The Grace Bay Suites — Hotel in Providenciales

I am writing this from the perspective of a vacation lodging owner in the tourism industry. I arrived at Grace Bay Suites on September 4, 2025. I was traveling to TCI for business and was told by my associates that I should plan to spend 4 nights there. I was not there for a vacation, and didn't need fancy accommodations, and chose Grace Bay Suites primarily because of the price. I talked to the front desk by phone several times within the week of my arrival, and they seemed very helpful. I made the reservation a couple of days before my scheduled arrival and paid for the 4 nights (what a mistake) when I arrived on the afternoon of the 4th. Fortunately, I was able to have 3 productive meetings on the afternoon of the 4th, and completed my business there that evening. Having other projects that need my attention, I made a decision that evening to leave the island the next afternoon if it was possible to change my flight and to cancel the additional nights at this hotel. Changing my flight was effortless. As soon as the hotel office was open the next morning (on the 5th), I talked with the main manager, Eben, and explained that my business was complete and that I wanted to cancel the remaining three nights and be reimbursed for those unused nights. She seemed very accommodating at first, but said that she was not authorized to do that, but if I would write an email to the owner (who happened to be in French Polynesia at that time), he would arrange for a refund. I asked her to just call the owner to confirm that, but she said that she couldn't do that, and that I would have to write an email to the owner, and if I did, the owner would reimburse me for the unused nights. I left on the 5th, assuming that an email to the owner would trigger a simple refund of the charges for the unused portion of my stay. To make a long story a little shorter, I did write an email to the owner, explaining my circumstances and asking him to refund the unused balance to my credit card. He wrote back stating that he was unable to do that "because of policy". I wrote back to him a couple more times, explaining that he was the one who made the policy, and he could do whatever he chose to do, that he could easily change his policy or override it, but the fair thing to do would be to return the charges for the unused nights. There were plenty of other rooms to rent in the building, and my reservation in no way caused him to have to turn away other guests who may have wanted to reserve a room during the time of my expected stay. This is especially significant since I made the reservation only a couple of days before my arrival, and payment was made 14 hours before I talked to the manager about cancellation. It is also very disheartening because I left, believing from the manager that this refund would be easily resolved with an email to the owner. It is amazing to me, as an owner of a high luxury property that I vacation rent to wonderful guests, that this owner would be so greedy and short-sighted as to refuse my request. A simple refund would have been excellent public relations (PR) for his establishment and would have inspired me to write a much more positive review of this place. Being back in the U.S., there is obviously nothing I can do now, but it is very disheartening that I spent almost $900 to stay in a Motel 6 quality hotel for less than 18 hours. Watch out, if you choose to reserve a room in this hotel, be advised that the owner is inflexible and only out to get as much money as he can...

