OYO 219 Hotel Royal Kusum — Hotel in Kathmandu Metropolitan City

On the name of professionalism the all hotel staff, specially the front office staff and the owner of the hotel is zero. After paying the payment in advance of room they will make you to bag for services or for a proper food. We have booked our trip from 120 route (Hello Travel from Darjeeling) which was world's worst company. After paying the advance to the travel agent the hotel and the travel agent both will make you cry for basic services of basic food which is already paid you. For food they will make you eat whatever they want , not what you wanted to order. The hotel owner is too pathetic that he only seats at the reception desk drunk and abuse...

I wish I could give 0 star . So I booked this hotel through Oyo app and got check in to a totally different room plus with no AC.So the reception said it was there only available room and that they haven't confirmed our request. Where as in Oyo we had got a confirmation message..and this is the...

Hate when customers are ill treated and that's what we got when we went there after booking on OYO. They treated us as if we were there to stay for free, although we paid in advance for different room than they gave us. Had to search other hotel after travelling more...