Otro Oaxaca — Hotel in Oaxaca

I would not recommend this hotel. I'll start with the good: Location is great, the design looks good, the cleaning staff were lovely, The cenote is unique and cool. The upstairs restaurant, Cobarde, is great. End of list. ||This is labeled as a "5-star hotel" on Google and is priced as such for Oaxaca. Be aware that this is not a 5-star hotel. The design, while visually stunning, makes for one of the most user-unfriendly rooms I've ever stayed in. ||Very uncomfortable, tight spaces. Nowhere comfortable to sit but the bed. The bathroom is tight and awkward, a nightmare to use with someone else. The room smelled of sewage in the bathroom and mildew from the AC. There is nowhere to unpack your clothes except for a couple of hangers. Though the rooms have doors and windows, they are not sealed and you can hear every single noise coming from outside, including people clomping up and down the metal staircase all night (again, looks cool but, wow, what a dumb design choice,) as well as every noise from the neighboring room and bathroom, and the thumping sounds of the DJ they had in the courtyard the night we arrived. I slept with earplugs each of the five nights we were there. One bottle of water for two people isn't enough, and asking for refills multiple times a day is annoying. The cost of this room is the same as I paid for an Edition hotel in Europe and the experiences are night and day. ||The service also does not merit a 5-star rating, except the cleaners. Though everyone working there was friendly, requests to the front desk are inconsistently addressed. We asked if we could move to a larger room, the attendant said they would look into it but never followed through. One morning we had a very early tour, so I asked if we could have coffee brought to the room early in the morning. They assured me it would be there. It never turned up, and the person working the desk when we left seemed unaware of the request. Before the trip, I had arranged for flowers for my partner's birthday to be delivered first thing in the morning. They turned up around 3pm (honestly I was surprised they turned up at all.) ||If this hotel was priced correctly, some of these things could be overlooked. But it's one of the most expensive hotels in the city. I did not look forward to returning to our room each day, which is not the feeling a "5-star" hotel...

I would not recommend this hotel. I'll start with the good: Location is great, the design looks good, the cleaning staff were lovely, The cenote is unique and cool. The upstairs restaurant, Cobarde, is great. End of list.

This is labeled as a "5-star hotel" on Google and is priced as such for Oaxaca. Be aware that this is not a 5-star hotel. The design, while visually stunning, makes for one of the most user-unfriendly rooms I've ever stayed in.

Very uncomfortable, tight spaces. Nowhere comfortable to sit but the bed. The bathroom is tight and awkward, a nightmare to use with someone else. The room smelled of sewage in the bathroom and mildew from the AC. There is nowhere to unpack your clothes except for a couple of hangers. Though the rooms have doors and windows, they are not sealed and you can hear every single noise coming from outside, including people clomping up and down the metal staircase all night (again, looks cool but, wow, what a dumb design choice,) as well as every noise from the neighboring room and bathroom, and the thumping sounds of the DJ they had in the courtyard the night we arrived. I slept with earplugs each of the five nights we were there. One bottle of water for two people isn't enough, and asking for refills multiple times a day is annoying. The cost of this room is the same as I paid for an Edition hotel in Europe and the experiences are night and day.

The service also does not merit a 5-star rating, except the cleaners. Though everyone working there was friendly, requests to the front desk are inconsistently addressed. We asked if we could move to a larger room, the attendant said they would look into it but never followed through. One morning we had a very early tour, so I asked if we could have coffee brought to the room early in the morning. They assured me it would be there. It never turned up, and the person working the desk when we left seemed unaware of the request. Before the trip, I had arranged for flowers for my partner's birthday to be delivered first thing in the morning. They turned up around 3pm (honestly I was surprised they turned up at all.)

If this hotel was priced correctly, some of these things could be overlooked. But it's one of the most expensive hotels in the city. I did not look forward to returning to our room each day, which is not the feeling a "5-star" hotel...

Great place and service. Good food nice amenities. We loved little Lulu the house chihuahua as she greeted all the guests.I had to give it 4 for some safety reasons. This place is built for design not practicality. I told my wife jokingly “the place wants to kill me” night one the shower soap dish was perfectly lined up with my forehead thus smashing my face into while washing my hair rising. Some of the steps in the general staircases are different heights thus giving you little surprise or ankle bender. The bed has a cool wooden shelf at the end of it where I smashed my ankle at least once a day. Both the toilet and shower room step up which is also another navigation risk. I only stumbled out once to learn that obstacle. However the metal door knob grabbed hold of my side flesh and left me with another flesh wound. The staircase going down to the grotto room is a disaster. I can’t even explain…must see to believe. Yes I almost died on the way down. Once I safely made it to the bottom, I went to hang my towel on the towel rack. Right next to it is a large fan sucking cold air into the other room without a guard cage. My towel, hand and shorts got sucked into it. My hand survived unscathed. I told my to be careful and she did the same thing. There a lock on the outside of the steam room…creepy..Please address this! The bathtub in the room is a single square block of concrete with no real easy way to get into it. Lots of sharp rough edges. I slipped on the way out which could have been rough had I fell. It needs steps. We booked a general room not the 3 story units so I can’t speak on those. This place looks amazing! Just...