City Park Hotel Bangkok Pratunam by PCL — Hotel in Thanon Phaya Thai Subdistrict

I would like to file a complaint about this rude hotel. Long story short, my wife and I are staying in this hotel for a week, and I have my brother visiting us in a day time just for 10 mins. First time, the rudeass receptionist had asked us whether we are staying 3 people in 2 people room. So, we made sure that my brother is just visiting us for a few minutes and is not staying overnight. Following day , again same scenario whereby he called us from the lobby that if 3 people will be staying in or not. This guy is really really unprofessional towards the guests. His explanation is that we have to ask his permission for a visit for 10-15 mins. I understand that if we are in the room and any guests want to visit our room, they need to ask a permission from reception to visit which room they are going. But, my brother is coming together with me and he still wants a permission. He should have communicated with us clearly from the start in which he failed to do. We would like to highly suggest the hotel to reassess his behavior for the sake of this hotel for the foreseeable future. Out of goodwill from us, 1. He needs to work on his communication. 2. His facial expressions is very condescending and can come across as unpleasant for many for the guests to come. We feel very insulted due to his rude behavior towards us. We will not be staying for the remaining days here and will be moving out to...

I stayed from May 1-4 in superior twin room.

The place is clean and the staff are friendly. Unfortunately, I ended up with a room facing the wall of another building, so I had to keep the curtains closed the whole time—it wasn’t a big issue just not the best view.

Room facilities include a well-functioning air conditioner, a mini fridge, an electric kettle, a bidet toilet, and a shower with a curtain divider separating it from the toilet area, complete with hot water. It seems you can also borrow an iron and ironing board—I saw one placed in front of another room.

In the lobby, there’s a handy luggage scale to check your suitcase weight before heading to the airport. There are also magnetic chargers and USB-A plug chargers available for use while waiting to check in.

The surrounding environment is quiet and peaceful (not noisy), though the soundproofing between rooms isn’t perfect. Thankfully, other guests were quiet, so it wasn’t an issue.

There are several 7-Elevens within walking distance, and for massage lovers, there are plenty of massage places nearby. The hotel is close to Pratunam Market and not far from several malls, although traffic is heavy due to ongoing road construction on the main street.

There are also several halal food options around the hotel, which is a big plus for...

I stayed there for 4 days solo

Pro Location is good and its near to 7.11, cafe, railway link 10 min walk. Reception is good guys help when needed Rooms are ok to quick stay and under budget There is massage parlour right below Always you get hot water Reception is cozy and clean.

Cons There is stares to enter hotel if you have heavy luggage it’s difficult and no one comes to help you Rooms are tight and walls are too thin anything happens other person can hear Cleaning wont happen properly, its a lazy way they clean. I found my own hair on bed next day they didn’t clean well. Hot water flasks and drinking glasses were not cleaned well and stinks

Another incident where i left room and later i find out i had lost my metal hot water flask, i called them next day and they said don’t have. And reception said if they did find they will throw it out.

Over all its ok hotel, need a lot of improvement compared to other hotel which has 3 star 4 star...