Ramada Plaza by Wyndham Antalya — Hotel in Muratpaşa

Points to improve are marked ❌️, strengths are marked ✅️ and words of caution are marked ⚠️: ✅️Upon arrival, staff are friendly, polite, and welcoming.🥰 ✅️Great location in the old town right by the sea. ✅️Small shops on-site in the main foyers for toiletries, souvenirs, snacks, bags, clothes, etc. ✅️On-site restaurant is located in the adjacent building. You need to wear your wristband so they know you're a guest. ✅️On-site spa facilities, but you need to take your second set of cards for that. ✅️Taxi rank just outside. ✅️There is a sign in the room stating you cannot bring outdoor food or drinks into rooms but we enquired about this (NB: we didn't want drinks from the bar that serves alcohol) and we were allowed to buy our own snacks and drinks and bring those to our room. ✅️Ali is very friendly, and all front-of-house staff were polite and helpful each time we had any questions or needed help. Couldn't fault their service and approach.😊 ✅️Staff speak good English so you can converse with them. 💬 ✅️The lobby is impressive. Tasteful decor and plenty of seating available.🛋 ✅️The hotel is spotless, so I wasn't surprised when we arrived at our room to see it was nicely decorated and clean. Our room was on the C-Block, which is on the ground floor. 🛏 ✅️Housekeeping staff do a good job of keeping your room tidy and neat.🧹 ✅️Technical support is as quick as they say and very good. They know exactly what the issue will be and how to resolve it immediately despite the language barrier. Google Translate is fab for this.😊 ❌️Sadly, we had two single beds joined together as one with two separate mattress toppers on one large mattress😡 ❌️We had one double bed duvet, which was smaller than the bed (and smaller than our height) in loose cover bedding, so it constantly slips off all night and is not secure and your toes hang out. No extra blankets or throws were provided, having asked for this. 🥶😡 sheets were not as clean. ❌️The toilet and basin are so low. We enquired about this and wondered if we were in a room with accessibility features, but we're told this is standard... rather odd and very hard for a 6ft man to shave their head daily in the sink, trying to use a basin that is so low. ⚠️Be mindful (just incase) the mini bar is chargeable except water, sugar tea, and coffee. A kettle is provided.🙂 However..... ❌️Paper cups are provided for your hot drinks. These leak so you use 3 or 4 at a time, and whilst recyclable, I would think regular tea cups are much better in a 5 star hotel. 🤨 ⚠️Heating does not work consistently - all connected magnetically to the terrace doors. You need to use both key cards supplied for heat and consistent electricity supply to the room. ❌️The towel rail was coming off the wall. ❌️Housekeeping staff constantly try and come in - even with the red electronic sleeping & DND door sign on. At one point, they almost came straight in whilst we were sleeping, and then on another occasion, they also rushed in as we were leaving our room. We couldn't sleep properly in the mornings as there would be knocks on the door. 🤦🏽‍♀️ ❌️The coffee table and chairs seriously need felt furniture pads / non scratch pads on the bottom of each leg. All day and night, you can hear whenever other guests drag chairs or tables around. 🛋 ❌️The door to your room🚪.... Good God. There are no fire door hydraulic buffers therefore, if your neighbours are anything like the lazy guests in 3001 then all you hear is the constant slamming of the door - to the point that you can sit in peace with a coffee and watch the TV shaking on the wall as they go in and out - yes, I tested it. 🤬But, on another note: do people have zero sense to pull the door gently behind them? ❌️The rooms are supposed to be non-smoking 🚭. We even checked this upon arrival and made clear why we were asking. However, some guests next to or opposite us chose to smoke, and therefore, smoke was coming into the room daily. ❌️Green flashing light on the smoke detector keeps you up as it is right...

I booked my stay here for 10 days and I wish I had booked it for less. The food was delicious so no complaints there and the rooms were, in my experience, 3* quality at the very most.

Watch out for people above you throwing trash down the building as due to the shape of the building it is sloped and anything that goes over the side comes onto your balcony, in my time being there it was ciggarett buds. As neither of us smoke it was annoying but not much you can do as people are allowed to smoke in their rooms as I whitnessed from my balcony.

When the cleaner came to clean at around 4pm she would hastily make the bed and give us new towels and leave. For a 5* hotel I was surprised that there was no other cleaning involved. We kept a decently clean room but after days of being dusty from excursions, the floor would be the same. 8 days in and finally the floor was cleaned. Maybe times are changing but I have never been in a 5* hotel cleaner that makes the bed and then leaves after 2 mins. There is a card that you put on the bed for the sheets to be washed but nothing that says you would want your room cleaned? Also no do not disturb signs so multiple times we had staff walk into the room after knocking once and walking in, not giving time for us to get up and get to the door.

My biggest complaints would be the Excursion Desk and the staff.

Every time I asked a question at the Excursion desk that had to do with any Excursion I recieved a big shrug and 'I don't know' to almost every question.

I paid $70 for a Jeep Safari Excursion that included being driven to a Water Rafting place, driven up with Water Rafters and then being driven back down and told to sit and wait to leave. My disabled Mother who I went with had to sit on a thin bench for 3 hours in the 33 degree heat while we were told a bottle of water would cost €5 each.

