ATLANTIC MIRAGE SUITES & SPA — Hotel in Puerto de la Cruz

My partner and I had a 1 week stay mid January in this hotel. We booked this hotel based on the spa facilities including massages and the amazing sea views from the balcony. There were many pros to our stay, however unfortunately there were multiple cons that would prevent us coming back here in the future and ultimately outweighed the pros. Cons: On our arrival, although staff members were very friendly and welcoming, offering us welcome drinks, towels for our stay (a small charge was asked for these), information regarding the hotel (times for when facilities were open including the spa and restaurants), and where our room was located, when we got to our room, we realised that the balcony door was broken and therefore could not be locked. We informer the reception and a technician was sent to fix it. Although the technician arrived promptly, we had already had multiple delays with our flight and transfer, resulting in us arriving at the hotel several hours after we were supposed to, and we just wanted to get some sleep for an early start the next day. The second day we found ants in our room, however there were only a few so we left it and hoped they’d go away. The following day we found more ants in various places around our room. We contacted reception and a cleaner was sent to our room. Again, although they arrived promptly, she just sprayed the ants with insect repellent and left the dead ants in the room. It also left such a strong smell that we both had headaches and had to leave the room for a couple of hours despite keeping our balcony door open. When we asked about massage availability on our first day, the receptionist advised that we could book on the day or the day before because most of the time they have availability. When we went to book two massages we were told the next availability was 3 days later. But we had to have them at different time because they only have 1 therapist… in a hotel that is called Atlantic mirage suites and SPA!!! When the day arrived for our massages, my boyfriend was told on his arrival for his massage that they have had to cancel because the therapist was injured and the next availability was Wednesday. We went home on the Monday, so no other availability for a massage. Obviously we understood that accidents can’t be helped, but we would have liked a sincere apology or some sort of compensation like free access to the spa- which would have come in the offer for our massages we were paying for. We were asked to speak to the manager. The manager arrived and immediately she had her back up and was unreceptive to our queries. It was an immediate NO to free access to the spa even though it was only 15€ per person. I asked why they only had one therapist in a spa hotel and her reply; ‘I don’t have to explain that to you, that’s the way we run it here’. I knew I wasn’t getting anywhere with the spa facilities, thanks to the managers rude and dismissive tone, so I mentioned the issues we’d had previously with the door and ants, that we’d let go prior to this. She responded ‘ we don’t have ants in this hotel and it’s your word against ours that the door was broken’. I asked for some sort of compensation and her response was again, a firm NO. She advised that they hadn’t charged us for the massages we didn’t get and that was enough. I left feeling deflated and patronised from a manager where customer service should be paramount to her. Which obviously it wasn’t!! We paid half board, but wish we didn’t as we ate out most nights. Breakfast was the same 3 options everyday and evening meal was an assortment of bland meats and rice, spag Bol and pizza that didn’t alter much per night. All drinks had to be paid for also. Pros: The sea view from the balcony was stunning. All other staff members were very polite, friendly and helpful. Clean facilities Rooftop terrace with incredible panoramic sea views, sun loungers, hot tubs and snack bar. Unfortunately we...

I had a great stay at this hotel, to be honest what made it great was the view. The reception staff were friendly and helpful throughout, and check-in was smooth and efficient. My room was clean, comfortable, and well-equipped with everything I needed. The WiFi was on and off not too great. We spent 4 days a 3 nights at this hotel.

The parking is alright, the hotel itself doesn’t have parking but there is quite a few parking spaces just outside. But they are always almost next to full. We’re so grateful we found parking all 4 nights we were there.

We arrived at 8:45pm, there was one parking space left, and we took it. We were checked in very quickly and as soon as we got to our room we decided to have dinner at the hotel restaurant as we didn’t want to lose are parking space for the night. The restaurant said last entry was at 9:15pm, so we reached the restaurant at 9:15pm on the dot and the waiter in the restaurant did not want to let us in.

We explained that we had just checked in, but the waiter was not having it. I brought up the fact that last entry is 9:15pm and it was 9:15pm which meant that we could enter. We didn’t want to dine in we just wanted something quick to eat as our flight was from 1:10pm and we haven’t had anything to eat since our flight.

