The Royal Park Hotel Kyoto Sanjo — Hotel in Kyoto

Staying in this hotel for a week was our only mistake during our travel to Japan. The location is great if you like staying right at the center of tourist life and close to the subway station (Sanjo). I think this is the only thing that somewhat justifies the price. The hotel service itself is poor. Breakfast is the same every day, they offer some Japanese style options, hotdogs or hamburgers, French toasts, plain yogurt, and a limited variety of cheese, ham and greens. The breakfast room is small and often overcrowded. There is always a line for coffee because they only have one coffee machine. You will also have to clean up after yourself like in a canteen! They have laundry service, but they won’t pick it up - you’ll have to bring your bag to the front desk and give it right in front of other customers! At least they deliver the cleaned clothes back to your room. Receptionist staff wasn’t very welcoming or hospitable. We once asked to call us a taxi and got a reply that the taxi service they rely on has no cars available. So, why not call a different service like a hospitable hotel would do? (For the record, download GO app - it’s a local taxi platform) Another ridiculous situation happened when I asked the staff to help me make a restaurant reservation on a day when we would be leaving the hotel. Her answer was that “since you are checking out on that day, I can’t make a reservation for you” (!!!) It left me speechless. 2 stars for the clean rooms...

The biggest positive about this place is its super location, a two minute walk away from Kyoto’s most popular hang out- Kawaramachi. Terramachi street, Nishiki market etc are right there and there’s plenty of options around to eat and drink and generally entertain yourself throughout the day. Public transport is also nearby and you can actually walk to Gion if you so wish, it’s not that long. Location- wise 10/10. ||The hotel however could be better. We had the twin room and while the room size was decent, the layout was very odd which meant that opening our big suitcases was very difficult. The bathroom was dimly lit for some reason and amenities were not as great as other places we experienced in Japan. ||The breakfast buffet was pretty average and the overall feeling was of a place that took quite a few shortcuts in doing things. ||The staff however was very polite and friendly as we experienced in the whole of Japan. ||So, I would recommend this hotel but mainly tor the location. Mind you, we didn’t have a bad experience, just that it was a middle of the road, neither here nor there kind...

I stayed at this hotel 2 years in a row. There’s nothing great about it except it’s in a convenient location and the price is reasonable.|However, this review is particularly about this one staff who was rude. I wish I knew his name but the only thing that stood out about him was he was kind of fat. I stayed there for 4 nights and 2 out of the 4 days I did not request room service, so I stopped by the lobby on these days to ask for water. I never had any issues and was handed 2 bottles of water immediately with a smile. Then the last nightI saw this guy. He asked me first my room number, then my name, then went to grab one bottle of water. I had asked for “a couple of water”. I asked him at this time, “can I get another one since I didn’t request room service today?” He brought back another bottle and thrusted it in my hand.|The rest of the staff I encountered was really nice. I spent time to write this review to let the management at this hotel know that this guy’s behavior was not...