Hotel Riviera Caribe Maya — Hotel in Playa del Carmen

So when we initially didn't get the room I booked (private entrance, double bed) and they said they don't have any other available but this (regular room with double bed and another single bed that made the room so crowded), I thought okay let's not make a big deal out of it. But this place was getting worse every single day, up to a point where I had to check out earlier and go to a different hotel. This rip-off costed me more money for 8 nights than I paid some way better hotels for 3 weeks.||Soundproofed rooms are the biggest lie ever, you can hear people from the room next door yelling, listening to music, etc. This was the first time in my life that I couldn't sleep all night because the room next door watched loud TV. Staff gathers in the hallway and yells and laughs in the morning for an hour too. They are also in the middle of renovations (?) so you can hear guys that are painting whistle at each other between two floors & sing. You also get to enjoy the smell of paint and jump over ladders & paint buckets on your way down.||The building "next door" (wall-to-wall) is under construction which would be somewhat acceptable if this place had at least windows that could be closed in the hallway. Instead, they have holes with metal gates (?) where you can enjoy sounds of drilling, hammering and construction crew singing, while cement is falling of the building and into the hotel hallway (pics attached). When I couldn't take it anymore I brought it up and they moved me to another room that now fortunately had direct access to the street bar with live music till 2am & motorcycle revving, so the construction noise wasn't that loud during the day, but this picked up during night.||Around 6-7 am hotel staff is dragging sun-beds on the concrete around the pool so that will definitely wake you up. ||Rooms are dirty, stained, old and moldy.||There is no ventilation in the bathroom or the room itself, the ceiling fan is not working, and the mosquito net they stated they have - doesn't exist, so you can't even sleep with open terrace without getting bitten by a thousand mosquitoes.||You have to ask for the iron, the second room I got didn't even have a hair dryer.||As a highlight- this place doesn't even have a security guard, at new year's we came back to the hotel to find a cop baton stuck in the entrance door to prevent them from opening from the outside||I am a very frequent traveler, and had no issues with hotels, but this place made me feel like I am the biggest inconvenience, and they are giving me a bed for free so I should just take it and roll with whatever they have going on.||Not a single time any of them even apologized for the inconvenience, or showed like they are slightly concerned about the issues guests are having. I ended up raising this issue with Booking itself, they really tried to help and solve the issue, and for that I am grateful.||I would advise the owner & the staff to just turn this into a storage facility, because none of you is cut to work in...

So when we initially didn't get the room I booked (private entrance, double bed) and they said they don't have any other available but this (regular room with double bed and another single bed that made the room so crowded), I thought okay let's not make a big deal out of it. But this place was getting worse every single day, up to a point where I had to check out earlier and go to a different hotel. This rip-off costed me more money for 8 nights than I paid some way better hotels for 3 weeks. Soundproofed rooms are the biggest lie ever, you can hear people from the room next door yelling, listening to music, etc. This was the first time in my life that I couldn't sleep all night because the room next door watched loud TV. Staff gathers in the hallway and yells and laughs in the morning for an hour too. They are also in the middle of renovations (?) so you can hear guys that are painting whistle at each other between two floors & sing. You also get to enjoy the smell of paint and jump over ladders & paint buckets on your way down. The building "next door" (wall-to-wall) is under construction which would be somewhat acceptable if this place had at least windows that could be closed in the hallway. Instead, they have holes with metal gates (?) where you can enjoy sounds of drilling, hammering and construction crew singing, while cement is falling of the building and into the hotel hallway (pics attached). When I couldn't take it anymore I brought it up and they moved me to another room that now fortunately had direct access to the street bar with live music till 2am & motorcycle revving, so the construction noise wasn't that loud during the day, but this picked up during night. Around 6-7 am hotel staff is dragging sun-beds on the concrete around the pool so that will definitely wake you up. Rooms are dirty, stained, old and moldy. There is no ventilation in the bathroom or the room itself, the ceiling fan is not working, and the mosquito net they stated they have - doesn't exist, so you can't even sleep with open terrace without getting bitten by a thousand mosquitoes. You have to ask for the iron, the second room I got didn't even have a hair dryer. As a highlight- this place doesn't even have a security guard, at new year's we came back to the hotel to find a cop baton stuck in the entrance door to prevent them from opening from the outside I am a very frequent traveler, and had no issues with hotels, but this place made me feel like I am the biggest inconvenience, and they are giving me a bed for free so I should just take it and roll with whatever they have going on. Not a single time any of them even apologized for the inconvenience, or showed like they are slightly concerned about the issues guests are having. I ended up raising this issue with Booking itself, they really tried to help and solve the issue, and for that I am grateful. I would advise the owner & the staff to just turn this into a storage facility, because none of you is cut to work in...

Look... this is not the Ritz Carlton or Hilton, nor is it a Red Roof Inn in rural Kentucky. It's not fair to review it against those places. Judge it for what it is: a small local hotel in a popular tourist destination.

Firstly, the location: central to everything you want to do in Playa. Smack dab in the center of everything. You can mostly walk to all popular destinations including the beach. The rooms are spacious and have balconies. They are clean, well lit, well furnished, and have a cute aesthetic. The Waldorf it is not. Rooms are sun-drenched but have blackout curtains. Shower is spacious and cute bug yes, water doesn't get very hot. Maybe it's a cultural thing locally. Each room has a mini-split AC and ceiling fan, small fridge, cable TV, etc. The sinks are in an open are outside the toilet/shower. Personally, I don't like that but again - maybe it's a cultural thing down here. It's fine. There are no conference centers, fancy in-house coffee shops, massage centers, hairdressers, room service, bellhops nor Maitre D that will sneak you into shows for a tip. Don't throw shade on the place for that.

It's a value hotel, with excellent rooms, in an exceptional location for a great low price. It's cutely decorated with a Spanish villa vibe.

The staff is very accommodating and super friendly even if you don't speak Spanish. The daily cleaning staff go above and beyond to refresh your room and keep it spotless. I should mention that they heroically unclog toilets with neary a complaint. The pool is clean and adorable - surrounded by lush vegetation and balconies. Yes, that does block a lot of sunlight. There is a decent restaurant abutting the pool - bound by the street on its other side. Endless pool/beach towels are provided but you do have to sign for those and bring the back. There is a room tax of 150 Pesos in top of what you may have paid.

Couple of minor issues: The beds are hard. The pillows are tiny but they will give you more free of charge if you ask. Garbage cans are tiny but emptied daily. Again, i don't like their sinks separate from the toilet/shower. The doors use spring-latch domestic Quikset locks and they only gave us one key. They are wood with wood jams.Maybe you could ask for another key - not sure. Point is, these are not high-security entry ways. They can easily be jimmied with any credit card. As a person who travels with lots of expensive electronics including a high-priced DSLR, this worried me. Everything was...