ||Cette dernière est très spacieuse. Elle fait environ 18m² avec une petite table et 3 futons avec couverture et alaise chauffante. L’endroit est bien situé, proche du train et des métros et dans une rue calme. Tout pour plaire en somme. ||||Mais nous avons très rapidement déchanté malgré ce cadre sympathique et reposant. ||Nous sommes au beau milieu du mois de janvier et le bâtiment est aussi glacial que le staff. Du fait que nous étions les seuls dans le bâtiment, le staff n’a pas allumé le chauffage dans la chambre. La chambre a mis beaucoup de temps à se réchauffé et les communs sont resté à la température extérieur tout le long de notre séjour faute à l’absence de chauffage (bronchite assuré pour nous). ||||L’autre pendant c’est que bien que les locaux soit fermé l’après-midi pour un nettoyage sommaire (que nous n’avons pas remarqué tout le long de notre séjour), les pièces ne sont pas aéré (bha oui ça fait entrer le froid…) par contre pour les économies on vous coupe le chauffage… de fait, la chambre non aéré est anouveau glacial à votre retour avec une odeur de renfermé.||||Concernant la kitchenette, elle était fournie au strict minimum en vaisselles, et aucun ustensile. Un four qui chauffe beaucoup trop (on aurait pu l’utiliser e chauffage d’appoint) et le frigo n’était même pas branché (remarqué, avec le froid des lieux, ont pouvaient s’en passer) il fallait traverser la rue pour profiter de la cuisine tout équipé ce qui implique le rituelle interminable de se chausser pour se déchausser après avoir traversé la rue, et d’ouverture fermeture de parapluie, et c’était sans compter le regard du staff qui nous demandais pourquoi nous n’utilisions pas la kitchenette mis à notre disposition dans notre bâtiment. ||||L’éclairage est automatique, mais n’ayez pas d’envie pressante, ce dernier ne s’allume qu’une fois les trois quart de l’escalier descendu (par chance la bronchite nous a suffi, nous ne nous sommes pas fait de cheville). Pensez également à prendre votre serviette. La première ne vous est pas offerte. Il faudra donc compter 200yens de location supplémentaire par serviette. ||||Enfin, un dernier point négatif concerne la sécurité. Une fois le digicode passé les chambres sont open bar. Vous pouvez vous rendre dans n’importe quel chambre juste en faisant coulisser le panneau en carton qui n’isole ni du bruit (j’aime le bruit du sèche-cheveux à 23h30), ni du froid et donc pas non plus des intrusions. Je veux bien, on est au japon l'un des pays les plus sûrs du monde… mais je doute que l’ensemble de la clientèle soit japonaise ou bien intentionnés.|| ||Je veux bien admettre que l’immeuble soit ancien et mal isolé (on est au japon ils n’ont pas les même normes qu’en France). Mais la prestation que nous avons eu ici n’a vraiment pas été à la hauteur des autres commentaires que nous avons lu et encore moins à la hauteur de ce que l’on peut trouver ailleurs pour le même prix… ||||Bref, nous avons fini notre séjour frigorifié, malade au possible, épuisé, et déçu. ||« À très bientôt et bon voyage ! »|| Oui oui ! En été peut...