Auckland Waterfront Serviced Apartments (AWSA) — Hotel in Waitematā

1. At booking, was not aware keys will be at different location from the apartments itself - if not driving, will be a hassle. |2) Booked the apartment based off booking.com pictures and paid more for 3 bedroom because the decor seems nicer. But the reality was totally different. Showed a wide space but ended up was narrow the two levels, meaning the view is not wide. Showed bath tub but none in sight. |3) I did not felt the apartment was well maintained. In the master, there was a hole in the wall. The sink has no stopper. At the balcony, the furniture had loads of stains and even bird poop. It’s a pity coz we booked this for the view and would love to lounge at the balcony but end up, did not wish to coz it felt very dirty. Felt like we paid for a view we couldn’t really enjoy. The living room cushions also had stains and ended up we did not really dare touch them much. Cleanliness is very basic and I felt the apartment did not meet up to it. |4) Advertised as with air conditioning - but ended up only in living room and the rooms were very stuffy. Need to open window and on Friday night was super noisy, and so hard to rest well. The blackout curtains did nothing much also as it was very bright by 6am. |Lying here at 6am wishing I had booked somewhere else. |5) Location and view was good but for the price, would seriously opt for a hotel in the area with better cleanliness and...

Recently stayed at AWSA. On the positive side it was a very nice spacious apartment with a balcony to relax on and look out at the amazing views, a very comfy bed, and a bottle of bubbles and chocolate in the fridge. Very nice. Unfortunately there is also a negative side. For $400 per night these negatives were most certainly not expected. On checkin we received printed apartment information. Included in this info was a website to check that there would be no cruise ships in port to block the views, especially from the apartments of Sheds 19 and 20. A little bit late to be receiving this information and checking for that!! Coffee pods would jam in the coffee machine. Hard to operate. There were 6, yes 6 tissues in the tissue box. Not quite sufficient for 4 days. There was a strip of wood in the ranchslider track which had to be removed to open the ranchslider properly. If you preferred to use your own shampoo, conditioner or body wash in the shower there was no shelf for personal items. No dressing gowns or slippers. Have paid a lot less for accommodation and these have been supplied. The worst negative was having to dispose of your own rubbish in the rubbish room on the floor above. I have never ever in all my world travels ever had to do this!! For $400 per night plus $155 for cleaning fee. Seriously!!! Not...

Room 1 level 1 Check in is 3pm once we arrived at 3pm i had to email them as no lock box code given to access room keys parking pass door swipe card was told sorry we been busy Check in will be at least another 30 minutes 1 hour later received a call room ready I had pre paid parking prior to arriving directly to the owners account and screen shot payment as advised then the owner was constantly harrassing us saying I had not paid the 40 dollars for parking so sent him screen shot again of payments he then says payment not in his account this went on and on for a couple hours finally sorted No aployogy at all room was filthy big stains on carpets,no curtains, shower head is held together by string you have to hold the shower head in your hand to shower elevators all out of order parked on level 3 had to lug all bags etc down flights of stairs ,noisey plumbing bangs and thuds though out the night from in behind wall in bathroom Fridge not working I would say other rooms in building would be much better kept than this one Avoid this room No way...