Mountain Beach Resort Pattaya — Hotel in Pattaya City

Guyss!!! You have to be aware that this hotel was once a great hotel. Before I book this hotel Ive looked up on past reviews and it was great, the pictures from the hotel for their room was clean and bright. But recently the reviews have been going down and I thought nothing about it. Turns out that its a big mistake ignoring the recent reviews and I had face the same problems as them as well.

Once I arrived at the hotel the atmosphere from it was disappointing. I dont know why but the hotel's receptionist required both me and my girlfriend's passport I wasn't really bothered by it but find it a little weird for them to ask for 2 passports.

Upon exiting to lift we were greated by this dim hallway and had some scent of old and dusty or the smell of the carpets along the hallway haven't been cleaned in ages. Entering out room we have to turn on 3 light switches to turn 3 lights in the room which is very dim. The floor was sticky and was not cleaned well even have some hair and chopstick left under the bed. (It was so dim that I had to use a flash from my phone to take a picture)

After all the stress i still try to accept and ignore everything from the dirty floor, unweavery room and dim atmosphere. I decided why not take a bath first, maybe after a long day I was just tired. To my surprise the water from the shower was so small and it took me (male) showering for almost half an hour when it usually takes more or less 10 minutes, it was so small that i stressed out in the small shower and the space they provide was enough to barely move when showering. On top of that the water drain was clogged and there's a puddle of water and it took ages for it to dry up. The ventilation in the bathroom was broken and it all humid in the bathroom.

Considering this as a cheap hotel but was so disappointed since the past hotels I have stayed was some cheaper but have alot of better quality and well maintained...

Review of Mountain Beach Hotel Disappointing Stay

I had a bad experience at Mountain Beach Hotel. As soon as we entered the room, there was a strong old, musty smell. The room looked outdated and honestly a bit unsettling. The shower area was extremely narrow.it was almost impossible not to bump your elbows while trying to shower.

Housekeeping was another major issue. They don’t clean the room unless you specifically request it, and even then, we had to complain multiple times before someone actually came. We placed the housekeeping sign on our door, but our room was not cleaned.

There’s no Wi-Fi in the rooms.when we asked about it at reception, we were told Wi-Fi is only available in the lobby. Unfortunately, there’s no air conditioning in the lobby, so it's uncomfortably hot if you try to sit there and use the internet.

There was no tissue box provided in the room. I requested one (along with an extra toilet roll), but they never delivered it. The lady near the cafeteria entrance who checks room numbers during breakfast was also very unprofessional and seemed to lack basic courtesy or training.

The rooms are not soundproof at all you can hear people flushing toilets in neighboring rooms and every conversation or footstep in the hallway. Additionally, there’s no telephone in the room, so you have to physically go to the reception desk for even the smallest request.

They had a QR code system for requesting services, but it was useless. We submitted several requests and never received a response.

The curtains in the room and the hallway carpets were noticeably dirty, which added to the overall neglected feel of the place.

I won't comment on the food since we were in a different country and I believe in being open minded when it comes to local cuisine.

All in all, I wouldn’t recommend staying here. The hotel lacks basic comfort, cleanliness, and...

From the moment we approached the front desk it was an unpleasant experience, so bad that we had to already booked 2 rooms for 2 nights we only stayed for 1 night.|The staff on the front desk were rude asking ‘what you here for’ , well we have booked a room obviously, they asked my wife her name 3 times in about 30 seconds , they put us in rooms on 2 different floors , not as booking request. The scruffy guy on the desk was exceptionally rude not even looking at us as he passed the keys over and was picking his nose at the same time.||We went to the room , the door was already open and the room was full of mosquitos.|The toilet was leaking , the light in the shower was hanging down from the ceiling by the live wires , the bracket to hold the shower was broken so had to hold it the whole time.|The beds are on wheels and very small , sheets grubby and discoloured.|The curtains are ripped and don’t close so the room is light at 6AM.|The extract fan in the bathroom doesn’t work so the whole room steams up.|The flap on the floor mounted AC wouldn’t stay open because it was broken , so I had to use a piece of cardboard to lodge it open.|The best way I can describe the breakfast is like prison slops , just uninviting so I just had juice and bread , even the coffee was rank.|The swimming pool was also revolting , broken tiles , brown stains everywhere.|The carpets in the corridors had more stains than clean parts and just generally filthy.|The restaurants AC didn’t work and they had floor standing fans , I watched birds fly into the redundant ceiling mounted AC as they had obviously nested in there , the look on the couples face who were seated below was hilarious until a bird dropping fell out of the vent onto the floor next to them :/||How this hotel is rated as 4 ⭐️ is utterly...