Malibest Resort Sdn. Bhd. (632731-W) — Hotel in Langkawi Island

The worst hotel experience. I and my sister booked here via Agoda for 3 days 2 night. My sister had stayed here before covid so she suggested this, but later on even she regret it. Service: Worst so bad customer service she treat/cin us while sitting, never welcome customer no smile, feeled racist as they treat the Malay customer in good manner. Facilities: Lousy I was given room 2008 and the a/c was leaking at 12.30 am after a tired day when called reception he send a maintenance, who' s face was like forced to work after blowing the pipe n knocking the a/c he said ya it's done I was like seriously? Then after he left at 12.55 the A/C water started to drip in a heavy way we're I have to call back the reception, he ask me to wait I waited till 1.20am I guess then he switch us to a different room he said he is the security on duty no reception at night, he gave us room 3010... Seriously that was a night mare with a creepy sound from the upper floor as someone crawling, I felt the disturbance so scary I was not able to sleep till 4 am. The next day I pray n on the holy songs cause I am there for 2 nights n I have no time to shift the hotel. Then I missed my face wash at the first room I told the receiption before I left pls bring n keep at reception I will collect later, but nop we return to the hotel in the evening only then he checking with the House keeping in 2nd floor and asked us to collect by our self. Hair dryer was limited we have to return in 2 hours. There was mini cockroach inside the rooms.. My sister put the make up room symbol on at 7.30am surprisingly no 1 does it till 3.30pm when asked she told wait lah not yet ur turn ufff... The parking is a another hassle as they said provided behind Indian restaurant even there is full when asked the staff answered this is what my management prepared what u expect me to do... Wow I am also a hotelier for past 12 years seriously u people are not professional and dont have a proper management. Maliworst not Malibest.

Seriously don't ruin ur vacation by...

I recently stayed at Malibest Resort, and I must say it was one of the worst experiences I have ever had at a hotel. From the moment we checked in, it was clear that the service was going to be nothing short of abysmal. The receptionists, in particular, were astonishingly rude and unprofessional. Not only were they utterly disrespectful, but they also seemed completely uninterested in their jobs. When we approached them with questions or concerns, they would listen briefly, only to turn their heads and carry on with whatever they were doing, as if we were invisible. It was as if they couldn’t care less about the guests or their needs. The level of disregard was beyond frustrating, leaving us feeling helpless and unwelcome. As for the hotel itself, it was a total disaster. The moment we stepped through the door, all we could think about was leaving. The place was filthy, with an overall atmosphere of neglect. The rooms were dirty and poorly maintained, making it nearly impossible to feel comfortable or relaxed. It’s hard to imagine how this place stays in business with such low standards. The breakfast provided was equally appalling. There was no variety whatsoever, and the quality of the food was terrible. It felt like an afterthought, as if the hotel had no interest in providing a decent meal to start the day. We dreaded going to the dining area each morning, knowing we were in for yet another disappointment. Malibest Resort is a place I would never recommend to anyone. The service is deplorable, the staff are rude and disrespectful, and the hotel itself is in a miserable state. We couldn’t wait to leave and put the entire experience behind us. Save yourself the trouble and find somewhere else to stay—anywhere else would be better than this. Actually, I made sure to warn every single person I encountered—whether locals or tourists—to avoid this hotel at all costs. Everyone I spoke to, from all corners of Malaysia, is now well aware of the disaster that is...

Two Different Experiences in One Resort – Honest Review We stayed at Malibest Resort and had two very different experiences depending on the section of the resort.

When we first booked, we couldn’t find availability in the Premier/Beachfront section (which is known to be much better), so we had no choice but to book in the older/back section. Unfortunately, that part of the resort did not meet our expectations at all — the room condition, location, and overall experience were below average. I would personally give that section only 2 stars.

We explained the situation to the reception and requested to move to the better section. They asked us to come back the next day. At that point, I told them we were thinking of moving to another hotel altogether, since we weren’t able to use or enjoy the first room at all. Thankfully, the staff were kind and did their best to help us.

They managed to find us a room with a king bed in the Premier section (although it was not sea view), and while it wasn’t a family room, we managed — my son slept on the sofa. The room was much better overall — clean, well-located, and more comfortable — and I would rate this section 4 stars.

However, there was miscommunication about breakfast. When we moved to the new room and paid the difference, I asked if breakfast was included, and I was told yes. But the next morning, we were surprised to hear that breakfast was not included, which was disappointing and confusing.

To be fair, it's not the resort's fault that we arrived late or booked the lower section — and we appreciate the staff’s effort to improve our stay.

Overall Summary:

Older/back section: 2★ (Not recommended)

Premier section (not sea view): 4★ (Recommended)

Advice: If you plan to stay here, try to book early and directly in the beachfront or premier rooms, and be sure to confirm clearly what’s included, especially breakfast. It makes a...