Hotel Internacional Porto — Hotel in Porto

First, the staff, the best part of our lovely stay here. From the warm welcome at reception from the staff who immediately come to know your face and room number when you collect your key each day, to the beautiful woman working the breakfast service who so kindly and carefully prepared us a wrapped breakfast for our very early check out. The staff are the best part of this great hotel, hands down. Smiling, helpful, I can't say enough how lovely they all were. ||The location is excellent, in the heart of the city and with bars and restaurants all around. The double windows do a fantastic job of keeping the noise of that out when you want too. ||The room was small but comfortable. I would only have very slight feedback which I hope could be constructive. The beds in our 'twin room' could only be pushed about 4 inches apart due to the fixed bedside lockers, so this is small and could be too close depending on who you travel with. The bathroom was a little rundown but clean and perfectly functional; additions of shelves or hooks to allow you to store some cosmetics in there (as the counter was very small) would be great for comfort. The pillows were strangely uncomfortable to us, but that's a personal preference.||The breakfast was fantastic and again, the lady working in the mornings is a beautiful person, helpful, smiling and unfailingly good-humoured. If that's one of the first people you meet in porto, you're guaranteed to love the place.||I would happily recommend this hotel and would certainly...

My family spent 4 nights here, and overall the stay was good. The staff was some of the friendliest we've ever come across, they always smiled and talked with our extremely curious 4 year old daughter. The hotel itself is right outside the central square in Porto, so it's easy to hop on any of the metro, tourist buses, and city buses because they all stop within a few hundred feet of the hotel. The rooms themselves are a bit dated, don't expect flat screen TVs or reliable internet - the wireless wouldn't obtain an IP address half the time despite being the closest room to it, but when I statically assigned it after successfully connecting the second night, I had less issues. The breakfast consisted of cheese, ham/sausage, croissants, fruits, cakes, cereal, yogurt, and coffee. We ate at the restaurant one night, and weren't all that impressed. The sausage appetizer was good, it contained 4 or 5 types of sausages, but other than that we weren't too impressed with the "fried chicken" or the steak. Honestly we didn't expect a Michelin star meal since we weren't ordering traditional Portuguese food, but I didn't expect fried chicken to be mostly joints with little to no meat on them. So other than the internet and restaurant deficiencies, I'd say we enjoyed our stay. We had no problem with noise, and the location makes it well...

The very small room (budget type) was very clean when we entered it (with the exception of the two blue plus strips on the bed which are extremely dusty). But during the three days, no cleaning was done, not even the garbage was taken away. The towels were not changed until the afternoon of the third day, when I had to ask the reception to change them, and even then I had to insist that they be changed.|There was a problem with the payment. Although the reservation clearly says: "Prepayment: No prepayment is needed", three days before the start date of the stay at the hotel, they blocked €155 on the reservation guarantee card, the cost of the possible cancellation. When I arrived, I had to immediately pay the full amount, corresponding to the three nights. The receptionist said that the €155 blocked by them will be available again only after 10-15 days, that this is the hotel's policy. I notified Booking about the situation, and Booking replied that this should not have happened and that measures will be taken to prevent it from happening again in the future.|So be careful when booking at this hotel, or you risk not having enough money in...