Asakusa Kimono Rental Aiwafuku

I was recommended of this store by a friend. And the reputation was because this store has a reasonable price, which from my experience it was true. I got discount being a student in Japan, and I find it nice because not all stores have these service.

Overall, it was a good experience service. I left one star because of the lack of communication of the service and the attitude.

When I was returning to change my clothes I was asked by one staff who seemed to be a hair stylist. I was very satisfied with her work on my hair but not so much with her attitude.

Staff: “Do you remember which bag is yours?”. Me: “I think it’s this one because another staff put it here for me”, I pointed at the bag starting with the code 1xx. Staff: She seemed pissed off with my answer and said “No, we move bags do you remember exactly the number?”. Me: “I don’t remember the exact code, but I still think it is this one” I remember it starts with 1xx something which the other one next to me is 5xx. Staff: She seems more annoyed and talk in Japanese with other staffs next to me “ほんとかな“. And finally after she was hesitating to open the bag she looked at me and ask me again with an unfriendly tone “are you sure?”. I said “yes” and when she opens it was really mine.

To be honest, I was not sure what the number was because I did not know we need to ‘memorize the number on the bag’. Since I come to Japan all services that we need to leave our belongings, they would give us a code or any piece of paper to identify that we are the owner of that bag or even ask us to take photos of the code and show them later.

Also, before I left the store when I finished dressing up the staff only told me “please bring your important belongings with you like phones and wallet” and that’s what I did. No one told me “please don’t forget to memorize the code of your bag”.

After all I don’t blame the staff of being strict to me. It was also my lack of thoughtfulness that there are many customers and they might have move bags.

I understand that the staff was worried if I opened the wrong bag she would be in trouble, even just to take a peek looking inside to check.

But what gives me a shocked was her tone of voice attitude towards me as I was a thief and getting detect by a police. I believe we can do better in asking without putting emotions.

So my advice to the store is, if the store is strict in opening other’s bag without a permission please do tell your staff to explain clearly with the customer that “please take a photo of your bag’s code and show us when you return”. Or would be better to give the code of the owners bag.