Good view, mediocre food, awful service.

The view is the only thing giving this one star. It wasn’t overly busy on a late Friday morning, and my friend and I sat down at an empty seat. The server ignored us for a while, served the neighbouring table who sat down after us and gave me a curt nod when I tried to get her attention.

She finally came over and when I asked which was better/more popular, the pretzel with ham or with cheese, she scoffed rudely and condescendingly said to me “Ham is ham. Cheese is cheese. What do you prefer?” and laughs. My friend and I were stunned at this response. She must have sensed our annoyance because somehow she gets our order wrong. A male server soon brought out my order and two of my friend’s. Which we explained that there was only one ordered, not two. And we never saw the female server again. She literally continued to serve the tables all around us and somehow our table got passed over to her male coworker.

I can’t say for certain but the vibe I witnessed was that she certainly was a lot friendlier with her tables with Caucasian people. (I’ve seen the responses from the restaurant regarding others who have had similar awful experiences with a rude female waitress and I can say this corroborates my point. While we’re not Americans, we were clearly wearing Canadian apparel. And while the restaurant claims their staff aren’t racist in another comment, it certainly comes across that way in the response and the attitude from the waitress. So maybe they’re not racist, but then they should be trained to not make so many other people feel that way.)

Food-wise, my friend said her sausages were good but my pretzel + ham was not great. I was expecting a warm pretzel, but it was basically a cold, hard pretzel sliced in half with a couple pieces of ham and lettuce. Too hard to eat and/or cut up. So disappointing of an experience for our first morning in Switzerland.