ibis Phuket Patong — Hotel in Patong

I stayed here from 10th to 14 Th aug . I had booking at another hotel on 15 Th aug . On the day of 14 Th aug I had day trip of phi phi island so in hurry I forgot one bag in room while check out whole I come back from trip I went to hotel they said dats nothing important in dat bag so they throw it in dustbin but it was Gucci belt , brand new shirt with tag and T-shirt and my medicine in it and they show me the camera it clearly shows I left without bag and after dat one of their staff checked for room and came out . When I asked they said it was only one shirt they saw in dustbin I mean who throws brand new shirt in dustbin it means it was clear dat bag is in that room but they not ready to accept when I talked with manager he was very rude and he protects his staff without listening me and he acts like he knows everything but they don’t want to give . It was very clear from their behaviour everyone knows abt bag but they want to took it . It was very bad experience I never faced this before at any hotel . I am Accor but I will never book hotel from it now .whoever book this hotel kindly take care of belonging because this people are clearly thiefs ………………..reply to mr Farouk Zordauni..I have bought shirt before one day and I wore it on same day you can see it in your camera when i came in your hotel dat night it was not a spot of blood and when u asked you first. You told me you didn’t found anything but when I told you about shirt you started fabricating story . So fist thing I don’t have any white bag it’s grey Uniqlo bag and you didn’t share any evidence In my mail as you mentioned . I was 100 percent know dat I fold dat shirt one T-shirt and Gucci belt in it and I forgot it in room and when I came to talk with you you didnt told me this fabricated story dat shirt with blood on it . The way you fabricating story and saving your staff I am now 100 percent sure you also know everything and involved in it . You saw me videos dat when I am leaving room I don’t have dat bag and one of your staff member go and check the room and cam out the way you fabricating story i know dat she saw bag and she didn’t report it and took bag. And you also know it the way you defending your staff . Now after reading your story it’s my fault dat I didn’t complain in police but now I will report...

Lost AirPods Incident at Ibis Patong Hotel – Room 231 on May 24, 2025

I stayed at Ibis Patong Hotel on the night of May 24, 2025, and I accidentally left my AirPods on the bed under the pillow in room 231. I clearly remember placing them there but did not pick them up at the time because my hands were covered in makeup. Eventually, I forgot to take them with me when I checked out.

Later, when I tried to use my AirPods, I realized I had forgotten them at the hotel. I immediately contacted Ibis Patong and also checked the location of my AirPods through the Find My app on my iPhone. To my surprise, the location was no longer at the hotel—it had already been moved elsewhere.

I called the hotel again, and a staff member informed me that they had checked with the head of housekeeping, but no AirPods were found in the room. However, when I checked the location again through the app, I saw that both AirPods had been removed from the charging case and taken to another location.

I decided to follow the signal and found the right AirPod discarded on the street. I couldn’t locate the other parts. If the housekeeper who cleaned room 231 claims they didn’t find the AirPods, how did the AirPods end up being moved and discarded on the street? Was this an attempt to destroy evidence?

Is this really the standard of a hotel chain with over 3,200 branches in 110 countries worldwide? What exactly is the lost and found policy at this property? How can I trust this hotel chain in the future? Will my belongings be safe if I accidentally leave something behind?

I affirm that everything I have stated is 100% true. Finally, if I receive fair treatment and justice from the hotel, I am willing to remove...

I stayed at Ibis Patong Hotel on the night of May 24, 2025, and I accidentally left my AirPods on the bed under the pillow in room 231. I clearly remember placing them there but did not pick them up at the time because my hands were covered in makeup. Eventually, I forgot to take them with me when I checked out.||Later, when I tried to use my AirPods, I realized I had forgotten them at the hotel. I immediately contacted Ibis Patong and also checked the location of my AirPods through the Find My app on my iPhone. To my surprise, the location was no longer at the hotel—it had already been moved elsewhere.||I called the hotel again, and a staff member informed me that they had checked with the head of housekeeping, but no AirPods were found in the room. However, when I checked the location again through the app, I saw that both AirPods had been removed from the charging case and taken to another location.||I decided to follow the signal and found the right AirPod discarded on the street. I couldn’t locate the other parts. If the housekeeper who cleaned room 231 claims they didn’t find the AirPods, how did the AirPods end up being moved and discarded on the street? Was this an attempt to destroy evidence?||Is this really the standard of a hotel chain with over 3,200 branches in 110 countries worldwide? What exactly is the lost and found policy at this property? How can I trust this hotel chain in the future? Will my belongings be safe if I accidentally leave something behind?||I affirm that everything I have stated is 100% true. Finally, if I receive fair treatment and justice from the hotel, I am willing to remove...