Royal Wing Suites & Spa Pattaya — Hotel in Pattaya City

Royal Wing Suites & Spa - Extended Stay, Zero Regrets|I planned to spend some time at the Royal Wing Suites & Spa and explore what Thailand has to offer. I've extended my stay and have yet to leave the hotel grounds - I simply haven't needed or wanted to.|The Royal Wing isn't trying to be everything to everyone. It's focused entirely on one thing: making you forget your worries and the outside world.||What Makes It Different:|The service here operates on a level that I haven't experienced before. Dedicated deck chairs poolside, pool umbrellas adjusted around you as the sun moves. Fresh fruit and water appearing poolside. Staff calling elevators for you as you approach. They remember everything - your order, your dining preferences, your seating preferences, when and how you take your coffee are just a few examples.|They'll do everything but cut up your food and feed you - though I suspect if you asked, they'd genuinely consider it.||The Setup:|Every room in the Royal Wing starts at suite level. The rooms are well-appointed and spacious, overlooking the pool and ocean. As a Royal Wing guest, you have access to all Royal Cliffs hotel group facilities - pools, restaurants, bars, gym, tennis courts, and more - but Royal Wing facilities are reserved exclusively for Royal Wing guests.|One thing that struck me was the high percentage of regulars. Some stay 5-6 weeks at a time. When you see that, you realize this isn't just a nice hotel - it's somewhere special.||Sunset Bar & Dining:|Watching the boats go by and the sun go down from the Sunset Bar during happy hour became my routine. Change your mind about which restaurant? They already have a table booked for you. It's not just efficient - it's thoughtful.||Who This Is For:|This is for you if you need to completely decompress from life. If you want quiet luxury where nothing is ever a problem. If you're after service that anticipates rather than reacts. The atmosphere is relaxed and service-oriented, with a peaceful focus.||I'm only leaving because I must, and I can assure you, I'll be counting down the days until I can return.||ขอบคุณมากครับ|"Thank you - this hotel will stay...

It is hard to believe that once again we are here at our "home from home" and already our trip is heading towards the end. Each year we return at this time to this luxury hotel because that is exactly what it is.|Look no further if you want exemplary personal service, basically by the same staff year after year. No rooms here, just suites (as the hotel name implies). Each one decorated in Thai style with everything you could need. We receive daily chocolates, flowers, fruit, and soft drinks in the fridge. There is a coffee and tea machine, daily newspaper, every sort of bathroom accessory and necessity together with a round jacuzzi bath, walk in shower, bath robes, slippers, plenty of towels, etc... There is nightly turn down service with fresh towels and yes, further chocolates and biscuits.|Breakfast has almost every choice you could imagine, and there is no having to rush out to put books, etc. down around the pool as every guest has their allocated umbrella and sun bed for their whole stay, with the pool butlers there to put out the towels and to bring round cold water and fruit during the day. The Royal Wing pool is ONLY for guests of this suite hotel and not for entry by others from sister hotels in the complex.|The Royal Wing is in fact just one of 4 hotels in the complex, each one having restaurants that can be frequented and charged to your suite. Indiian, Thai, Japanese, Chinese, European (open 24 hours a day), Seafood and Fusion, Fine Dining, and even room service. One must not forget "happy hour" (or two) to start your evening off on the right foot !!|There are fantastic spa facilities, with really professional knowlegeable massage therapists and a fitness center within the grounds for tennis, squash, saunas, gym, and a further swimming pool.|To be welcomed back each year by familiar staff faces really does help to make a special vacation, and there are so many regular returnees year after year, making one really feel at home. ||Anne and...

Booked their valentines poolside dinner and entertainment evening to treat my wife. Communication was a bit patchy between emails and messages but I got confirmation of the booking with a start time of 6pm and noted that there was a 20min grace period! So on the night arrived at 5.50pm, reception looked abandoned and there were no signs or indications of an event. Finally someone appeared at a desk and advised the poolside dining area wasn’t ready yet! We took a few photos in the garden and then followed another couple down to the poolside just after 6pm. I think he had a bit of a set to with the staff when we got down to the poolside and insisted on being seated while they were saying they weren’t ready. While this was going on we were left stood around like lemons during which time i noted their poster for the night stated 6.30pm start. After 10mins we were checked on the list and offered a seat in the bar and the cocktail menu as the dining area was still not ready. We finally got seated at our table around 6.30pm but then despite a myriad of staff stood around all checking their phones. It took 3 attempts and 20mins to get some ice and order a bottle of wine finally resorting to asking the french manager. The wine then had to be sourced from another bar which took another 20mins 🙄.

The location, entertainment and food was incredibly good but the night was sadly impacted by the sheer lack of service which i didn’t expect given their room rates are circa 20k a night! based on my experience that clearly offers no...