METRO Boutique Hostal — Hotel in Mexico City

I recently stayed in the Metro Hostal Boutique for 4 nights on one of the ground floor bedrooms. I had an overall great time on my trip to CDMX. The staff is wonderful, upbeat, helpful, and kind. The location is also fantastic.

My Issues: Each bed needs a wall-mounted shelves for each bed, as well as a little reading light and plug. It currently does not and each bed is just placed there. So you have to find a plug nearest to you. A couple of the lockers did not have space for locks, posing a security risk. The wifi is so bad in the actual bedroom. I'm sure it has to do with the walls but it is annoying that you have to go outside of your room to get any steady wifi.

The showers on the ground floor are not great at all. The shower head sprays so much water at such a high pressure, however, somehow, the water doesn't reach you at all. It just is not a pleasant experience. Additionally, I have run out of hot water about 2-3 minutes into my shower. The toilet closest to the ground floor showers needs to be fixed as it frequently stopped working during my stay. And the other toilet on the ground floor has a lock that will fall off any time you don't push/pull it extremely delicately.

I rated this 3 stars because it is a pretty mediocre hostel compared to the ones I have stayed in before. The location, staff, and rooftop area is great, but otherwise, I would not stay here again. Keep in mind, I was on the ground floor, so can only account for that. The other rooms may...

I really want to give this place more stars but can’t because of: (1) poorly kept stinking bathrooms with improper sanitation, lack of hot water and no body wash/shampoo availability (2) poor hygiene in the kitchen - with no dishwasher to even manually wash used dishes (I even saw staff just rinsing mugs with cold water and keeping back at the shelves) (3) breakfast, which is a huge let down (only bread, slices of one kind of fruit and coffee... no milk or cereal and lots of ants swarming the kitchen tables) (4) improper construction designing overall - I tripped multiple times walking thru the hallways because of weirdly constructed floor levels and lack of lighting which is very dangerous) (5) various other miscellaneous issues.

Anyway, for the price we paid and for the location, it’s not a bad deal. Just that it doesn’t merit more than a couple nights of stay. I wish we had stayed at better hostels in the Zócalo/historic area.

Overall it’s a nice cute place and I wish them luck! Hope to return to this place again... to see improvements to some of these...

Hostel was OK. A little dirty and could do with some TLC. Beds in dorms, you could feel the other bunk moving. However, we had a very negative experience with the owner. We wanted to go to the Lucha libre, when the owner pitched us her tour (600 pesos) which was run buy a female ex-wrestler and would include good seats worth around 350ish pesos. We are on a tight budget so considered just buying the same tickets direct, but after talking to the owner, who was saying her tour is worth it and really fun, we decided to go for it.

The tour we received was dramtically different to what was promised. We were taken to the wrestling by a random local, who had bought the worst seats for 150 pesos at the back. We felt ripped off as what we got was very different to what the owner had been pitching.

I tried to resolve the issue with the owner after, but was given a range of false excuses and lies, with not even an apology. Was only offered a very small refund (100 pesos and I had to push for that) which didn't make up for the mis-sold...