Soul Beach Luxury Boutique Hotel & Spa — Hotel in Playa del Carmen

a basic hotel, you are welcomed by a security where you do not immediately feel safe. a friendly greeting from the receptionist, this if you find them of course, especially towards the late hours. you enter an uninviting restaurant/bar where you will see staff sitting undisturbed looking at their mobile phone/laptop and giving the feeling that they don't like being there. in this restaurant you will be able to have breakfast very late (from 9 am) and from a VERY limited menu. the rooms are at least clean, the beds small for a double bed. nothing more to say about it. the rooftop bar / swimming pool was unsociable, here too staff who showed no interest in their work, if you found them of course, constant electronic music in the background with knocking and sawing of the construction works in the building next door. you don't want to sit here all day. ABOUT THE SAFETY IN THE HOTEL. Plya del carmen and all of México are not known for being safe, but since you see several patrols on the street you would think they have it under control. An incident at the hotel happened on the penultimate night of our stay. at 1 am a very loud constant knocking started, there was shouting. we thought there might be urgent work to be done, so let it go. if this continues and gets worse we thought something else was going on . we tried to contact the reception but there was no answer. hotel was full so we thought, there must be someone who calls the police. in the two hours that this lasted we did not see any police from our window. we thought there was security. this lasted for 2 hours and the calm had returned. didn't sleep much that night. the next morning i went to the front desk to ask what was going on. they knew nothing about it and went to look at the camera images and give us more information. During the day I asked several times but did not receive a proper explanation. till now i don't know if our lives were in danger or not but i didn't feel safe anymore. I don't come...

a basic hotel, you are welcomed by a security where you do not immediately feel safe. a friendly greeting from the receptionist, this if you find them of course, especially towards the late hours. you enter an uninviting restaurant/bar where you will see staff sitting undisturbed looking at their mobile phone/laptop and giving the feeling that they don't like being there. in this restaurant you will be able to have breakfast very late (from 9 am) and from a VERY limited menu. the rooms are at least clean, the beds small for a double bed. nothing more to say about it. the rooftop bar / swimming pool was unsociable, here too staff who showed no interest in their work, if you found them of course, constant electronic music in the background with knocking and sawing of the construction works in the building next door. you don't want to sit here all day. ABOUT THE SAFETY IN THE HOTEL. Plya del carmen and all of México are not known for being safe, but since you see several patrols on the street you would think they have it under control. An incident at the hotel happened on the penultimate night of our stay. at 1 am a very loud constant knocking started, there was shouting. we thought there might be urgent work to be done, so let it go. if this continues and gets worse we thought something else was going on . we tried to contact the reception but there was no answer. hotel was full so we thought, there must be someone who calls the police. in the two hours that this lasted we did not see any police from our window. we thought there was security. this lasted for 2 hours and the calm had returned. didn't sleep much that night. the next morning i went to the front desk to ask what was going on. they knew nothing about it and went to look at the camera images and give us more information. During the day I asked several times but did not receive a proper explanation. till now i don't know if our lives were in danger or not but i didn't feel safe anymore. I don't come...

Gorgeous, unpretentious, quiet, comfortable & secure, Soul Beach Boutique Hotel & Spa delivers @ an affordable price.||We felt extremely looked after by all the staff; Erick, Axel, Osvaldo, Alisa, Rosalie, Felix,Hector, Aldo & ILario alllll made us feel taken care of.||What a beautiful stay we had.||Eight nights of being spoiled.||Breakfast (we don't like to have to "hunt" for Breakfast, wherever we are) was simple & perfect,,offering familiar basics + a few Mexican specialties.||We particularly liked the hours; Breakfast available until NOON every day,,bonus.||||Housekeeping was 5* & Front desk staff were always attentive to anything we requested.||||It was our Anniversary & I had messaged prior to our arrival details about it.||We were pleasantly surprised with a beautiful floral & creative display in our room.||||Attention to detail & helpful/friendly staff totally endeared us to this 31 room Boutique Hotel.||Intimate/quiet setting yet just steps away from lively & often loud 5th Avenue.||||EASY to get too when arriving by taxi or walksble from ADO bus (from Cancun Airport, for example)||||Rooftop Pool & Bar offered a real pleasant escape from alllll the "touristy" stuff going on down on 5th Ave.||Bartender Erick always made sure we were looked after, yet wasn't "in our face" or pushing further drinks on us either.||||The owner needs to be commended on hiring such pleasant & team oriented staff; all of them were always accommodating & approachable.||||Perhaps a few more surfaces in our Suite to "lay things out", & maybe adding black tea options to the tea offerings @ breakfast, but even just mentioning that seems so "first world problems". & so minor.||||We'd definitely stay here again.||We travel frequently & have experience/exposure to the "good the bad & the ugly".||||This little gem definitely ranks up there as one of our most comfortable accommodations.||||Book your stay @ Soul Beach, you'll be in good hands!||||Cheers, ||Gord...