Meliá Barcelona Sarrià — Hotel in Barcelona

As a family of 3 we got what they call a "family room". Our stay was for about 4 days and the issues started from day 1 which for us started at around 2 in the morning after traveling via train for 5 hours from another city. So as you can imagine we are tired and just want to rest in what we thought was a five star hotel, well we were wrong. First night first issue...the bathroom. This bathroom layout was horrible. Let's start with the bathtub that has a shower attached, no issue there except for the fact there is a window from where the tub is that looks directly into the bedroom and vice versa. The bedroom side has a "curtain" which you can close to not see the tub, but that was made out of some see through material so that was pointless and didn't think it was very family appropriate for a "family room". Next let's move to the toilet, which I guess was fine, no issues there, it had a door to it. Next the double vanity sink. Again no issues there. Now to the shower...IT WAS SO TINY. So, the first person goes to take a shower...water is everywhere...I mean covering the whole bathroom. The shower door opens towards the shower which I feel was one mistake. The second is the door did not close properly so water is leaking through. So we call the front desk explain the situation they send someone to check it out. Someone comes takes a look and says I need to talk to their colleagues for a few minutes . An hour goes by, we call front desk again, their response yeah they spoke to us. Ok and? We can give you some towels to put on the floor...ha seriously? We ask if there is another room, we still had people who had to shower. This is a safety concern if one of us falls, but they didn't seem to care and since it was night they couldn't do much they had to talk to supervisor or whoever during business hours. So we deal with it take our showers with towels covering the whole bathroom. Next morning, I was expecting a call from someone, nothing no acknowledgement of what happened. So by afternoon we get ready to head out and decide to stop by front desk, spoke to someone who basically says yeah we are aware and we'll have maintenance take a look and let us know. We get back still no kind of communication from staff (we had to initiate all communication to get some update). Get back into room we don't see anything changes and at this point they can't/won't do anything about it. It would have nice to have been placed in a non family room or something. At this point we gave up on that obviously staff didn't care. So each night we would cover the whole bathroom with many towels before showering. Day 2, wake up to silver fish crawling in the bed...ugh yuck! The bedroom floor was dingy, I wouldn't call it carpet but like some plastic material. So walking around in their hotel slippers all you can feel and hear is stickiness. We used their glasses to drink from, those were in the same same spot as we let them unclean. Glasses were not cleaned until next day. Only positive thing was they had storage space in bedroom. This was not an...

I must start this review by saying that my overall experience at this hotel was pretty average. For a 5-star establishment, it falls short in many areas. The most crucial point is that the staff generally lacked friendliness. I don't expect employees to fake smiles all the time or to engage in lengthy conversations with guests, but a simple nod, smile, or even a 'good afternoon' when someone enters the building can make a huge difference.

Most of the time, it seemed like the staff was really unhappy and trying their best to avoid any contact with the clients. This was especially noticeable at the reception; on some days, I asked for room service to be done earlier since I planned to spend some time in my room, and the usual response was, 'I will let the cleaners know, but I cannot promise it will be done.' As a paying guest at a 5-star hotel, the least a receptionist can do is call the cleaning team to check the condition of the room I'm paying for.

In general, there was always a sense that the staff was bothered by the guests' requests. To make matters worse, on my check-out date, a very unfriendly receptionist handled my final charges without asking how my stay was, if anything needed improvement, or even how my day was going. She seemed annoyed to even utter a simple 'goodbye' to me.

Although my room was fairly decent, there was a sign on the window advising against opening it. This meant I had to rely solely on the NOISY AC for ventilation. What’s the point of having a window if you can't open it?

Another thing I would like to mention is that the SPA is not available for paying customers. It is an added expense, and they charge you €20 for every 50 minutes (Why not just round it up to 60 minutes aka 1 hour?) - it really just felt like a cheap scam to steal your money, one which I wasn't really expecting from a hotel of this supposed calibre.

Lastly, while the breakfast buffet options were decent, they too fell short of expectations. Most of the food lacked flavour, and the appropriate utensils were often missing, forcing guests to use unsuitable tools or even their hands to serve themselves.

All in all, I wouldn't choose to stay at this hotel again. For the price you pay, the service is definitely not up...

-- sorry, reposting this review as I used the wrong account first --

Five star hotel with very good price offers. Ended up here needing a room after a cancelled flight. Staff happy to welcome me and other travelers shortly before midnight. Fluent in (at least) Catalan, Spanish and English; kindly asked for my language preference and allowed me to practice :D Room was large, clean, with view over the adjacent little park, where also a convenience store is located should you need anything. Despite the nearby large street, I didn't have any issues with noise even with the window open over night (6th floor). The bed was perfect with large selection of pillows to choose from. Small kettle with some teabags was provided, I would have liked a larger selection of teas, though. The desk was spacious and you could even plug in an ethernet cable for better connectivity. Impressed by the services you can book through the app, such as having the laundry pickup arranged or further amenities delivered (only toothbrush was already in room, other things such as sleep mask, razor, nail file,.. could be requested). My laundry was picked up Monday morning and returned before I came back in the evening. Bathroom had a rainfall shower and massage jet bathtub, shower gel/shampoo etc. provided was Rituals brand. There was some hair in the tub but no big deal considering they didn't know they would have someone staying in this room on that day (I showed up there half an hour after making the booking) -- maybe it wasn't cleaned thoroughly because of this. Late checkout (20 EUR per additional hour) wasn't possible on the day I had to leave (fully booked), but staff kindly pointed me to a quiet table in the lobby I could work from while I waited for my...