Minn Asakusa — Hotel in Tokyo

If you're considering staying at this so-called "hotel," do yourself a favor and don't. They advertise a convenient location, but it's miles from the station—false advertising at its finest.

The place is tiny, even by Japanese standards. Think of a broom closet, then shrink it. Now you have an idea of the room size. And the staff? Rude doesn't even begin to cover it. They couldn't be bothered to help with anything, making it clear that guests are an inconvenience.

Here's the kicker: they claimed they couldn't store our luggage, yet we saw them happily storing bags for Japanese guests. Apparently, their "policy" changes based on who you are. Discrimination at its finest.

In all my travels across Japan, this was hands down the worst experience. Spare yourself the misery—stay somewhere else. Anywhere else. This place is a hard pass.

Update: I have never encountered such dishonesty from a hotel before. I understand Japanese, so there were no language barriers with the staff. Additionally, there was an online staff member who spoke English to explain their "difficulties."

This is the only Minn location without luggage storage. I watched as Japanese customers were allowed to mail and store their luggage in the lobby while we were denied this service. After questioning this, the staff quickly moved all the luggage to their backroom. The owner's reply only highlighted the local staff's discriminatory behavior.

Despite finding availability at other Minn locations nearby, the online staff refused to transfer our reservation. He claimed, "We can't do that because we are not a chain; each location has different owners." This was suspicious since the same online support guy serves Minn Gion, Minn Sanjo, and Minn Ueno. They added, "I just work here. I can't transfer you. You will have to pay and book another reservation. I'm just following directions from my company."

The staff was extremely unhelpful and essentially told us, "sucks to be you," for booking a hotel with a virtual front desk. This is, without a doubt, the worst Minn location and worst...

Rooms are decent size compared to Tokyo, the building is overall small, each floor with one room different layouts, we stayed on the 7ths floor which supposed to have 5 beds it’s actually 3 queen beds and an area to put mattress/cushions on the floor in a separate enclosure, the toilet is separate from the shower which is good option for families and bigger groups, the tv, and all the buttons for appliances including electric stovetop, water heater, AC are all in Japanese so harder to figure out how it really works except with trial and error. The service is sub par, very strict rules on checking in at 3, the room are empty from 10:00 am so there should be some sort of consideration of they can give out the room 30 mins or so early if requested, they do not keep the bags nor have a on duty receptionist. We also asked for the toilet to be cleaned when we checked in and they passively agreed only when we are in the room which we never are in Tokyo not you dnt want to waste time. The property is a 10 mins walk to metro stations including Ginza line takes you all the way to Shebuya, it has a bus stop right infront of the hotel, the opposite side takes you all the way to Tokyo station (30 mins 200JPY) and you can obviously walk to the sky tree. The sky hop bus (hop on/hop off) red line stop also has a pick up point on the opposite side of the hotel walking 1 min direction opposite to the train station You end up taking long public transport though for getting into the different attractions...

Minn Asakusa was a perfect hotel for us. Our room had all the amenities we needed, and the staff was extremely friendly and helpful. I did not get the name of the lady who helped me, but I would like to express my appreciation and gratitude for her help in checking me in. I kept getting server errors while attempting to check in on my phone and she helped me get through it. Unfortunately, I did not get a chance to do the advance check-in since I was so busy during the trip. The location was also excellent as all of the shopping, dining, tourist attractions, and train station was within walking distance.

One recommendation is to have an English guide for people who are not familiar with Japanese hotels on how to operate things like the air conditioner, clothes dryer, and bathtub drain. We were highly dependent on the Google Translate app on our phones for trying to understand how to use the washing machine and dryer fan, but sometimes the instructions from the app were still not clear. Also, we did not understand how to close the drain in the bathtub until we watched a YouTube video after our trip that said we needed to press the small, silver button on the corner of the tub. This is just a minor issue, and we will definitely stay at Minn Asakusa again if we ever come back to Japan. We highly...