MIMARU SUITES TOKYO NIHOMBASHI — Hotel in Tokyo

We stayed for a week in June 2024.

Rooms: Our apartment-room was spacious, with a living room, kitchen, two bedrooms (each with two single beds), two bathrooms (one with a bathtub) and two toilets. Washing machine, fullsize fridge, hairdryers, microwave oven and toaster included. The living room had a big table and benches for the whole family to hang out. There are two televisions - one in the living room and another in one of the bedrooms. You can easily use Netflix from the living room television - it's seamless.

Service: We've stayed at every Mimaru in Tokyo and as usual service was impeccable. Case in point: one of our kids fell ill during the trip and we decided that one parent should sleep in the kids' bedroom. At around midnight, we asked reception if they could provide a futon to be placed in the kids' room. Initially, the reception checked and found no futon, so they offered extra pillows and blankets for a makeshift bed. We said that's fine, but when they knocked on our door a few minutes later, they had somehow managed to procure a proper futon! There were also countless other examples: fluency in English, writing a card to ask if our child was doing better, finding out the nearest clinic that entertained foreign insurance claims, getting us cabs to the doctor and the airport, recommendations for the local area and so on and so forth. The cleaning and turning down services were also top-notch.

Location: Located within walking distance of stations on the Hibiya, Hanzomon, Asakusa and Shinjuku lines, most of Tokyo will be easily accessible to you. There are convenience stores all over the area (including a Family Mart directly downstairs from the hotel), as well as emergency 24-hour food places such as Yoshinoya. Haneda Airport is also close by, around a 25-30 minutes' drive.

Overall, one of our best Mimaru experiences. Highly...

The rooms are small, beds are uncomfortable, the sofa was hard and made of vinyl, bathrooms are small- difficult to store anything, ac units in each room- no central ac, low ceilings, minimum daily cleaning, no restaurant or concierge services- overall a poor place to stay for the price. The cancellation policy is strict and requires 7 days to make any changes. I have a daughter in a wheelchair and booked at the recommendation of my travel agent. We looked for handicapped accessible rooms well before arrival, which were not available for our dates. I became aware that the rooms are not suitable for a wheelchair and are uncomfortable, which is important for my daughter who is prone to seizures. I called and my agent reached out to request a change or cancellation 6 days prior to check in. I was willing to pay a fee if needed. They did not allow any changes and we would loose our full payment for the 6 day stay. They would not even let me change to 1-2 nights to meet their 7 day policy. Once we got there, the wheelchair did not fit into the bedroom or bathroom. My daughter could not get a good nights sleep, which made her prone to seizures. We left after 3 days at the best interest of my daughter and her safety. I have reached out to Mimaru after to give feedback and they have been dismissive and request contact through my agent only. Unwilling to refund any of my money and did not even a sincere apology got the inconvenience. The location is away central Tokyo, hit not walking to shopping or restaurants. It is away from shinjuku and shibuya whree it is more lively and walking to restaurants and shops. I would never stay at this chain in the future and would not recommend it at all. It is more of a 2-3 star apartment hotel than a star- there are many nicer hotels...

Have edited this post after the hotel service staff and managers took action to rectify the issues below.

Checked in today. When we were about to rest this evening, I realised that all the beds were of such poor quality that they were literally “sinking” in when one sits on it. This was the same for all four beds. This was unacceptable because the rooms were not cheap and I had thought that that Mimaru was a high quality brand.

So I spoke to the front desk and realised that this was not the first complaint received about the mattress. Other similar complaints had been made in the past. The front desk - Raziel tried his best to help and said that the only option was to replace with a tatami mat of sorts or try to flip the bed. The former would of course result in having us sleep on a tatami mat that was low instead of a normal bed. This was not too big of an issue except that we then realised they did not have enough tatami mats to replace all the mattresses.

As such, I went back to the room and tried to flip the mattresses. I was shocked to discover that not only was the mattress too soft and poor quality, there was also dried blood stains on the mattress protector. See my pictures as proof of what I took this evening.

To make matters worse the reception closes at 10pm so there isn’t anyone to help now as I post this past midnight and i have to wait till morning.

Edited the following day: The hotel manager reached out and personally saw to it that the mattresses as well as the soiled mattress cover were promptly replaced. Would like to give due credit to the manager and rest of hotel service staff for the prompt and sincere...