Ramada by Wyndham Phuket Deevana — Hotel in Patong

I am writing here to share about my unpleaseant experience during our stay in this hotel last week. We went to phuket in a big family group and we had booked 4 rooms. This hotel was recommended to us by Make my trip executive as we had booked our stay through them only. I would like to share about few important things related to services and safety so that it will help others in making decision whether to go for this property or not. First of all, the housekeeping staff was rude and was not at all cooperative and when we asked them to clean the rooms they simply refused and told us that they do it as per their convenience only. Despite that, only some and not all of our rooms got cleaned during the second day even as per their routine. On Rest of the days, all rooms were cleaned by them but not properly. There was no air conditioning in the lobbies on all the floors. Even the reception and restaurant area were not effectively air conditioned. The rooms are too old and air conditioning in rooms is also obsolete and ineffective. No shaving kit, toothbrush kit, soap bar was provided in the washrooms though you would expect such facilities from them though shower cap, liquid hand wash & shampoo was provided by them. Another strange thing that you would never expect is that they even refused to change towels during the day or to give extra towel as their policy was that they change towels only at the time of room cleaning. Once incident that happened during our stay was that a child got locked in her room while her family was in another room and she could not open the room herself and the room key was also inside. When her family requested the executive at the reception to send a master key to open the room, she refused to send anyone and instead asked them to come and collect the same from the reception and she was more concerned about her lock rather than for that little child so that the lock may not get damaged by inappropriate attempts by her family to open the door. Now most importantly, there is no security of your belongings in the room while you go out. We had left few used clothes in the room and did not store them locked in the luggage as one would never expect them to get stolen but it happened with us as Two items went missing from our room and when we asked the house keeping staff about it she acted too strange. Later, we found out that few cosmetic items were also missing from our other room. The Hotel reception was contacted and they expressed helplessness.

A positive guest experience can result in return visits, and a brand reputation that contributes to ongoing growth. However, Ramada by wyndham may have a different outlook and attitude towards its customers experience and...

To the management of the hotel and travellers please take this review very seriously if you don’t want to spoil your trip - ||I stayed at Ramada Deevana PATONG on the occasion of my 10th wedding anniversary and was travelling with an infant; I was here from 18-22 Feb in room number 2309..||- check in took half an hour||- Housekeeping people will wait for you to not be in room and will click photos of your belongings and stole things as well from your baggage. they took pictures of pressure cooker and submitted it to the management without researching what it is and sent me a letter for the same that’s it’s against the hotel policy to bring utensil and later threatened me..||- Being pure vegetarian from||Indian culture I was carrying baby food powders with me along with pressure cooker utensil which every household in India has..The restaurant staff got frightened seeing same and refused to cook food in that as their hotel policy. Which is ok..I requested them to cook baby food with my soaked rice so they charged 100 baht per meal per time if they need to cook food for 5 minutes but if it’s beyond that 200 baht per meal to cook baby food. To this I wrote a mail to duty manager Waraparon but she didn’t acknowledge my concern rather they sent a letter in my room that presssure cooker utensil is against their hotel policy and she shouted and threatened me and put an allegation on me that we are cooking baby food in room. Though we didn’t have anything like such..She snatched my phone away from me and was not ready to acknowledge any of my concern and threatened me to report pressure cooker to my booking agency as if I did a crime bringing utensil for baby. Please check the CCTV footage of lobby for 20the Feb - around 1530 hrs to 1630 hrs. She forced me to go back to my room and continously was shouting on me. Feeling very unsafe in another country I kept quite and cried in my room..and my husband insisted to just quietly stay for out stay..and raise this once back from our travel.||- Worst staff and rude staff who will||Harass you on your holiday||- Ms. Waraparon doesn’t deserve to be a duty manager as she is very shrewd and rude lady and very arrogant who is not fit for her job..||- I have travelled worldwide in budget to 5 star hotels but this is the worst experience I had..||Highly disrespectful and disrespected at this hotel..Highly...

To the management of the hotel and travellers please take this review very seriously if you don’t want to spoil your trip - ||I stayed at Ramada Deevana PATONG on the occasion of my 10th wedding anniversary and was travelling with an infant; I was here from 18-22 Feb in room number 2309..||- check in took half an hour||- Housekeeping people will wait for you to not be in room and will click photos of your belongings and stole things as well from your baggage. they took pictures of pressure cooker and submitted it to the management without researching what it is and sent me a letter for the same that’s it’s against the hotel policy to bring utensil and later threatened me..||- Being pure vegetarian from||Indian culture I was carrying baby food powders with me along with pressure cooker utensil which every household in India has..The restaurant staff got frightened seeing same and refused to cook food in that as their hotel policy. Which is ok..I requested them to cook baby food with my soaked rice so they charged 100 baht per meal per time if they need to cook food for 5 minutes but if it’s beyond that 200 baht per meal to cook baby food. To this I wrote a mail to duty manager Waraparon but she didn’t acknowledge my concern rather they sent a letter in my room that presssure cooker utensil is against their hotel policy and she shouted and threatened me and put an allegation on me that we are cooking baby food in room. Though we didn’t have anything like such..She snatched my phone away from me and was not ready to acknowledge any of my concern and threatened me to report pressure cooker to my booking agency as if I did a crime bringing utensil for baby. Please check the CCTV footage of lobby for 20the Feb - around 1530 hrs to 1630 hrs. She forced me to go back to my room and continously was shouting on me. Feeling very unsafe in another country I kept quite and cried in my room..and my husband insisted to just quietly stay for out stay..and raise this once back from our travel.||- Worst staff and rude staff who will||Harass you on your holiday||- Ms. Waraparon doesn’t deserve to be a duty manager as she is very shrewd and rude lady and very arrogant who is not fit for her job..||- I have travelled worldwide in budget to 5 star hotels but this is the worst experience I had..||Highly disrespectful and disrespected at this hotel..Highly...