My Story Hotel Rossio — Hotel in Lisbon

I spent a 5 nights at My Story Rossio and here are some of my thoughts:PROS:- Excellent location. Hard to beat this prime location. It's at the heart of the city with lots of things to do in proximity. There's also a Metro station across from it so you can take the subway directly from the airport.- Nice decors and overall pretty clean.CONS:- The biggest issue I had during my stay was the poor structure of the building leading to disturbing loud noises. During housekeeping hours, the door to the cleaning supplies kept being slammed. Every time it was slammed, my whole room shook and I jumped up. I called the front desk asking if they could be more gentle with the doors. I was told that that was the way housekeeping was and to call back only if it still happened after 5pm (after housekeeping hours). It was impossible to get any rest during the day. I understand that housekeepers need to do their job but I wonder if this issue could be fixed simply by changing the door hinge to a slow close hinge. Also, in the middle of the night, I would wake up by the creaking noises of people above me when they walked across the room.- Second issue was the thermostat. It was not adjustable and could only be controlled by the front desk. For some reason, the hotel decided that all the rooms needed to be in heating mode during the night. It was so hot and stuffy that I was not able to sleep for many nights. I had to call the front desk in the middle of the night to turn it off but sometimes it would automatically switch back on. Then I requested to have the cooling instead of heating on but it would be too cold at night and there was no way to dial it myself. So throughout my stay, it would feel like being inside either a sauna...

I booked a room with the Rossio square/castle view despite being a light sleeper because online reviews praised the soundproofed windows. Unfortunately, as soon as checked in I noticed my original room had a leaky window and I could hear quite a bit of noise from the activity outside (including outdoor restaurant tables, hiphop performances, traffic etc). Maintenance promptly responded to my call but was unable to fix the window on the spot due to a missing part. The only option was to move me to the room next door, except it was noticeably smaller... so I had to choose between sleeping well or "downgrading" the space I had, although technically it was the same room category. ||Being a light sleeper, I didn't chance it but the whole experience left me disappointed, knowing I had to forgo the more comfortable room and bathroom because the hotel couldn't offer proper soundproofing. The entire process consumed one hour of my day, and I could still occasionally hear the clapping and music from hiphop in my new room, but thankfully those wrapped up before bedtime. Overall not a great impression, despite the front desk's valid efforts to try and correct things as possible. ||The location is very central and easy to walk to most places, otherwise hop on a tram or the metro. ||The bathroom in my second room was very tiny and did not have body lotion, which was something I missed while traveling with just a carryon. ||Breakfast (which was graciously comped due to my room situation) was okay, convenient to have at the hotel but nothing special. ||I'd say the overall value was not there for me; expected more from a room costing €220/night. Feels like Lisbon used to be cheaper in my first visit but this is no...

I have to say, I haven't been this disappointed in a long time. Please note, that the rooms are very small with minimal closet storage but that wasn't an issue for us. Our issue was the room was filthy and looked like it was still being renovated with spackle clearly visible on the walls.It doesn't take much to paint over this. The room's appearance suggest lack of care/maintenance. The blackout curtains had multiple holes in it, which made it difficult to get any proper rest, with light shining through the curtain. The shower wall was covered in what looked like scuff marks,while shower floor had some kind of tacky material stuck to it, I had to use shower shoes in order to use. A basic toiletry such as lotion was not provided ,at least not the room we were in. The room also contained a safe that wasn't securely bolted to the wall. You could literally carry the safe with you,which defeats the purpose of using the safe.Why have one in the room at all? At almost 300 euro per night, we honestly feel conned. Definitely not worth it. The only positive aspects of this hotel are the location and the staff.

Edited to add: I'm adjusting the rating due to the professionalism of the staff and the accommodation of an alternate room. We were also informed that because of the sustainable material used, the coating used in the bathroom exhibits variations in color and is not dirt or scuff marks (though it appears that way but it still doesn't explain the tacky texture of shower floor in original room).Apparently the safes are not secured in anyl of the My Story brand hotels,though I have no idea why, so take that for what it's worth.Try to book 200...