Ar-Raudhah Service Apartments Georgetown — Hotel in George Town

Stayed here during the weekend for 1 night. Apartment Suite. ||||1. The staff are being rude and not friendly. One who was answering for my call to tell that we will be late than the timing I mentioned during booking. Just to update them. Their reply was a bit rude and they hung up before i finished talking. The other one is the person who was handling my check in. Too busy with his phone. And ignoring my questions.||2. The room are not as per expected. The description mentioning towels provided. But no towels provided during our stay. So, you better bring your own.||3. Most of the bed sheet have stain. Wonder if they even changed it since previous guest.||4. The bathroom is OK. Only a bit small. Separated for bath and toilet. Only thing is there are no slipper for the toilet. And its quite slippery. So watch your step. Plus the area outside the bathroom & toilet can easily get wet from the bathrooms splashes (as the door is not full covered). Better if there is floor mat to wipe the splashes.||5. Plug points in the living and one of the bedrooms does not function.||6. Parking space is limited. And not being managed properly. Had hard time to find one.||||However, the hotel location is good. In Town Center and only walking distance to the tourist attractions...

Firstly , organization. Knowing we have arrived early, the staff advised us to return at 2pm on check in time as the room is yet to be prepared. However, upon arriving at 3.30pm , we were prompted to wait yet another 30 minutes to be able to enter our room.||||Secondly, cleanliness. They took so long to prepare a room that was clearly in a mess as we checked in. There was a drink in a plastic bag hanging on our door. The sheets had foot prints, tiny hair/fur, some weird husky stuff and the room was incredibly dusty. ||||Third, wifi . i looked for a place specifically including wifi. Which this place did not deliver. And upon complaining, the response which i received was simply an excuse of, 'router is not working' . Would that be professionally acceptable response? ||||Lastly, the toilets did not include toilet paper, the style of the bath area is rather awkward as it visible both outside the room both ways and there is a grave right in front of the entrance of the building. ||||Review : the location is amazing. The grave site could be overlooked as well. If little details that would've compensated for a better experience...

This is the type of hotel you want to stay if you travel with big family or group but on tight budget as they provide really cheap 3 bedrooms basic apartment unit. 1 AC at master bedroom & only 1 bathroom(separate shower / toilet) provided though. The unit cleanliness is good but the bed & pillow are average.||||It's near to major attraction in Georgetown by walking distance.||||Some info to be noted:||- It's 3 story hotel WITHOUT lift. Request for the lower floor if possible or else you have to climb all the way to the top (imagine me with 2 kids & 1 baby).||- Towels only be provided on deposit basis RM20 each.||- There are limited 'hygiene' parking space as it full of...