Mossy Forest Family Retreat, Cameron Highlands — Hotel in Pahang

I had a very frustrating experience booking this homestay through Agoda. I ended up cancelling my booking due to a significant price discrepancy. The advertised price was different from what I was later asked to pay an additional RM349 per night which is RM698 in total, if I wished to proceed with the booking.

I contacted Agoda to clarify this matter, and they confirmed that all payments should strictly go through Agoda and not directly to the property owner. Agoda also informed that my booking was valid and confirmed, and as Agoda Platinum membership, I had never encountered such an issue before.

The property owner claimed that the price discrepancy was due to an error on Agoda’s side. However, as far as I’m concerned, the prices listed on Agoda are entirely determined and approved by the property owners, even before any promotions by Agoda.

To avoid potential issues during check-in, such as being denied entry by the owner, I decided to cancel the booking and look for a more reliable and honest place to stay. Traveling during school holidays with young children, I couldn't take the risk of being stranded.

I hope the property owner takes responsibility for their pricing and operates with greater transparency in the future. This experience has been a major inconvenience, and I urge other travelers to be cautious when booking from...

This whole thing has been a complete nightmare. From the start, there’s been no way to call or speak to anyone — zero communication. Even just asking about a refund turns into a whole drama, like we have to beg for it. The process is insanely slow and unnecessarily complicated. I literally had to call the building security just to get you to reply to my WhatsApp. This is beyond ridiculous. Absolutely terrible service — the worst I’ve ever experienced ‼️

It’s been two weeks and I still haven’t received the deposit as promised. I’m exhausted from having to constantly follow up — it feels like I’m begging. This isn’t a small amount we’re talking about; it’s a significant sum. Please be responsible and honor what was promised. You never pick up calls or respond to chats — only after I raised my voice, then you asked for my bank details! This is absolutely ridiculous.

For anyone planning to stay here, you better think twice. I’m extremely disappointed — the service is absolutely terrible!

To the house owner — stop ignoring my messages and return my deposit immediately! This is completely irresponsible and unacceptable...

The best place I have stayed in Cameron Highlands. Very clean, with beautiful interior. Lots of natural materials wood and marble. Lovely, relaxing view of the balcony filled with flowers and comfy chairs. So nice to seat outside with a cup of coffee. Beds are very comfortable and lots of extra blankets and pillows. Kids room has toy kitchen, toys and books. Kitchen has everything one can think of: Steam boat electric and regular large size can accommodate a big family, rice cooker, toaster and microwave. And the best coffee maker with free coffee. All the restaurants are in a walking distance. Booh plantation couple minutes drive. Kea market 2 min drive, 5-7 min walk. The condo building is brand new and very clean. Gym, pool and the hot tub with breathtaking views. Playground and they even have a special place where you can collect mountain water. Three large lifts. Easy keyless entrance into a condo with a key card. Very friendly and responsive host. Will...