Oceans Apartment Hotel Umhlanga — Hotel in KwaZulu-Natal

I'm writing to express my disappointment with my recent stay at Oceans Apartments in Durban. Unfortunately, the service and amenities fell short of my expectations, particularly for a luxury establishment.

Key issues:

•⁠ ⁠Poor communication: No phone support, only WhatsApp. No one gets back to you. You speak to a host who doesn’t care. •⁠ ⁠Limited housekeeping: Towel and linen changes, and cleaning services only available for stays over 7 days or at extra cost. not serviced apartments take note ! •⁠ ⁠Small bed and inadequate towels (thin, small towels, not bath sheets). •⁠ ⁠Bathroom floor mat doesn't absorb water. •⁠ ⁠No accommodations for cot or late checkout requests. •⁠ ⁠Ineffective air conditioning (doesn't warm up the apartment). •⁠ ⁠Stained bedding which we had to remove and couldn’t replace as there was no extra bedding. •not enough toilet paper 1 toilet later was given and crockery and cutlery is minimal. •bad smell in the room and apartment.

Given the luxurious standards advertised, I expected more. The cold weather on September 30th made the inadequate heating particularly uncomfortable nor was there any extra bedding to make us comfortable and warm.

I was also made a liar when I brought up the issue to the host about the bedding...

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Awesome place Reception staff are pleasant. Apartments are from 17th floor to 27th floor 1 to 16th is the...