Rakuten STAY Tokyoasakusa — Hotel in Tokyo

Since Agoda won't post my negative review on this (they have no problem posting all my positive reviews), I'll post it here.||First, this place is run more like Airbnb than a hotel (even the agents you interact with in some off shore call center refer to the "host"). There is no staff at the hotel, other than some cleaning people. You check in via video conference on a tablet. This means you can't leave your luggage with the hotel on the day of arrival or departure until check-in or time for your flight. In fact you can't even get into the building until the check-in time of 3 pm! Of course you wouldn't know this until you book and they send you the check in instructions in the email. And indeed, during my stay, I saw a couple of women waiting outside in the rain one day.||Second, there is no room cleaning during your stay! When I asked to have the garbage can emptied, they said I had to do it myself (take it out to the dumpster outside). They will only provide new bags.||Third, there is no amenities whatsoever. Forget the pool, gym, sauna, cafe, restaurant, etc. The only amenities were the coffee maker in the room (but no cream or sugar) and the free WiFi (but who doesn't have that nowadays?).||If all these cost savings measures resulted in a lower price, that's one thing, but this place is the same price as all the other full fledged hotels in the same tier, some with even an onsen. You are better off booking with a real hotel, you will get more for your money.||Lastly, Agoda has this place listed as a 4 star property. I don't know how they rate it as a 4 star, since I thought one of the factors was the amenity! I've stayed in plenty of hotels in Tokyo, no way is this a 4 star property. It's on par with all the 3 star ones, with all the issues I mentioned. This, to me, is misleading bordering...

Since Agoda won't post my negative review on this (they have no problem posting all my positive reviews), I'll post it here.||First, this place is run more like Airbnb than a hotel (even the agents you interact with in some off shore call center refer to the "host"). There is no staff at the hotel, other than some cleaning people. You check in via video conference on a tablet. This means you can't leave your luggage with the hotel on the day of arrival or departure until check-in or time for your flight. In fact you can't even get into the building until the check-in time of 3 pm! Of course you wouldn't know this until you book and they send you the check in instructions in the email. And indeed, during my stay, I saw a couple of women waiting outside in the rain one day.||Second, there is no room cleaning during your stay! When I asked to have the garbage can emptied, they said I had to do it myself (take it out to the dumpster outside). They will only provide new bags.||Third, there is no amenities whatsoever. Forget the pool, gym, sauna, cafe, restaurant, etc. The only amenities were the coffee maker in the room (but no cream or sugar) and the free WiFi (but who doesn't have that nowadays?).||If all these cost savings measures resulted in a lower price, that's one thing, but this place is the same price as all the other full fledged hotels in the same tier, some with even an onsen. You are better off booking with a real hotel, you will get more for your money.||Lastly, Agoda has this place listed as a 4 star property. I don't know how they rate it as a 4 star, since I thought one of the factors was the amenity! I've stayed in plenty of hotels in Tokyo, no way is this a 4 star property. It's on par with all the 3 star ones, with all the issues I mentioned. This, to me, is misleading bordering...

It's a man-less hotel, even the concierge is just 3 tablets for self check in / out. Therefore I'm marking it 3/5 for service as service staff is literally non-existence lol 😂 The self check in requires a short video call via the tablet for the staff to perform some verification, but the staff did not speak English which made it an issue. He didn't explain clearly either and we were left on hold. Hotel room is super compact but for the price paid, I think it's worth it. There's a tiny wardrobe that fits only 4 hanging apparel 😂 The in-room fridge was practically not cold even though I made sure it was switched on. Suggestion to hotel: drill some hooks on the walls for hanging of jackets!The hotel has no common facility, usually we don't wash our clothes when we travel but when we wanted to, we realized there's no laundry machine. No microwave or oven either. Suggestion to hotel: have a common area for such amenities on level 1 since it's restricted access for hotel guests only anyway. Location is very convenient! Just a 5-10 minute walk from Honjo-Azumabashi station, Asakusa line, which is very convenient as this is also a direct line for the airport express train. Also, we saw many photo reviews of cute panda amenities but we were not given any. Probably because we booked the cheap room (low floor with no sky tower view) thus the differential treatment 😂😂 I personally didn't like that we were treated differently due to...