Marmara Deluxe Hotel — Hotel in Fatih

I would strongly advise avoiding this hotel unless you want to be bitten by BEDBUGS!!

We booked and paid for 3 nights, but from the moment we arrived, the experience was extremely disappointing. One of our rooms was not ready upon check-in, and we were told the other would be in the basement, which was confusing and far from the “deluxe” experience we expected. The staff promised to move us the next day, so we accepted.

Later that night, after a long day, we were finally given a room on the 3rd floor (room 313). To our shock, it was dirty and poorly maintained. We were exhausted, had already paid, and felt we had no choice but to stay. My husband, child, and I slept there, while my father and brother stayed in the basement room.

Just two hours later, I woke up itching badly, only to discover red, lumpy bites all over my skin. My son also woke up crying that his feet and ankles were itchy. When we turned on a flashlight, we found visible bed bugs crawling on his bed. My husband killed two and recorded video proof. It was absolutely disgusting and unacceptable.

When we reported this to the receptionist, they were dismissive and offered no help. At 2:30am, we had no choice but to leave and search for another hotel in the middle of the night. We spent hours driving around Istanbul with a taxi driver until finally finding a room at 7:30am. We essentially felt homeless and helpless all night because of this hotel.

The next day, the hotel refunded us and gave a half-hearted apology, plus a suggestion to go to a pharmacy for itch-relief gel. This was an insult — I didn’t come on holiday to be bitten by bed bugs and treated with such disregard. My bites were severe, my face was swollen, and my son was also affected.

This was the worst hotel experience I have ever had. Dirty rooms, bed bugs, unprofessional staff, and a complete lack of care for guests’ health and comfort. No one should ever go through what we went through.

Avoid Marmara Deluxe Hotel at all costs. I tried uploading videos so that you can visibly see the bugs moving and alive but doesn’t...

I would strongly advise avoiding this hotel unless you want to be bitten by bedbugs!!||||We booked and paid for 3 nights, but from the moment we arrived, the experience was extremely disappointing. One of our rooms was not ready upon check-in, and we were told the other would be in the basement, which was confusing and far from the “deluxe” experience we expected. The staff promised to move us the next day, so we accepted.||||Later that night, after a long day, we were finally given a room on the 3rd floor (room 313). To our shock, it was dirty and poorly maintained. We were exhausted, had already paid, and felt we had no choice but to stay. My husband, child, and I slept there, while my father and brother stayed in the basement room.||||Just two hours later, I woke up itching badly, only to discover red, lumpy bites all over my skin. My son also woke up crying that his feet and ankles were itchy. When we turned on a flashlight, we found visible bed bugs crawling on his bed. My husband killed two and recorded video proof. It was absolutely disgusting and unacceptable.||||When we reported this to the receptionist, they were dismissive and offered no help. At 2:30am, we had no choice but to leave and search for another hotel in the middle of the night. We spent hours driving around Istanbul with a taxi driver until finally finding a room at 7:30am. We essentially felt homeless and helpless all night because of this hotel.||||The next day, the hotel refunded us and gave a half-hearted apology, plus a suggestion to go to a pharmacy for itch-relief gel. This was an insult — I didn’t come on holiday to be bitten by bed bugs and treated with such disregard. My bites were severe, my face was swollen, and my son was also affected.||||This was the worst hotel experience I have ever had. Dirty rooms, bed bugs, unprofessional staff, and a complete lack of care for guests’ health and comfort. No one should ever go through what we went through.||||Avoid Marmara Deluxe Hotel at all costs.||||Pictures doesn’t show how bad it was in real life...

The best part of the hotel is its location. It is very close to the Topkapi Palace and Hagia Sophia, with easy acces to the most important historical attractions and near the T train station.

The reception and the overall design of the hotel are beautiful, but the hotel really needs a renovation. The furniture in the rooms is old, the bedclothes and the towels were clean, but in a bad condition. We booked two rooms, one of them was on the attic and it was noisy during the night, while the atmosphere there was very warm (there is an AC in the room, but the electricity is based on the door card, so it cannot work when you are not present). In the other room, there was a pregnant smell of mold (especially the day when it was raining). There is no view from the room, because of surrounding buildings.

The breakfast is diversified and good, but we had the unpleasant experience of seeing one of the waiters putting the rest of the fries from a person who just finished the meal back on the service container. I personally find this unacceptable.

Overall it was OK for just a few days, but I would not return to this hotel or...