Atlantis Hostel — Hotel in Krakow

The hostel is decent, but the staff needs improvement.

Overall, the hostel isn't bad. The room is clean, there are not much unpleasant odors, and the heater works well. However, we encountered a significant issue during our stay. We were in a four-bed shared dorm for the first two nights when one of our roommates got food poisoning on the second night and kept vomiting. We understood that this was not his fault, and we wanted to move to a private room to help him rest. That was our plan for the third and fourth nights.

When our roommate was unwell, I approached the staff member with short hair and piercings to discuss the situation calmly. Unfortunately, she turned out to be the most impatient and rude person. Since travelers at hostels usually operate on a budget, her insistence that our roommate call an ambulance and go to a hospital in a foreign country—where medical costs can be extremely high—was unreasonable. Her tone and attitude were disgraceful and unprofessional. I have never experienced customer service like this before. Instead of helping to resolve the issue, she seemed to make it worse. I felt it was necessary to calm her down myself.

Once I managed to help them (staff & roommate) settle (shouldn’t be my job), we went to the reception to arrange for our room change. However, she overcharged me and again failed to resolve the problem properly.

I would like to give a huge shoutout to Paulina. She was extremely helpful, patient, and, most importantly, very polite. She arranged a refund for us for the night we were overcharged and stayed overtime to clean up after the vomiting incident. We are very grateful for her excellent service.

On the other hand, I have a suggestion for the hostel: it's clear this isn't the first time someone has complained about the short-haired staff member’s attitude. If your hostel aims to provide acceptable service, it would be wise to address this issue. Her performance needs significant improvement. Or,...

One of the worst Hostels I have ever been in. They claim their price is low, but when I was there I have found two hotels that had the same price the hostel wanted. Me and my husband have been there a week and few days and nothing but trouble did that bring to us. My husband has diabetes and he took his insulin with him. We were assured that we can leave it in the hostel fridge with our other perishables and it will be safe. And the obvious happened, we had the insulin stolen as did other guest her eye medication. The hostel did not apologize, or did anything to help. They claim they have cameras that are supposed to prevent things like this but the cameras seems to be fake just for fear purposes not crime prevention. This resulted in me spending a whole day to find a doctor who could prescribe insulin for my husband for he needed an injection as fast as possible, due to complications resulting from the lack of injections resulting in a coma in some cases, the more injections are skipped. When we found the doctor he didn't even see my husband and wrote a prescription. Buying the medication, seeing the doctor and getting the prescription took all day, and cost five times more than the hostel booking for one day. When you're in any of the bedrooms and you open the windows, you cant hear your own thoughts due to the horrible noise outside; trams, cars, buses. The noise is constant day and night.The air is full of dust and particles from the road works outside. This hostel is NOT a good one. There are so many better and cheaper ones. Also if the price seems low to you, you are able to find a hotel for the same price with better environment and...

Disclaimer before reading: I only spent one night at the hostel and during January, so I can't tell how it's like during high season. Trash bins in the kitchen don't have lids, so you can smell garbage while you're cooking or making yourself a cup of tea. I appreciate the tea bags/coffee/sugar. Cleanliness was ok, only complaint about it is regarding blankets. They had red stains... seemed like blood. And the matress cover they gave me had holes, big holes in it. Floor outside the rooms should have a carpet on for rolling the suitcases without making noise. You can also hear footsteps clearly since it's a wooden, old floor. Walls are thin, I could hear some stuff but I imagine it gets worse during high season, so wasn't that much of a problem during my stay. At least everybody respected silence hours. Courtains are placed way far from the window so there's a pretty strong beam of light coming at your face when you sleep. You could make the bed the other way around but the bed's escalator would be next to you. Beds are old and made out of metal, and matresses have springs so they make a terrible noise each time you move. I stayed at a 4 beds room with private bathroom. Hot water in the shower was irregular. Wifi didn't work... not even in the hallways. It was really cheap, you get what...