The Excursion did not include any Safari and when we confronted the staff member who works excursions he told us 'That is what you do on the excursion'. He called the staff who worked at the excursion site and they proceeded to lie down the phone to him about what we did and the times. I grabbed time stamped pictures to prove they were lying but he did not care.

The staff that we spoke to repeatedly told us that we must be lying because it is impossible to make the trip from the excursion back to the hotel in the time we did. A very quick look at Google maps proved that thats the exact time would and did take us.

The staff in the hotel have rotten attitudes. At breakfast my mum wanted to take a banana out of the breakfast room to eat and was stopped and told it was forbidden, we sat next to the door so she could eat it and watch the staff let people walk by with food and even whole plates of food out.

Each staff acts like they don't want to be there and it comes across in everything they do. I was physically pushed aside by a staff member at dinner as he was restocking the foods, he physically touched me and moved me aside while saying nothing. Looking back on it I should have raised a huge issue by being unwillingly touched my a male staff member.

When we were checking out and paying our bill we paid some in cash and the rest on card. They tried to tell us €20 euro is the same as 90 TRY and pushed the card machine and interuppted us saying 'Put your pin in, put it in now' and kept pushing it on us. After having to spell it out for the boy he finally put through the right amount but not before pursing his lips and blowing air at us as if he was fed up. Trying to overcharge us and ignoring us while telling him he was wrong was the last straw to this mediocre experience. I have been in better 3* hotels that had staff happy to help and not rude and ignorant.

Over all, unwillingly touched by a male staff member, they attempted to overcharge us and push us to pay it, staff unwilling to care about anything.

As someone who works in travel I cant say I will come back or reccomend this place as a good...

This is our second time staying at this hotel. Last year, everything was good, pleasant, and polite, which is why we decided to return and pay over 250 euros (!!) per night for an all-inclusive stay, only to end up with such a terrible experience.

Food: The food selection has shrunk and become more monotonous. Breakfast has a tiny selection, with leftover vegetables from the day before, overly salty dishes, an omelet drenched in grease, and always unripe melons and peaches. It’s surprising that even the local sweets are a problem—they’ve clearly been sitting out too long and are dried out. The eggs are overcooked, with a blue-green tint, and dirty on the outside. The coffee is awful, and it seems the coffee machines are never cleaned. It’s difficult to get green tea when it runs out. Another oddity: the list of available drinks diminishes the closer you get to the beach. If last year you could get basic cocktails there, now you have to go to the lobby for them, which is, of course, very convenient. Or you come to lunch to find clumpy pasta, bony fish, and burgers you won’t eat because the meat is burned, the bun is soft, and there’s nothing else—no sauce, no veggies, nothing! By the way, if you’re not on the all-inclusive plan, a Corona beer on the beach will cost you 10 euros. Prices are higher than in Paris. Hilarious.

Service: It’s simply awful. In the restaurant, bars, and at the beach and pool, no one greets you or says goodbye, and, of course, don’t expect any smiles. They just ignore you when you say “hello” and “goodbye,” preferring to chat among themselves and pretend you’re not there. The manager is never around, so if you have a question, request, or need, you’ll have to catch the 20 minutes when he’s at his desk. And when you finally do, he’ll talk to you as if you’re stupid. Apparently, your room wasn’t cleaned because you don’t know how to use the cleaning sign, not because the staff isn’t doing their job (spoiler: the sign was up for half the day).

Cleaning: Dirty stains on the floor, tables, and sink will accompany you throughout your stay. And these aren’t the stains you left behind. When you finally find the manager and ask for your room to be cleaned properly, you’ll wait 40–45 minutes only to return to a room where the dirt is still there, and the surfaces are sprayed with cleaning solution (apparently, you’re supposed to wipe it down yourself if you don’t like how they clean). Question: what could they have been doing in the room for 40 minutes if they didn’t even wash the floors?

Rooms: A lock that only works on the third try isn’t the most comfortable condition for a relaxing stay. There are cracks in the bathroom tiles, a broken switch for the water settings, rusty drying racks on the balcony, and an overall dirty balcony that probably hasn’t been cleaned since last year.

Facilities: Want to relax in the sauna or hit the gym and need to leave something in the locker room? Great, but the lockers don’t have any locks, so I guess you’re supposed to bring your own from home. And when you leave the sauna and want a drink of water, there won’t be any cups next to the cooler, just a new bottle of water standing beside it. Want a drink? Apparently, you should set it up yourself!

Overall impression: You come to relax and pay good money, but it feels like you’re just a bother—to the bartenders who’d rather drink tea with friends, to the bartender at the beach who’s busy on his phone, and to the restaurant staff who prefer chatting among themselves. There’s no understanding that guests are the source of income and that this could increase with tips if you’re polite and create a pleasant atmosphere.

It’s a shame that the hotel has deteriorated so much. The location is great for those who enjoy evening strolls in the city and so on. The sea in the bay is clean. But we won’t be coming back, as the price-to-quality ratio doesn’t match the hotel’s...