ibis Kuala Lumpur City Centre — Hotel in Kuala Lumpur

The hotel is calm. The lobby is functional, nothing superfluous. Reception works as expected, though sometimes slowly. Welcome drinks are available at the cafe on the ground floor. I tried Teh tarik and it was fine. Water is also provided in the lobby, a nice touch.||||I first reached Accor Platinum status here several years ago, which was a personal milestone. In many hotels, early check-in is a breeze. Here, even checking in on time can mean waiting around. Lines form. Staff are polite, but the system can falter.||||Room: practical. Bathroom separated by a wall. Desk for work. Functional. Nothing more. If you are assigned a room near the elevators, some noise from passing guests can be heard, as the hotel is popular. Compared to other Ibis, standards feel slightly below expectations for the price.||||Breakfast: crowded and noisy. I wouldn’t call it the worst breakfast in Kuala Lumpur, but it’s the only Accor hotel where I’ve sometimes skipped it. The bao zi with cheap fillings stood out — not in a good way. It’s already an inexpensive dish, but in this hotel, I probably had the most bare-bones bao zi ever. Talk about cutting corners. The rest is standard, nothing special. Dishes aren’t always replenished quickly, which adds to the chaos. You can usually find something to eat, but sometimes I just skipped breakfast entirely. Even though I enjoy Asian cuisine, I often had to settle for something basic and leave quickly.||||Once, late check-out was arranged, and I expected to rest a bit before my late-night flight after packing my luggage. During that time, calls and knocks kept coming, asking why I hadn’t left yet. It felt like a coordination issue between departments or that the request wasn’t properly recorded.||||Usually leaving luggage after check-out is no problem, everything goes smoothly. But once, after staying at another Ibis in Kuala Lumpur, I asked if I could leave my bags for a few hours before the flight. As a regular guest and Accor Platinum Plus member, I expected the request to be accepted or declined immediately. Instead, it turned into a long process. First, coordination with supervisors. Then they agreed. When we went to the storage area, more questions appeared at the door. It was strange and took longer than expected. A simple request could have been refused right away if inconvenient or against policy, instead of dragging it out. In the end, I left my luggage at the nearby Crowne Plaza without issues, thanks to my IHG Platinum status.||||Location is excellent: metro nearby, city center walkable. Staff polite. Calm. Service inconsistent, especially for requests outside the usual routine. For future KL trips, I will likely choose other...

I have only a few good things to say about this hotel, which was that the front desk staff were nice, and the location is central.

But wow, this was probably one of my worst hotel stays across the many hotels I’ve stayed in across price ranges; it went wrong from check in: there was a small rush checking in late at night, and the staff seemed overwhelmed at the amount of guests checking in. There was no organization. No queue. Guests not checking in who had problems/requests were cutting in front of me even though it was late and I’d already been waiting for a long time to check in. There was no manager or staff maintaining order or directing the crowd on what to do. Just a mess that I would rather not be dealing with at 11pm.

I check into my room, and even though I paid extra for a high floor, the view was of a cramped inner courtyard with walls of windows looking in. These views should be priced separately and lower in my opinion for how much they feel like a prison cell under 24-hour surveillance.

I asked to be switched to a different room, and while the next room itself was fine it was right beneath the hotel bar; there was no sound proofing to speak of. I could feel the music vibrating through my diaphragm that’s how loud it was. Also, I noticed dirt marks on the sheets. I had to ask again to switch.

This next room was on a lower floor, but it was late and I just wanted to go to sleep. I check in and the sheets/towels were some of the dirtiest I have ever seen in a hotel. I took pictures. On the sheets were grease stains, dirt marks, pen marks, and also mysterious grey streaks on the folded towels. At this point it was well after midnight and I just needed to sleep, which I did on the bed with the slightly less dirty sheets.

The next morning I brought this up to the front desk and was switched again. They said a quick sorry and that was that. The lack of concern when I described the state of the sheets concerned me, because clearly this information was not news to them. The final room was better when it came to the state of the sheets, but on close inspection there were still a few mysterious stains/marks that I just had to not think about.

Also the elevator malfunctioned at one point and wouldn’t go up or down and I was afraid I’d be stuck inside.

Clearly, this place needs a management/maintenance overhaul. It was probably the worst “4-star” hotel I have ever stayed in, which is surprising for such a recognized global brand. The nice workers were the sole redeeming quality. Everything else needs a complete overhaul from...

Disappointing Stay – Poor Service and Inconsistent Policies

I recently stayed at ibis KLCC and was extremely disappointed with the overall service and hospitality standards. I expected a lot more from an international brand under the Accor group, but my experience was far below expectations. Here are the key issues that made my stay unpleasant: Ridiculous Policy on Floor Mats I was told that guests are only allowed one floor mat for the entire stay, and if I wanted a new one, I had to exchange the used one. This was baffling — it’s basic hygiene and cleanliness, and it felt like they were trying to ration towels. For a hotel of this scale, this kind of policy is both inconvenient and unwelcoming. Unprofessional Front Desk Staff The front desk staff were extremely slow and unprofessional. They showed no sense of urgency, and shockingly, one of them was yawning right in front of me during check-in. There was no greeting, no smile — just a sense that they were disinterested and barely present. It’s the first impression that counts, and this one was terrible. Self-Service Luggage Storage Don’t expect any assistance with your luggage. When I asked to leave my bags in the luggage room, the staff simply opened the door and left me to handle everything myself. no assistance — just a do-it-yourself experience. This kind of service might be acceptable at a hostel, but definitely not at a hotel that claims to provide international standards. Inconsistent Loyalty Point Policy I made a second booking via a third-party platform, and during check-in, I confirmed with the staff that I would still be entitled to Accor points. They assured me I would receive them. However, during check-out, I was told I was not entitled after all — a complete contradiction. If there are policies in place, staff should be trained to communicate them clearly and consistently. It’s frustrating to be misled and then no sorry at all.

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Final Verdict: My stay at ibis KLCC was filled with disappointment. From unfriendly front desk staff and confusing policies to minimal service levels and a lack of basic guest care, it’s clear this property is poorly managed. I won’t be returning, and I certainly wouldn’t recommend it to others. Accor should seriously re-evaluate the standards at this location, as it tarnishes the reputation of...