Brick Hotel México City — Hotel in Mexico City

My family and I were a part of a really harrowing ordeal at Brick Hotel. I strongly advise everyone to avoid this hotel at all costs. ||||TL;DR - A crazy person was allowed into the hotel in the morning hours, physically assaulted a member of our group who was in their room, and then locked themselves in one of our group’s rooms until the police arrived to arrest them. My friend needed stitches to mend the gash on his face and our children were absolutely scarred by this terrible event.||||Details - The hotel rooms at the Brick Hotel lack a peep hole or a secondary lock outside of the dead bolt. That’s an important detail to remember. ||||Brick Hotel only has 17 rooms (give or take) and we had 5 of them for our group. My wife and I were on the first floor and all of the suites on the top floor were a part of our reservation. Two suites for adults, two suites for groups of kids. ||||On the second-to-last morning of our stay, my wife and I heard a knock at our door at 7:30 AM. We ignored it, assuming it was room service. ||||Fast-forward 15 minutes and we hear loud noises coming from the suite floor above where the entirety of our party was staying. I get a call from my brother in-law, which I ignore because it’s still early. More noise upstairs. My wife gets a call from her brother and learns that someone has broken into our friend’s room. Apparently the crazy person was knocking on hotel room doors. As soon as my friend cracked their door open, the person slammed the door open, nailing my friend in the face and causing a gash that needed stitches. The crazy person then grabbed lamps, bottles, etc. and was swinging them wildly at my friends while purportedly trying to steal their luggage.||||The security at the hotel was totally unprepared for this and wasn’t even strong enough to get into the room where the crazy person was holed up without the help of my brother in-law to push the door open with force. Eventually the police arrived, arrested the man and got him out of the room. ||||Can you imagine if this crazy person had knocked on my children’s door? What would have happened? I shudder to imagine. Do not expose your family, yourself or your loved ones to this hotel’s ineptitude and total lack of security. It is not...

My family and I were a part of a really harrowing ordeal at Brick Hotel. I strongly advise everyone to avoid this hotel at all costs.

TL;DR - A crazy person was allowed into the hotel in the morning hours, physically assaulted a member of our group who was in their room, and then locked themselves in one of our group’s rooms until the police arrived to arrest them. My friend needed stitches to mend the gash on his face and our children were absolutely scarred by this terrible event.

Details - The hotel rooms at the Brick Hotel lack a peep hole or a secondary lock outside of the dead bolt. That’s an important detail to remember.

Brick Hotel only has 17 rooms (give or take) and we had 5 of them for our group. My wife and I were on the first floor and all of the suites on the top floor were a part of our reservation. Two suites for adults, two suites for groups of kids.

On the second-to-last morning of our stay, my wife and I heard a knock at our door at 7:30 AM. We ignored it, assuming it was room service.

Fast-forward 15 minutes and we hear loud noises coming from the suite floor above where the entirety of our party was staying. I get a call from my brother in-law, which I ignore because it’s still early. More noise upstairs. My wife gets a call from her brother and learns that someone has broken into our friend’s room. Apparently the crazy person was knocking on hotel room doors. As soon as my friend cracked their door open, the person slammed the door open, nailing my friend in the face and causing a gash that needed stitches. The crazy person then grabbed lamps, bottles, etc. and was swinging them wildly at my friends while purportedly trying to steal their luggage.

The security at the hotel was totally unprepared for this and wasn’t even strong enough to get into the room where the crazy person was holed up without the help of my brother in-law to push the door open with force. Eventually the police arrived, arrested the man and got him out of the room.

Can you imagine if this crazy person had knocked on my children’s door? What would have happened? I shudder to imagine. Do not expose your family, yourself or your loved ones to this hotel’s ineptitude and total lack of security. It is not...

My stay at the Brick CDMX was stellar. From the moment of booking to the checkout, there was nothing to complain about. ||As soon as you book, there is a welcome email. And since we are in 2025, there is also a WhatsApp message. It's astounding how many hotels still fail to use WhatsApp. On the WhatsApp message they asked me about my arrival and reserved a car for me in seconds. I also received the drivers WhatsApp message upon landing. I paid for the car by credit card when I was dropped off with the driver himself. The car was a spotless new Chevy Suburban with water and a working AC - things that do not come easily in taxis in CDMX. My check-in was at 4:30am, but no worries my key was ready and the bell boy escorted me to my room. Breakfast was excellent, I was once again escorted and seated at my table. Everybody spoke English and Spanish as well. The room was beautiful with a nice fragrance. I had to exchange some small change for big notes in MXN pesos, the front desk staff took it out of his own personal wallet and did it for me. I requested a special room cleaning in the morning since it was messy, they were there in literally 5 minutes. I also felt the architecture was inspiring, hence took a lot of photos. ||It is usually difficult to get a booking at this hotel but if you get it, please take it. I have stayed at a few other places in CDMX but felt this was the best bespoke and boutique luxury experience money can buy. Only downside is that the neighborhood is not as posh as Polanco or as quaint as Condesa. But Roma Norte is definitely more residential compared to Centro or Reforma where the big hotels are at. Also no gym or pool, but I didn't miss it. ||P.S. and no they do not beg for reviews like some other shady places. I really felt this place...