Gran Hotel Inglés — Hotel in Madrid

Booked this hotel after reviews on Trip Advisor and if you’re like me - please LOOK NO FURTHER - this is the place to stay in Madrid. Travelled with my wife for a two week trip to Spain and our first stop was the Gran Hotel Inglés in Madrid. We arrived at 8am after flying all night and the staff was so friendly and helpful. We were offered drinks and quickly got checked in - our room was ready and we went straight up without any fuss. The rooms are spacious, clean and very comfortable. The beds were great - no back pain for this traveller.

The concierge helped us arrange a private tour of the Palace (HIGHLY recommend if you are interested in the history of Spain and the Monarchy - our guide was incredible - Alfonso - whole experience took about 2 hours and was well worth the money), and a sunset dinner at Cornamusa - this was their recommendation and WOW - one of the best dining experiences of my life - HIGHLY RECOMMEND.

The concierge service is seamless - they use WhatsApp and respond right away if you have a spur of the moment question. We went to Toledo and they sent us a long list of things to do and restaurant options in Toledo.

We had the breakfast option and each morning had our choice of a variety of eggs and a buffet that featured fruit, yogurt, cheeses, iberico ham, breads and pastries, and cereal. Very delicious and served with coffee and juice.

We would typically have a drink at their expansive bar before heading out at night.

Wi-Fi was great, showers were incredible, we had some laundry done and it came back ironed and so neat.

Check out was simple and they held our bags until we were ready to depart for the train station.

The hotel is in a great location - very close to the SOL and Anton Martin Metro Stations. From either you can get to the Atocha - although we walked most places given the great location of the hotel - everything is within a 30 minute walk. Easy access to restaurants, shopping and many of the sights you would want to see in Madrid.

While we both tried to be respectful of the language neither my wife or I can speak more than a few words of Spanish. This was not an issue at the Hotel (or frankly most places we visited in Madrid) as everyone spoke English very well. I don’t remember all of the names of the Employees or I would list them as they were...

I have been visiting this hotel for nearly three years, totalling over six visits. Unfortunately, my most recent stay was horrendous. There was human excrement on the pillows, yellow stains on the towels, and missing glasses. Additionally, the pillows were stained on the inside.

The staff seemed clueless, with the exception of Prince and another helpful concierge (whose name I regretfully forgot). The front desk staff were clearly inexperienced. Tariq, the assistant manager, was one of the rudest people I have ever encountered at such an establishment. His behavior was more fitting for a 2-star hotel. Perhaps he would smile more and be less rude to guests there.

When I confronted him about arguing with my wife regarding our children's chicken nuggets (which were disgusting), he responded, "You can't just change your mind after ordering something." Later, he questioned our wine choice, but backed down when challenged. His behavior was extremely unprofessional, and many other guests shared this sentiment.

When I requested a meeting with Tariq and the General Manager, it was scheduled for 9 AM the next day. Neither of them showed up. The GM seems to hide and is never seen, which is likely why the hotel standards are so low. How can a hotel maintain high standards when its leader is absent or avoids issues?

Additionally, the food overall was disgusting. The salmon was dry and appeared to be repeatedly wrapped up, refrigerated, and put back out on the buffet each morning. Previously, the food was excellent, especially the jamon croquetas, but now I can't say one good thing about it. All the staff look like zombies, with zero training or desire to be there. It's quite sad, really.

This was a waste of money. There are better 5-star hotels around the same price with service that is leaps and bounds above GHI. I will continue to follow up on this matter until it is resolved. Overall, this experience transformed the hotel from one of the best to one of the worst in its class. I have contacts who will be reviewing the hotel's standards in the coming months to determine if it still deserves its 5-star...

I recently had the pleasure of staying at Hotel Gran Ingles, and I cannot express how thoroughly impressed I was with every aspect of our experience. From the moment we stepped into the lobby to the time of our departure, this boutique hotel exceeded all expectations.

The hotel's ambiance is a perfect blend of classic luxury and modern sophistication. The attention to detail in the design of the rooms and common areas is simply impeccable. Each corner of Hotel Gran Ingles exudes a unique charm that sets it apart from other accommodations.

What truly made our stay unforgettable, however, was the outstanding service provided by the staff. Marta, Prince, Joaquim, and Lorena went above and beyond to ensure that our every need was not only met but anticipated. Their warmth and genuine hospitality created an atmosphere that felt more like visiting friends than staying at a hotel.

Marta's professionalism and efficiency at the front desk made check-in and check-out seamless. Joaquim and Lorena, with their wealth of local knowledge, provided excellent recommendations for dining and exploring the city. The personalized touches, from the welcome drinks to the thoughtful gestures throughout our stay, truly made us feel like valued guests.

Our only mistake was staying at this hotel first. Throughout the rest of our travels in Spain we constantly found ourselves comparing every hotel to the Ingles. None of them could live up to our stay there.

In conclusion, Hotel Gran Ingles is a gem in the heart of the city, and its exceptional staff elevates the experience to new heights. Whether you're in town for business or leisure, this boutique hotel is a prime choice for those who appreciate a perfect blend of luxury, comfort, and impeccable service. My sincere thanks to Marta, Prince, Joaquim, and Lorena for making our stay truly memorable. We can't...