Mercure Hotel Den Haag Central — Hotel in The Hague

We were two female travellers staying in separate rooms at the Mercure Hotel Den Haag, and our experience was deeply unsettling from start to finish.||||On the day of check-in, there appeared to be faeces on the carpet of our room. Within a minute of being inside, we went downstairs to report it. The blonde-haired woman at the front desk claimed there was “nothing on the carpet” when she had been there that morning — effectively insinuating that we had defecated on it ourselves. Moments later, she changed her story and said she had seen something but believed it to be “burn marks.” This contradiction, coupled with her insinuation, was offensive and humiliating.||||Later during the stay, we faced an even more distressing situation. One morning, three maintenance men came to my room, knocking three separate times despite being told “no.” When I opened the door, they said they wanted to come in to “take pictures of the room.” I refused, but they insisted it “wouldn’t take long” and would not take no for an answer until I shut the door on them.||||Just 90 minutes later, in the other room, a maintenance man entered without knocking while I had just gotten out of the shower. Even though I screamed “no,” he proceeded to enter anyway. I went down to reception in tears, shaken and traumatised, only to find him sitting behind us staring and smirking. He was not asked to leave and gave no apology.||||The manager admitted that my room had mistakenly been marked as “vacant” in their system, but could not explain why the maintenance man entered at all, as no works had been planned. He said an “investigation” would need to be done.||||Throughout this ordeal, the blonde-haired woman at the front desk was extremely rude and unprofessional. She laughed during the situation, showed no empathy, and had to be asked by the manager to leave the desk because of her behaviour.||||As female guests, we felt unsafe, disrespected, and completely unprotected by hotel staff. This was not just poor service — it was a serious violation of guest safety and privacy.||||I do not recommend this hotel to anyone whatsoever — especially women and especially solo female travellers. There are much better and safer options in The Hague, such as the Marriott Hotel.||||||||We are still awaiting our refund and have chased the hotel for this and I’ve...

I was in this hotel for 5 days with my wife for work.

It was the worst experience I ever had in a hotel, and I visited over 200 hotels.

After 4 hours of travel we were tired and exhausted. When we first arrived, the guy was very chaotic, stressed and grumpy. It took 20 min before we got helped. We received a room on the 4 floor. (406) We arrive in the room and it was not cleaned at all. It was clear somebody slept in it and full of dirty towels. So we went downstairs again, the same guy says sorry and gives us a room two floors to the right (408) after 10/15 Min we go back upstairs. We arrive at the room and the door does not open. We could still open the dirt room, so we went downstairs again. We got drinks as compensation and they fixed the cards. We did not use the drinks as we were to tired and lost trust if that would be clean. We went back upstairs and this time the room worked.

The room itself is very old and dirty. With strange stains everywhere. The shampoo and sope were empty. We had to ask for new ones. Same as for toilet paper as we mist the cleaning time ones.

The room cleaning time is very random and hard to predict. You have no option to put a card to have to cleaned later. If you miss the time cleaning you just don't have a clean room that day. We had this multiple times so we had to ask the staff. Some staffs are more friendlier then others.

The staff said this is because they only have one cleaner for the entire building!

Breakfast was okay, the people there were somewhat kind, but took our plates away while we were still eating breakfast and just went to get a drink. Also breakfast is €25 per person per day what is very much.

We were told there is sporting in a gym but you have to pay for it.

The location of the hotel is good though. It is relatively close to the station and Chinatown. There are a lot of food places around.

Still considering this is a 4 star hotel, I expected a LOT better. I cannot recommend going here. I had better experience in two...

This modern hotel has a split personality. Some elements rate 5 star some 0 or minus. My wife and I stayed for three nights in their only disabled access room in June, it costs about 200 euros per night excluding breakfast. We were delayed arriving so didn't check in until around 2300. Check in staff were very good and we went up to our room. It had been made up (maybe?) but not cleaned! Excretia in the toilet bowl, bits of second hand toothpaste in the sink (which was blocked up). Complained to the night porter who came up to the room just after midnight as was genuinely embarrassed. But, the hotel was full and this was the only accessable room in the hotel! The room was given a quick clean to get us through the night. The following morning met by the very good manager who again apologised cancelled the nights charge from the bill (we paid in advanced) and said he would rectify the situation. He (Jimmy) was ashamed and seemed quite frankly shocked. We went out for the day and came back to a very clean room. On our 2nd and final full day the room was not made up at all, beds not made, no towels no toilet roll coffee etc. Again complained to the two very nice young women on reception who were very nice and very apologetic. It was our last night and were given a free (and very good breakfast). Serving manager and staff could not have been more helpful. So, great location, really great staff, great breakfast, awful, awful housekeeping (apparently sub contracted out). Should you stay in the Mercure Den Hague? You choose!|Incidently, I said I was going to put a review out and Jimmy the manager said " You must...