Pensão Santa Cruz — Hotel in Coimbra

I booked this pensao and ended up not staying there and not being able to get a refund. The location is very difficult to find and I was warned by a police officer to be very careful--criminals, drug dealers and other "doings" happen here. This pensao is located directly across from city hall in a square and offers no parking. When I got to the location, it's located on the third floor, next to other offices and there was a sign on the door "be back later". I waited and nobody ever came, nobody ever answered the door. I took the police officer's advice and left as soon as possible and stayed elsewhere. The owner is EXTREMELY rude. You're better off paying a little bit more and staying at a safer place. I travelled throughout Portugal and this was the WORST customer...

We visited Coimbra just before Christmas when the temperature outside was +9 centigrade, yet inside our room seemed to be colder than outside. It has a perfect location, in the very centre of Coimbra, just opposite the cathedral in an old building. It was relatively cheap, 32€ per night for 2 people, including breakfast in a nearby cafe. It would be fine to stay there in summer but it would definitely need heating for the colder times. In the evening there wasn't any hot water either. The guy at the reception was overly talkative, giving us all possible information and...

Centrally located. Steeper access to the rooms (which were basic) than we were expecting. The bathroom was quite intimidating and the notice not to discard paper into the toilet but to place in the bin alongside was a first for us. The half-glazed door positioned just in front of the toilet was also different. Cash only - no credit card facilities apparently - and paid on arrival - no breakfast (but cafes nearby) and no wifi - although Coimbra is a free wifi city. No parking but there is some above and below ground nearby but be aware of the opening and...