The waiter had a lot of uncalled for attitude and after complaining the waiter let us in, which was wasting more time by the way and we went in and got a small plate of food. The selection was not great for dinner, and some of the food was stale and cold. The only thing that tasted nice was one of the pizzas and the salad. We left at 9:30pm as promised.

But we felt robbed, not for how little time we spent in there but for the fact that they charged us £45 over €52. For the little scraps that we picked up, we didn’t even want to eat at the hotel but time to was against us. Next time we’ll just have air for dinner, we’ve learnt our lesson.

The location was not really convenient for us as everything we planned was in the south of Tenerife. However it didn’t bother us as we hired a car and was able to go back and forth as we pleased. The placement of the hotel was amazing, it had a perfect sea view, there’s even a little alleyway by the side of the hotel that has beautiful orange and pink flowers and the sea in the background. Which quickly became our favourite spot for taking photos everyday.

The hotel had a nice big pool, rooftop jacuzzi, gym and a spa which unfortunately we didn’t get to see as the day we decided to staying in the hotel we misread the closing time, so we missed it. But we did get to enjoy the pool and the jacuzzi, a time was had. The hotel also had a bar on the rooftop and next to the pool outside.

Breakfast was not great, they had lots of options but I didn’t enjoy anything except the really thing pancakes that they made. They had fat pancakes and almost crepe like pancakes, the fat ones were horrible. Which is funny because they were made from the same batter but at least I found something to eat over the 3 mornings. Let me tell you I was not disappointment with those crepe pancakes I really enjoyed them.

In our room we had a balcony, which was our 2nd favourite spot to take photos, from the balcony you just had a huge great view off the sea, which was thoroughly enjoyed. The wardrobes had full length mirrors which were really appreciated and they had a his and her sink. The fridge in the room however, stank like fish, every time you opened it.

The lift was quite small, they took long to come and they also didn’t work logically. It’s a good thing we only were 2 floors above the entrance so we took the stairs majority of the time. In all honesty I would return to this hotel, because despite the minor flaws it...

A good spot for an adult only getaway. The hotel offers good amenities for a short holiday. It is also very close to a shopping centre with restaurants and a decent size supermarket, as well as within a walk’s distance from Puerto de La Cruz.

Positives Sea view in all rooms, which is spacious and fitted with fridge and microwave, as well as a small balcony and decent size bathroom with double sinks. Pool area is spacious and has enough seats and sun beds for everyone Rooftop is also spacious with plenty of large sun beds and great view to the sea, as well as 3 jacuzzi styled baths and food and drink to purchase Very quiet area with room to park car rentals (although it can be full in the evening time) 90% of the staff is extremely friendly and able to help in several different languages

Negatives Almost every room will have a shower drain problem, where the drain will clog with hair and overflow the bathroom with water running onto the bedroom. I raised this with reception twice, but the third time I had a “nothing we can do” attitude by the maintenance guy, where the advice is to shower with minimum water levels to avoid clogging. This was reported several times by many different guests during my 7-day stay. Wifi and data signal is absolutely terrible everywhere in the hotel except for reception (yes even on rooftop the wifi is bad), so if you are looking to have a call or even watch something on your laptop, you have to relocate to the 7th floor (reception) and sit there for signal. Dinner offers some good variety, but they are all tasteless with no flavour or even salt added to them - even the sauces were flavourless and didn’t add much to the food. Breakfast is the same vibe, where food is very focused on British style food, which is also very tasteless. Although the Spa is nice and modern, you need to pay €15 to enjoy for 2 hours, which is expensive considering the fact the spa is usually empty, so the hotel could offer the Spa facilities for an all day stay given they charge guests to enjoy the area. Some of the staff can be rude and dismissive, where I was told off for having missed my “ID card” on my first night (“ID Card” is the reception paper card they give you with the room key, which must be presented during dinner so staff knows if you’re on an all inclusive or half board catering). The hotel could rename this as an ID Card can refer to our passport or ID instead of the paper card they give us. I also forgot to bring the hotel towel to the pool area and I was told by the bar staff to leave immediately and only return with a pool towel, which was quite rude as the staff was dismissive and didn’t want to hear my “excuses”.

Overall I would give this hotel a miss and not return until the issues are resolved, as even though the staff and facilities were good, the negatives did have an impact on my stay. Finally, this area of Tenerife can be quite cloudy and foggy, which is not ideal for a...