Hotel Kinich — Hotel in Isla Mujeres

A good option if you can't (or don't want to) pay "top dollar" on an island that's become ridiculously expensive. It's still an overpriced hotel IMO, but more reasonable than most.||The staff are friendly, especially the young lady who works at the "front desk" (as of January 2023). I forget her name, but she is very sweet and kind! She was always smiling, waving, and made us feel welcome. She tried her best to understand our needs and help us, even though there's obviously a language barrier. She is MUCH nicer than the women who work at the golf car rental El Sol (in the same building).||The only problem was our booking confirmation said "credit card accepted", but their machine wasn't working so we had to take out $16,000+ pesos at the ABM that cost a lot more in fees (multiple transactions). That was annoying and not what we agreed to. ||You can't flush toilet paper down the toilet because their sewage system can't handle it. So you have to dispose of "used toilet paper" in the trash can (lined with a plastic bag). THAT was a bit of a culture shock, but we got used to it. When we got to the airport and could flush toilet paper again, it did feel amazing though. lol||Otherwise, our room (suite) was very big and felt clean, except the bathroom floor was a little dirty. The gentleman who cleans the room works hard. I just wish they'd add a "do not disturb" sign. We don't need our room cleaned or beds made very day. We just need clean towels and the trash (esp with "used toilet paper") emptied every day.||There aren't as many towels as we normally get in a hotel either, only 2 bath towels, a hand towel and one for bathroom floor. No wash cloths, but it was OK. Not a big deal. ||The rooms are nicely updated (cute decor), but if you look closely, you can see that the remodel of the interior of the building was not done by "professionals" - there's paint splattered, uneven floor tiles, hole for sink faucet is too big, etc. ||There are some basic maintenance issues that could be addressed too, like the door handle on the bathroom door is broken, only one tap works for the bathroom sink, etc.||The king-size bed was comfortable (pillow-top mattress). In fact, it was much more comfortable than the bed we had at an expensive resort! So we slept very well.||The sheets were clean and soft. The pillows were good. The only problem is there were only 2 pillows and we like to sleep with 2 each. We asked for extra pillows, but the girl at the "front desk" didn't understand we meant "for the bed" and brought sofa cushions. That's OK. We survived. lol We'd recommend they put 4 pillows on a king-size bed though.||The water pressure is very low. The Wi-Fi is useless. We could never stay online for long.||The room had a nice, HUGE balcony. The view wasn't very appealing (roof tops of local homes and businesses), except the view of the stars and moon at night was wonderful! The only problem is there was only one balcony chair (we kept forgetting to ask for a 2nd chair, so just used one of the dining table chairs instead).||The kitchen (fridge, stove, and set dining table) is a nice addition, but we had no intention of using anything other than the fridge. We ate out the entire time.||The A/C worked well and helped drown out the noise of bands playing nearby at Hidalgo Street until 12 a.m. or early morning noise in and around the hotel.||The location is very central - walking distance to many restaurants, bars, golf cart rentals, the ferry terminal, and beach clubs on the famous Playa Norte beach. We appreciated the "local" feel to the area too. We love the little streets on the island even though you have to watch out for people who drive carts, bikes or even taxis like idiots.||For your convenience, you can rent a golf cart in the "lobby" of the hotel at El Sol Golf Car Rentals. I think the prices are ridiculous, but we loved renting the cart for the day to travel around the island. The El Sol golf carts are not in great condition or very easy to drive, but we had no problem with it breaking down.||Also for your convenience, just a short walk down the street is a little laundry facility that will do a big load of laundry for you for approximately $10 USD. Our (small) load took longer than they said, so just be sure you don't need the clothes right away.||We LOVE Isla Mujeres and we would probably stay here again, but not for more than 2 nights next time. We'd prefer a bit more "luxury" (to at least flush our...

I just got back from a ten day stay on the island. This location is prime due to its easy access to the North Beach and other prime locations. The rooms are clean, large and stocked with your toiletries. My room, number 8 was perfect since it had a balcony facing the back. Not much of a view, however it was located in the front of the building. Our view was of the backyards to the locals. They provide a continental breakfast which will include your coffee, tea, fruit which is usually an apple and at times a banana. Some days we did get donuts or a cake which was pre sliced. Sliced bread and a toaster with jams was always available. Truthfully, if you are a light eater in the morning, this is sufficient since you are steps from a plethora of many local restaurants. You will need to request beach towels in advance since they are hard to come by especially if you drop it off after every trip to the beach. The Wifi isn't so great unless you are in the lobby or 2nd floor area. Despite this, you will receive a clean room, great hospitality and a place that will speak volumes in location! Tell the gang the PA thres amigos say hello! We made some grate friends on the island. Oh, one last thing...get your fresh cut coconuts in front of Stingrays. There's a cart run by a girl name Kayla - cheapest fresh cut coconuts! Tell her...

The reviews do not reflect the experience we had in this hotel. Thankfully only stayed one night. Pros were that the bed was comfortable, the room was large and the location was central. Cons far outweigh pros. The room was not up to the same level of cleanliness as other hotels we stayed in Isla Mujeres and elsewhere in Mexico. Under the bed was dirty and the fridge was dirty. There were ants in the bathroom and beside sink area in bedroom. No hot water. Wifi was terrible. No beach towels available either day. No water in room. We were woken up at 7:20 am due to an arugement in the recpetion area. Explained issues to receptionist on checkout and asked for partial refund. Understandably didn’t get refund but expected an apology at a minimum which we didn’t get. Felt the concerns raised fell on deaf ears. This hotel was overpriced for what it is. We stayed in another hotel in Isla Mujeres which was cheaper and held a far...