El Nido COCO RESORT — Hotel in El Nido

Booked this place for a family of four, two adults and two children under 6. Originally charged an upcharge for the 6 year old. Upon check in we find there's only two beds in the room/ villa. There was on king bed and a twin concrete platform with a mattress on top. Immediately I was like this can't be right. When i inquired they said all the rooms are the same. I ask what the $200 upcharge was for and I was told it's for the extra person even though the site says kids stay free. That might we heard an animal crawling on the ceiling and we just assumed it was a one off thing so we didn't mention it. The next morning when we went to "free breakfast* we were informed that only three of us would receive free breakfast and the fourth would need to pay. I immediately went to the desk and was like you have charged me $200 extra for my child to sleep on a concrete slab with no bigger room etc. Now you're telling me that only three people can have free breakfast? I asked to speak to a manager and of course no one was available to answer me. Night two the animal sounds continue and we have to call the front desk 3 times to try to remedy the situation. No luck. So we're up all night hearing scratching and crawling above our heads while trying to sleep. Next day we requested another room and finally got one by the evening of day three. We also had to request additional towels as if they only provide three towels for a family of four. We paid 5 star ⭐ money for a week at this place for one star accomodations. The only reason i gave this a two star rating instead of one is because of the workers that work there. They were very polite and tried to help where possible but you can tell they're being paid bare minimum and just following the rules management set. I would not recommend this place to anyone with a family greater than three persons. You'll be highly disappointed with what you receive for what they're charging and there's no one to answer legitimate questions you will definitely have. You will also be disappointed with...

At first everything seems nice but on the inside it’s a real mess. Everything started on the second day when we realized our bungalow is full of ants. The ”filtered drinking water”, tables, ceiling, walls and even bed were full of bugs. We immediately contacted the reception (5.30pm) and they said they will contact management. Till this day I dont know if there is any actual management, because the receptionist or us could never contact them🤷🏼‍♂️||The Coco Resorts solution to this ant problem was offering 50% of our last nights payment back to us (not even a full refund for a night we cannot spend because of their aunt problem???) or a ”deep clean” of the room. Trust me, their definition of deep cleaning is far from deep. After hours of trying to get someone to clean the room and trying to contact the management we got confirmation the room was cleaned. Only to find out all the ants were still in there and only the linens and towels were changed😂||It was around 9pm at this time, management was ”not working right now” and housekeeping was also out. Only option was to sleep in a bed full of ants and hope things would turn out better tomorrow. Next morning the management was supposed to be in the lobby at 8am, then 10am, then 1pm but they didn’t show up. Coco Resorts solution was to blame us for the ant problem (supposedly we brought there food when they had sugar etc on the tables before we arrived).||I wouldn’t recommend this place for anyone. There are so many better places to stay for the same/lower price. The staff tried to play it nice but in the end they don’t care about their customers AT...

Disappointing Stay – Overpriced & Poor Service

We stayed at El Nido COCO Resort for two nights at 40,000 pesos (650€), and it was far from what we expected for the price.

Poor Service & Cleanliness Issues

No hand soap provided in the room.

Despite plenty of staff around, many seemed idle, more focused on their phones than assisting guests.

At the beach bar, despite five waiters, I had to wait 20 minutes for a bottled beer while they ate, chatted, or used their phones.

Cleaning service was unacceptable – we had to request three times for our room to be cleaned due to dejections found inside the room, on the exterior mattress, and even on the pillowcase, the private mini pool was full of sand and hasn't been clean even if we requested it.

Lack of Security & Privacy

No security guard at the entrance, allowing non-guests to pass through the resort after boat trips, which is concerning for safety and privacy.

Do not leave belongings outside your bungalow as there is no control over who enters the property.

Some Positives, But Not Enough

Beautiful and well-maintained garden.

Good breakfast.

However, the main swimming pool was not properly cleaned, with dead leaves left around all day.

Final Verdict: Not Worth It

This resort has the potential to be a great place, but poor service, lack of cleanliness, and overpriced rates make it a terrible value for money. We didn’t even try the restaurant because we didn’t want to spend any more money here.

Better options are available in El Nido at much lower prices. Avoid this place unless they change their management and...