I am writing this from the perspective of a vacation lodging owner in the tourism industry. I arrived at Grace Bay Suites on September 4, 2025. I was traveling to TCI for business and was told by my associates that I should plan to spend 4 nights there. I was not there for a vacation, and didn't need fancy accommodations, and chose Grace Bay Suites primarily because of the price. I talked to the front desk by phone several times within the week of my arrival, and they seemed very helpful. I made the reservation a couple of days before my scheduled arrival and paid for the 4 nights (what a mistake) when I arrived on the afternoon of the 4th. Fortunately, I was able to have 3 productive meetings on the afternoon of the 4th, and completed my business there that evening. Having other projects that need my attention, I made a decision that evening to leave the island the next afternoon if it was possible to change my flight and to cancel the additional nights at this hotel. Changing my flight was effortless. As soon as the hotel office was open the next morning (on the 5th), I talked with the main manager, Eben, and explained that my business was complete and that I wanted to cancel the remaining three nights and be reimbursed for those unused nights. She seemed very accommodating at first, but said that she was not authorized to do that, but if I would write an email to the owner (who happened to be in French Polynesia at that time), he would arrange for a refund. I asked her to just call the owner to confirm that, but she said that she couldn't do that, and that I would have to write an email to the owner, and if I did, the owner would reimburse me for the unused nights. I left on the 5th, assuming that an email to the owner would trigger a simple refund of the charges for the unused portion of my stay. To make a long story a little shorter, I did write an email to the owner, explaining my circumstances and asking him to refund the unused balance to my credit card. He wrote back stating that he was unable to do that "because of policy". I wrote back to him a couple more times, explaining that he was the one who made the policy, and he could do whatever he chose to do, that he could easily change his policy or override it, but the fair thing to do would be to return the charges for the unused nights. There were plenty of other rooms to rent in the building, and my reservation in no way caused him to have to turn away other guests who may have wanted to reserve a room during the time of my expected stay. This is especially significant since I made the reservation only a couple of days before my arrival, and payment was made 14 hours before I talked to the manager about cancellation. It is also very disheartening because I left, believing from the manager that this refund would be easily resolved with an email to the owner. It is amazing to me, as an owner of a high luxury property that I vacation rent to wonderful guests, that this owner would be so greedy and short-sighted as to refuse my request. A simple refund would have been excellent public relations (PR) for his establishment and would have inspired me to write a much more positive review of this place. Being back in the U.S., there is obviously nothing I can do now, but it is very disheartening that I spent almost $900 to stay in a Motel 6 quality hotel for less than 18 hours. Watch out, if you choose to reserve a room in this hotel, be advised that the owner is inflexible and only out to get as much money as he can...

You know how you want to believe all of the good reviews because the price of the hotel is better than most other places? DONT BELIEVE!!|This motel is called the All New Grace Bay Suites. Be suspicious when a business starts out with a lie in their name!|Maybe the: Old and Delapidated But Relatively Inexpensive Grace Bay Suites would come closer to the truth. So when the owner responds to these reviews, be suspicious as well.|My recommendation: read the 1-3 star reviews and you have a good description of this motel. We just returned about 6 weeks ago and I had to reread the reviews to see where I went wrong...and the 1 -3 stars were accurate and the 4-5 stars were BS.|So as not to be repetitive, go look at the 1-3 star reviews and I will add my 2 cents.||Pros:|great location as it's close to the beach and town (but sometimes noisy and can feel a bit sketchy, not the fault of the hotel.)|pool - great, if you have little kids except for maybe the safety issues of the area as there is no security that we saw.||Cons:|1. Read the fine print about "free" breakfasts. Breakfast will usually cost 20.00 per person and you get 10.00 off per person. More transparent to say "$10.00 voucher" but there's not a lot of transparency here.|2. Ask for a 1st floor room if you have heavy suitcases as there's no one to help you bring the suit cases up the stairs.|3. Horrible sewage smell in stairway areas.|4. Room did NOT have sheets on one bed and there were no sheets, blankets or pillows in the closet. Even if they don't give you a made-bed despite knowing we were a family of 5, at least they should have an extra set of sheets in the closet. It was 10:45 PM when we discovered it and we went looking for the on property 24 hour person (another untruth) who didn't exist. Needless to say, walking around this property at 10:45 at night felt very unsafe and I promise to the reader that I looked everywhere and there was no 24 hour security!! I'm ashamed to say that I was desperate and even knocked on our neighbors door to ask if they had extra sheets but they did not. Finally I called the emergency number on the front door. No answer. Called 7 more times...no answer. We finally gave up and in the morning I saw that 50 minutes after our last phone call, someone called back. Too little too late. Needless to say my 15 year old son took one for the team and spent the night sitting in a chair. When I asked to speak with the owner the next morning, I was told "he's busy all day." Of course he is! I have since whatsapped him asking for 1/3 back on a room that cost $580.00 and he responded with an offer of 20% credit on our next stay. I turned him down as we will not be coming back and asked him to reconsider but he never returned my messages after that. He clearly only responds when the messages are public.|Very...