Lao Poet Hotel — Hotel in Vientiane Capital

Feb 2015 - Great hotel with some quick win easy improvements Lao Poet Hotel is a stylish boutique hotel in the heart of Vientiane, close to key attractions and offering a great rooftop infinity pool, comfortable rooms, and a restaurant with international and Laotian cuisine. A few small improvements could really enhance the guest experience. The pool is fantastic, but some sunshades would make a big difference in the 40-degree heat. Breakfast is a little limited, and lots of guests end up needlessly waiting around to order things to then be served when they'd be happy to serve themselves. Most five-star hotels offer a buffet-style operation now, and the current 'ask, translate, wait, misinterprete (on occasion) then receive' setup doesn't seem to add any value. A self-serve buffet option for tea and toast, along with a wider selection of breakfast items, would significantly improve the experience. The hotel also brings out items and places them on your table without request, leading to food and resource waste. The door access system is awkward. Rooms use traditional keys, while the lift requires a digital key card, and only one set is provided, making it difficult for couples with different routines, like morning runs. We eventually received multiple sets of metal keys and lift passes, but only after repeatedly asking reception. Add a 'Do Not Disturb/Clean Room' door hanger. Asking for room cleaning is unnecessarily awkward. The rugs in the hallways and rooms are a trip hazard. The grip tape is loose in places, and they would be better removed entirely. The unused scenic but empty room on the 8th floor would make an excellent and inexpensive gym. A gym, even a simple one, is a valuable addition. Overall, this is a great hotel, and these are just quick wins to make it...

This boutique hotel is fairly new and conveniently located. It is easy to walk around and also located near the night market / Mekong river. There are also tuk tuks around the corner to get you anywhere.

Check in was easy, except the credit card reader was giving many error messages until it finally worked.

There is a breakfast menu that is good, featuring Asian and western food. I find this better than having a buffet menu and wasting food.

The staff is very nice and helpful. The room is also big and tidy. It also comes with water, free tea and coffee and a water kettle. The mini bar is also stocked.

Cons: The orange and red towel stains on multiple towels are a bit concerning - maybe use bleach to get the stains out of the white towels? When we arrived, they placed the floor towels neatly folded on the toilet. Unfortunately someone used the toilet prior and did not flush 🤢 There is also some black mold in the molding of the shower. The cleaning people also took our facial towels and did not replace them. Also at the pool they ran out of towels and told us to use our own towels from our room 🙈 The lock on the door is those push button in the knob and then pull to lock (when leaving) - I feel better using a key to lock the door. The room walls and windows are a bit thin, meaning you can hear anyone in the hallway, your neighbor, or even the rooster outside crowing. Sometimes our air conditioner unit would input air that smelled like cigarette. It could be someone smoking next to the air inlet, but it smelled like someone was smoking in the room. We had to turn off the air conditioning to stop the smell, multiple times!!!! Now I know why my throat hurts so much when I wake up, as I always wear a face mask...

I really want to spend some words about this hotel, because I really had a great time here. The hotel is very central so you can easily walk around and enjoy all the surroundings in a walking distance.

I spend two nights in Lao Poet and I really enjoyed everything. First of all, one of the best things is the infinity pool on the rooftop: you can relax there, tan and catch beautiful sunset and enjoy some fresh cocktails. You can even see Thailand from the rooftop! Second of all the design in the hotel is very elegant and very accurate in every details; the rooms are quite spacious, bed very cozy and comfortable and bathroom & shower are also very nice and modern. Third of all all the staff is very kind, friendly, available and helpful. Reception available h24. Fourth of all the breakfast is awesome: it’s either western and Asian: up to you. You can choose from the menu what you wish and they gonna Serve you also fresh homemade croissant, pain chocolate and baguette with fresh butter and marmalade. Delicious!

I really liked this hotel, everything was just perfect. I would absolutely recommend to spend some time here if you want to relax and have a good time and I would definitely come back again whenever I get the...