Maison Du Tresor marrakech — Hotel in Marrakesh Prefecture

Riad is in an excellent location and easy to find Centrally located with easy access to many of the places you will want to visit whilst in Marrakech||The staff are very friendly and nothing is too much trouble. They are happy to help with anything ||Cleaning standards are superb. The rooms are throughly cleaned EVERY day and cleaning is of a very high standard - everywhere in the riad|Laundry facilities are available and extremely reasonable ||Breakfast served daily 8am-10am|It is served in s breakfast room and is buffet style|Bread, fruit, yoghurts, orange juice, coffee, tea, cake, jams, cheese|Mesmen are brought to the table as are ‘eggs’ - individual fluffy omelette Both well made and tasty |If you want more - just ask ||WIFI available in all areas||Plenty of hot and cold running water at all times of the day and night |All rooms are en- suite. They have hairdryers. Iron and ironing board on request ||There are a great variety of rooms - double, twin, triple, family - in different locations and levels of the riad |There is ample roof terrace space - there are a variety of terraces and places to sit and relax |We didn’t use the pool but I’m certain we will when we return ||There are quite a few steps up to reception from the street - normal for a riad but there was a wheelchair user there one day ||There is the most fabulous family accommodation/ suite (2 large double beds in rooms separated by a HUGE comfy lounge but each bed room also has a single bed in mezzanine level)|One room has its own private terrace ||We asked to be met at the airport on arrival and the taxi was there and manager and staff there to meet the taxi and take us to the riad (even though it was after 8pm) ||We have been coming to Marrakech and Morocco for about 12 years |We are creatures of habit. |We like to do nothing on holiday and we spend a fair amount of time at the riad relaxing (reading) on the terrace |This was not a problem at all ||Payment is easy - they take cash £,€ or Dhm as well as cards |Best deals are booking direct ||We...

We got the transfer from the airport as offered when we booked and although more expensive than a taxi, it made things really easy and while the taxi couldn’t get to Maison du Tresor, staff came and helped us with bags.|Great location, a few minutes to the main square and to the outside of the medina.|The family room is a huge suite with very high ceilings including a large lounge area and two bedrooms either side, both with ensuite bathroom. The lounge area didn’t have any exterior windows but it had a ceiling light well so it is not too dark. |The bathrooms have been finished with unique concrete designs.|There was a small safe in the room. |Breakfast was a minimal continental breakfast. |Didn’t use the pool but it would have been welcome during really hot weather.|Points for improvement - We stayed in the family room and it's over a street so we got street noise from motorcycles and people walking past. This would probably be similar anywhere in the medina but it’s also directly behind the reception area so often had noise and cigarette smoke coming in during the night and day. |A little help or a map of the medina would be welcome. |Bathrooms got a bit muggy as no windows.|One small bottle of water each on arrival and then we weren’t able to get any more as they had run out, despite the water not being drinkable...

this review aims at Villa Petit Tresor, the sister property of Maison du Tresor operated by the same people.

As this review is about the general conduct and the way the owners operate their business, I'll leave this here.

Here a few keywords:

Double booked, not informed, money blocked, pouring rain, some neighboring hotel messaged the person in charge, we were offered 2 rooms instead of the advertised 4 with the option to change tomorrow. One person in the party had to sleep on the floor, one slept in a capsule room with just space for a bed.

The next day...

The option to change ( we were crowded into a very small and a medium sized room )  was taken off the table as one of the Italians we were double booked with is friends with the owner Adriano and was told to change to the main Riad. So now we just paid cash ( minus 100usd discount since we receiced less beds the first night ) but were told to remain until the cleaning lady cleaned to return and then finally to get our 3rd room. Now it is 4pm and the cleaning is still not done. This is just unprofessional.

PS: Went to Limoni. Prob the best Italian in Marrakech but if you read the responses to complaints online you can grasp the Italian pride and the attitude...