Toscana Grill — Restaurant in Playa del Carmen

Fantastic experience undermined by unprofessional and arrogant attitude of the staff. Overall, the experience was fantastic. The food was exceptional, the service was impeccable excluding 2 horrible situations, and the atmosphere was perfect.

The two incidents that completely soured the experience were the following:

(1) Mismanaged drink order: We ordered a drink from our waiter and, two minutes later, requested a different waiter to cancel it. He assured us he would take care of it but failed to do so. When the drink arrived, we complained, and he casually responded that he wasn’t responsible for our table. If that was the case, why didn’t he inform us earlier? This lack of accountability is unacceptable.

(2) Disrespectful attitude over the tip: Our waiter’s ungrateful and arrogant attitude regarding the tip was appalling. It showed a complete lack of professionalism and left a sour impression at the end of what could have been a great meal.

For these reasons, I’m rating the service 1 star, which impacts the overall rating, bringing it down to 4 stars instead of 5. Excellent food and ambiance alone can’t make up for...

My mind is actually blown by the 4 and 5 star ratings that this place has, to the point where I’m actually leaving a review. I don’t ever write reviews but the experience here was so horrible that I feel compelled to share it in hopes that it will save someone else from making the same awful mistake as us. This is by far one of the worst (if not the worst) restaurants in PDC. It’s overpriced and the food is trash. There are so many more restaurants in Playa that are wayyyy better (and wayyyy better priced). If you choose to still go here, DO NOT order the shrimp and calamari; it’s $18 for 6 tiny shrimp and 1 calamari, and surprise they both taste like rubber. DO NOT order the Caesar salad — it literally tastes like nothing but actual lettuce, there is ZERO flavour whatsoever (and that’s only if you exclude the charcoal off of the chicken that’s it in). And lastly, AVOID the gnocchi like the plague unless you feel like gagging — they’re soggy and there are more chunks of non melted cheese than gnocchi. Make your way down to 38th or head towards12th, the food is a million times...

Good vibes/live music brought us in, but unfortunately the food is what won’t bring us back…. I hate to use the word “terrible,” but……(there was 6 of us so we ordered a bit of everything - steaks, bolognese, fettuccini, caprese, caesar, squid ink pasta, calamari, pizza). They brought everything out all at once so I felt like I was at an all you can eat buffet versus a well coursed out meal. It is sad to say this is the worst place we have eaten at in Playa Del Carmen. I made a remark at the end to tell our server the food was not good, but he did not acknowledge it. *Be aware there is also an unmentioned 5% credit card service fee that we were unaware of until we saw it on the final bill & asked. Moral of this review for the toscana grill team - take ownership. It is how quick you solve issues with EMPATHY that will go the longest in retaining customers! The true test will be if we hear from a manager to...