Hotel Embassy — Hotel in Mexico City

I've probably stayed here more than a dozen times, so I don't know why I haven't previously reviewed it. Today is my last day in the hotel this trip, and I continue to think it's an excellent choice for just about anyone who prefers to stay in one of the city's nicest residential neighborhoods from which you have good access to the Metro and also Metro Bus systems that will take you to the things so many visitors to the city want to see and do.||||Rooms are large: I travel solo and an always given a king-sized bed. There is a small table and two chairs in the rooms. Windows (which open) allow a lot of light and air to enter. There is no air conditioning, and air isn't usually needed in the city. Nor is heat. ||||I have a room this trip which is away from the street, facing a large wall (about 30 feet away) and on a couple of days the room has been a bit warm. However, I prefer the relative tranquility of the room location (508, on the top floor) as compared with street-side rooms I almost always stay in and which can, at times, be a bit noisy during the daytime hours.||||The bathrooms are equal or superior to hotels which charge a lot more. A vanity area with sink, toiletries, huge mirror and equipped with a complimentary hair dryer is separated by a glass door leading to the large toilet/shower space. It's likely 3 people could fit into the shower at the same time. There's never been a time when hot water hasn't been available immediately. Towels have always been plentiful and when I've wanted more the woman who cleans the room brings them quickly. You don't typically find face cloths in Mexican hotels, however.||||Bed mattresses have always been 'comfortably firm' . Pillows are a little fir, as well, but I'm a person who sleeps with very soft pillows at home and I have no problems sleeping on this hotel's pillows.||||The room also has large, flat screen television sets and I don't often find programs in Englush. There is no CNN or Fox News. The ample open closet space is always more than sufficient to hang my shirts and pants. The dresser has only one drawer (the other two are decorative). There's a bench seat which slides under a section of the credenza-style dresser which creates a writing desk of sorts and there as a 6 ft. X 5 ft. Mirror on the wake facing the dresser. One entire wall in the room is also mirrored.||||This is a large city and, naturally, in the urban environment there is some noise of various origin. The room has outer window curtains which serve to block light and sound, and inward-facing curtains which are decorative. The rooms are, in the Mexican tradition, colorfully decorated.||||Room carpets could use shampooing more often, but are in generally good condition and, just like when I am at my home, I don't walk around barefoot.||||The WiFi has been particularly good, this trip. The hotel has expanded the WiFi service in the hotel, and you only need to ask the person at the receptionist for the password to connect. The service should not be thought of as high-speed, though for most of this 9 day stay it's been pretty good. This is Mexico, and patience is required.||||Reservations are easily made via the hotel's webpage. I always pay in cash (Pesos) so I haven't encountered 'issues' with credit cards some others who've previously reviewed the hotel have.||||Hotel reception staff has changed a bit, but the staff behind the glass at the front desk glass, in all my visits, been a bit indifferent and stand-offish. I find the same reactions in many of the hotels I stay at in Mexico - which are in this hotel's price range, however. Do not arrive and expect English to be spoken, a bellman to take your luggage to your room ... or a coffee shop or restaurant or bar in the lobby. There is complimentary, secure, on-site parking, though, and for guests arriving with a car that's a huge plus.||||There are two things which are most attractive about this property: it's location in Colonia Roma and the proximity to Colonia Condesa - two of the nicest middle-class residential neighborhoods with their art galleries, small and excellent restaurants, coffee shops and parks; and room prices. I'm paying MX$330 for my room which, given the current exchange rate of the US$, a Peso equivalent rate of less than US$20 per night. The sane room in Chicago would cost me US$100+.||||The hotel attracts a clientele comprised of Mexicans and international guests. Families. Business persons. Gay. Straight. The full range of our diverse populations.||||The hotel is a 5 minute walk from Metro Station Insurgentes, on Line 1 of the Metro system, and there's a Metro Bus stop above the subway, as well. Taxi's are plentiful. Traveling by 'authorized' taxi from the airport to the hotel cost me MX$215.||||And for visitors who want to attend services at a Catholic Church, there's beautiful, historic church almost across the street from the hotel. I'm not Catholic, but I do pop-in occasionally for prayers.||||This hotel isn't likely to suit every visitor, but for many of us .. it presents a fantastic opportunity, and I...

Our room has not been cleaned in two days. We requested the room be cleaned and they told us if we don't like it we can leave (Diego the manager of the hotel said this). Absolutely no hospitality. It is 5:30 and we are still waiting for the room to be cleaned. Doubtful it will occur. They were very rude when we requested this too. Needless to say we will not be returning. Going reach out to PROFECO to see if they can do anything regarding this matter. I will be reaching out to Capital One travel to see that this hotel be removed in connection to them as well. No one should have to come back to an uncleaned room. In response to their comment. They move faster if you complain online but they still wont clean your room. We had to change hotels because again the service was so bad. Our room was not cleaned after 2 days of being there. When we requested the room be cleaned we were told to leave if we were unhappy. Yesterday I posted this review after 5:30 and they still had not been to the room. We are bilingual so there is no language barrier or confusion. The response says it all, they'd rather lie than be apologetic for their bad service. We have photos of the trash piled up and only two towels for two people for two days. We were told that their priorities were the empty rooms because they had to prepare for the incoming guests. So if you are staying more than one night you are probably not getting your room cleaned and you are last on the list of priorities. We also heard Diego over the walkie telling housekeeping that our room should be done last. After 6pm I ended up going down to request towels at the very least because our room was again not cleaned. We payed for a service that was not fulfilled and we will be going to profeco to file a complaint. They seem to do this often. Again, will be letting capital one that this hotel should not be affiliated to them. En respuesta a lo que respondieron. Responden mas rapido a un review por el internet que en persona en el...

Bittersweet experience:

Pros: -It is located really close to zona rosa which means that it was easy to get to the bars and there were tons of street food vendors available. We came back to the hotel room at around 4:30 and there were still people selling food. The staff was very nice and helpful with everything. The room was big for the price. Two queen size beds and lots of space.

Cons: -BEDBUGS (or fleas?) ! I lied down for about 10 min before heading out to party and I felt a bump on the right side of my body. It was itchy, so I'm pretty sure something bit me. I actually searched the bed and I found one of these little creature. I killed it and took a picture of the blood. (See pictures) -The room was not cleaned properly. The beds were made and all, but the floor looked dirty. Upon closer inspection, the sheets had random hairs here and there. -The bathroom door is clear and it might be awkward for people travelling together (other...