Summer Tree Hotel Penang — Hotel in George Town

A much needed rest near eateries where minimum driving is required was what prompted our stay here, before our ongoing journey back to our hometown. As Summer Tree boasts of a convenient place for eateries by travellers, we chose to stay here for one night to check out the vicinity and the hotel.||As advised, we parked at basement. Very, very difficult & precarious as ceiling was low and one section could not accommodate the top of our car at all. Glad we moved the car as there was an available parking lot right in front of hotel. ||Lo & behold, upon return from dinner, we were told to move the car forward to allow another car to park behind. Mind you, it was a yellow box for ONE car only. No indication at all that it was for double parking- nobody said anything during our check-in, just said there are 2 other parking lots opposite the hotel. We were told to "tolerate" by staff. In the first place, let your guests know the whole truth before even asking guests to "tolerate" your incompetence. It was late and we were tired. After much hassle, staff & parking attendant would not budge. We moved our car forward very hesitantly. We had to make do with the fact that we could not move out earlier even if we wanted to, if it meant having to disturb the guest behind our car. ||To be transparent, the hotel should place a prominent notice that cars need to double park if chose to park in front of hotel.||As for other amenities, the hotel is well equipped as per photos shared. The shower foam is labelled as body/hand wash. That discourages guests to use it. ||Deluxe Double with Landmark View lived up to expectations with view of Komtar, but the windows are tinted with mesh sunshade window film, view was rather blur. We could not see if it had stopped heavy drizzle nor if there were people carrying umbrellas, as an indication for us to walk out for dinner. ||Honestly, with so many other hotels nearby, I would choose others, in future, (even tho' we need to pay a bit higher). ||Do note that this hotel does not participate fully in Genius discounts on Booking.com . Only certain rooms are entitled to the Genius discount. ||One night stay is...

Dear Hotel Management,||||I am writing to express my extreme disappointment with the unacceptable service I experienced during my recent stay 28th April morning a young lady, at your establishment. From the moment I checked in, I was met with unprofessional and rude staff who seemed utterly disinterested in assisting me. Yes, we did a mistake by making a wrong order via agoda, why your staff is even unwilling to contact agoda customer to put us through so we can sort this out?||||Furthermore when i request her name and wanting to lodge a formal complaint, all the staff gang up on me and refuse even further service. Even asking for a manager name is not possible, i have not been into a hotel where speaking or wanting to know a manager name also would be met with rebuke, i thought i would want to speak to manager and be done with the bad experience and let your management know and be done and know you have a rude and overly sensitive staff. Now i guess i have to post my experience in all the social platform instead of talking to a person to resolve this matter.||||Is it so hard for your hotel to help a guest in need?||||No thanks to your hotel i get my issue sorted out with Agoda. You guys should take a book and train how your staff should handle guest.||||This hotel receptionist is overly sensitive and not deserve the post she be in.||||All i wanted was a apology for not having to withstood a childish behaviour of a staff and receive a decent response from management and let them know they have a childish receptionist at the front desk. ||||I would prefer to have the staff in question to apologize for the poor and rude...

I am writing to express my extreme disappointment with the unacceptable service I experienced during my recent stay 28th April morning a young lady, at your establishment. From the moment I checked in, I was met with unprofessional and rude staff who seemed utterly disinterested in assisting me. Yes, we did a mistake by making a wrong order via agoda, why your staff is even unwilling to contact agoda customer to put us through so we can sort this out?

Furthermore when i request her name and wanting to lodge a formal complaint, all the staff gang up on me and refuse even further service. Even asking for a manager name is not possible, i have not been into a hotel where speaking or wanting to know a manager name also would be met with rebuke, i thought i would want to speak to manager and be done with the bad experience and let your management know and be done and know you have a rude and overly sensitive staff. Now i guess i have to post my experience in all the social platform instead of talking to a person to resolve this matter.

Is it so hard for your hotel to help a guest in need?

No thanks to your hotel i get my issue sorted out with Agoda. You guys should take a book and train how your staff should handle guest.

This hotel receptionist is overly sensitive and not deserve the post she be in.

All i wanted was a apology for not having to withstood a childish behaviour of a staff and receive a decent response from management and let them know they have a childish receptionist at the front desk.

I would prefer to have the staff in question to apologize for the poor and rude...