Cusco Kenamari Hotel — Hotel in Distrito de Cusco

My wife and I booked this hotel based on booking.com and TripAdvisor reviews but found it poor at best.||||The good points. The beds are comfortable and the rooms have a heater. The reception staff are friendly.||||The bad points.||When you check in and find that the staff are wearing coats in the middle of the day you tend to think it might not be warmest.||We booked a twin room, found that they only had a dark internal room and when they moved us the following day the bath did not fill properly with hot water...Which was the main reason for booking this hotel.||||Wifi was poor and did not work one day and the other bad point the cleaning staff threw away my wife's medication who was sick. Another trip to the medical centre, fantastic.||||The worse point by far, upon checking out we asked for a discount as our stay was not satisfactory. The manager did not care and said that the mistakes with our room would come out of her staffs wages....Which left the receptionist in tears.||||Avoid this place, head for the San Blas...

Poor hotel. Good points: the beds are comfortable and they have heaters in the rooms.

Bad Points: Upon checking in we had an internal room that was dark and cramped. We didn't book this. Then when we moved rooms the bath did not fill, something we booked the hotel for because my wife was sick. They also threw away one day's supply of my wife's medication.

When we raised these issues with the owner she didn't seem to care and the worst point said the mistakes would come out of the staffs wages....which left the receptionist in tears.

There's a nightclub down the alleyway so it's gets noisy outside..

Oh, and the wifi is pretty rubbish.

It's expensive for what it is, head for the San Blas district. the monasterio del Inca is way nicer and the rooms are $40 less.

Plus the...

Was here in off season. I think there was only me and one other person staying here. The desk people were kind and helpful. The morning food was typical for all the places I have stayed in Peru. I went to Machupicchu for one night and then came back. They let me leave my big suitcase here. Great water pressure and warmth.||Very convenient location. I walked from the train/bus station. Took about 4 minutes. Taxi ride from airport took about 12 minutes.||Be ready for the altitude. It is two miles high here and can be a real challenge. When I arrived the had a cup of tea and some cocoa leaves and insisted I sit for a few hours and acclimate. I still had tough night the...