Altstadt Hotel Le Stelle Luzern — Hotel in Lucerne

Actually, that should be -10!

Never, ever let this hotel try and sell you the Apoartment Hirsch, the one with all the beams that looks so appealing. There are more defects in this so called apartment than in a leaky boat. Sadly, the Front Office Manager is deaf to complaints and sees nothing wrong with this awful accommodation. Someone is going to fall down the stairs trying to find their way to the bathroom in the dark. That will cost the hotel a lot of money but the Front Office Manager is completely oblivious to all of the following faults:

The "apartment" is on the 4th floor. No lift. He was the young man who very kindly brought our luggage up for us. He also assured us that this was a better room than the other one he had available on the second floor. How wrong we were not to at least go and see it. On his recommendation, we stayed with the Hirsch appartment.

Looked nice when we went in. You open the door and there are more stairs up to the room. The bathroom door is right next to the top of the stairs.

When we opened the cutlery drawer in the kitchen, we found just 2 forks, 2 knives, 2 desert spoons, 2 coffee spoons. What use is a dishwasher when you only have 2 of everything? No washing machine. Just a dishwasher you can't use. Barely any clothes hanging area either. Just 2 bars, both at a height suitable for men's clothes but far too short for my dresses. Of course, no iron and ironing board either.

Never mind. We went out and bought a vegetable peeler and looked for a restaurant. Another mistaken choice. Still, at least we could go back to our cosy apartment. Wrong! When we turned the lights on, strip lights blared at us. What's more, turn the strip lights off and the entire apartment is plunged into darkness that includes the electric sockets by the bed. NO bedside lamps. No mobiles charging. Absolutely nothing. Either garage blare or dark as a grave.

Then I realised that the place was freezing. No heating! Maybe underfloor heating was installed but it wasn't on! I wasn't feeling well so I got into bed and piled my duvet and most of my husband's plus the one single blanket provided for a double bed on top of me. Thanks to the complete lack of lights, we had to use our phone torches to find the bathroom. One foot wrong and we'd have been down those steps.

The channel list includes BBC World. Try and turn that on! "Smart Card not available"! Cheap! Very cheap!!!!

I phoned the Front Desk from my mobile and spoke to a very nice lady (Frau Pote) who was very sorry indeed that we were so unhappy. She definitely said we would not be charged for that night and offered us a room in the Hotel Krone, which I accepted. Some time later, we decided to leave Lucerne the next morning and never try and stay there again! I phoned Frau Pote again and told her we were leaving. I was in tears by the time I ended the call (again on my mobile - no phone in this "apartment".

Beware all who enter this house! If there is a fire, you had better be awake or you're dead!

How can a hotel manage to make such a mess of what could be a very nice...

If you have heavy luggage or cannot easily walk up many flights of small, windy stairs, you should Stay Away From this place. Advertisement said nothing about stairs, or that we would be given an attic room which was impossible to stand up in due to the slanted roof. The only clear space was the bathroom and near the stairs and where the bed was located. It is difficult to find the place: nowhere will you find the name of this establishment on the building, or on the place where you sign in. It took me two tries of getting information from a restaurant cook which shares the address of this location, to discover where to check in: at another hotel the Krone down the street. When I explained that our luggage was too heavy for all the stairs (6th floor, really?) there was no offer to switch rooms even though I was informed they owned 5 hotels in the vicinity and in fact discovered they could easily have made a switch to the hotel where we had to check in, not the one with all the stairs. This is not a place to stay if you have any of the problems we had. We are 68 and 71 and still, no suggestion or offering to change rooms even though they knew what was involved in using the room, and getting to the room. The clerk in the morning had a little more sympathy but could not offer any resolution as her authority figure was unavailable until Tuesday (as I found out from my booking agent). There are many other reviews under the Krone hotel name which I did not see prior to this booking, or I would never have booked there for ethical treatment reasons. Please BEWARE if you have heavy luggage or trouble with stairs. Also to get to this place you would usually cross a bridge which then had maybe 30 steps up to a plaza to get to the hotel location - once again not easy going if you are carrying heavy luggage. That is not their fault, but if you are reading this, it is just another thing to consider before booking at...

Great location, less than adequate in all other areas. When we arrived at midnight we found the hotel locked up with a sign on the door to walk about a city block to another hotel for check-in. Since it was raining and I was on crutches with my luggage in tow and had gone to the extra expense of a taxi to take me directly to the hotel, I was not too happy about trying to hobble over to another location with no assistance and no forewarning. After walking to the other Hotel Kroner that one was locked up too and the man that answered the bell was not helpful and hung up on us. He then appeared behind us (carrying an umbrella for himself) after a few minutes to walk us to a third location for check-in. After checking in finally we had to walk back to the original hotel in the rain on crutches with no assistance to let ourselves into the hotel. ||After climbing a narrow staircase, the lift was industrial and you had to keep holding the button down to get to your floor. Then the room was very basic and not that clean. The glass walls of the bathroom and shower were filthy, the shelves above the fridge were dirty, walls dirty and marked up, and the floor was dirty.||The bed was hard as a rock - the floor may have been more comfortable if it had only been clean. The pillow was huge and went totally flat under your head. In Oct. the room was quite chilly and I had to go ask for another blanket at the desk of the Kroner hotel the next day because there are no phones in the rooms to ask the desk of either of the other hotels to request assistance. ||Breakfast was mediocre at the Kroner. The best part of our stay was the decent cappuccino's at breakfast and the fabulous...