Starbucks Playa Tides — Restaurant in Playa del Carmen

We try not to go to this Starbucks, but today we didn't want to go further down Fifth Avenue and decided to come here. Today was the last straw that made me write a review. My husband was made a terribly bitter caramel frapuccino. Instead of caramel macchiato, they gave me just coffee with milk without caramel. The coffee didn't have any foam at all. When I asked if it was a caramel macchiato, they answered yes, but added caramel topping. Due to the fact that the milk didn't have any foam, all the caramel sank to the bottom. I stirred the drink, but it didn't help. It was disgusting. As a result, my husband and I both threw our coffee into the nearest trash can. I don't recommend this Starbucks to anyone. As a result, 210 pesos ($12,5) were thrown away! Our choice is a Starbucks next to H&M, where they make...

Best Starbucks in the world. I slow-travel full-time, so I’ve been to a lot of Starbucks and I have to say with all sincerity that this one is the BEST. I come here almost daily for months at a time when I’m in Playa and they invariably get my order perfect, which is such a relief. It’s a HUGE comfort in my travels. Plus the staff is so nice! 😭🫂💜 They’re very friendly, efficient (it’s always busy and they work so hard and do such a good job), and competent.

Being a business owner and having managed many teams in my life I know how precious good employees are and even though I’ve never met the manager, I know how hard management is, so they must be amazing too if their team and store is so well run.

Love, love,...

I recently visited this Starbucks location, excited to claim my birthday drink, which I’ve always enjoyed as part of their customer rewards. Unfortunately, the experience was far from what I expected. The barista, Uzi, treated me poorly and gave off a very unpleasant vibe. When I mentioned it was my birthday and politely inquired about my birthday drink, she looked at me as if she had no idea what I was talking about, which was uncomfortable and frustrating. I understand everyone can have an off day, but this experience left me feeling unwelcome and disappointed, especially on a special occasion. I hope the staff can work on providing a friendlier and more customer-oriented attitude...