Hotel Krafft Basel — Hotel in Basel

Hotel Krafft is located in the heart of Basel. There are excellent public transport connections from the vicinity of the hotel to various parts of the city including the main railway station. The airport is only some 15-20 minutes away by cab (about 40-50 Swiss francs). There are pubs, restaurants and supermarkets nearby.

The rooms are spacious and clean. I had a brilliant view of the Rhine and the cathedral from the balcony. The sound-proofing is very efficient and once does not hear anything once the windows are shut. The heating was quite effective. The floors are free of carpets and thus ideal for those with allergies. The wet-room was neat and clean.

They do good breakfasts with Swiss and continental food. There are complimentary tea making facilities at the end of each corridor, with stoneware teapots. There is a shoe-shine station adjacent to the lift.

Krafft has excellent staff members. Both check-in and check-out were smooth and efficient. My check-out was in the very early hours of the morning, and yet, I was met with efficiency and offers of cups of coffee, bottles of water and snacks for the road.

I wholeheartedly recommend Hotel Krafft and look forward to returning there for a...

Beautiful setting, quality food (except overdressed salad), inefficient service. I don’t like to give criticism but the slow, confused service did effect my enjoyment. It may have been due to the fact that I was at the tail end of lunch hour and my waitress might have gone off shift, but there was no follow up by other wait staff. Salad was average for $13 (basically bag salad mix), with too much dressing - soggy. The quality of the lettuce was good but $13 for basically a house salad…the main was delicious - a chicken/quinoa/eggplant dish which was excellent. Should be for $30! But of course you’re paying for the beautiful location too.

I had to keep signaling different wait staff all the time - they never checked on me - needed tap water because it’s been brutally hot. Also they forgot my second course. After waiting 30 -40 minutes after I finished my salad I finally had to get up to find them and ask for the rest of my meal - another 15-20 minutes before it appeared and no one came to clear the old plates.

Lovely place with...

Normally I would be giving great feedback to the Krafft Basel. Having visited on numerous occasions I was looking forward to arriving on St Stephen’s Day 26th December en route from Amsterdam. However a stomach bug means I have to change plans and although the hotel has availability for the following evening they are refusing to move my reservation. This would mean I would have to pay another night at a much higher rate, i.e. pay for two nights, stay for one. What shoddy service. At Christmas. Needless to say we won’t be visiting again. So much for customer loyalty, thrown back in your face in preference for profit margins.

As for the reply below to my original review: no reduced rate was offered to me. In fact the reception was under the impression I had booked the penthouse suite, not true, and offered me a rate far higher than the one I had already paid for. This would have meant I would have ended up paying more than twice as much as I would have for only 1 night’s accommodation. So much for customer service, long live the...